Lexus of Manhattan

First of all I got a great deal on a pre-owned trade-in here. I had been researching and shopping around for 3 months, this was the first place that did not give me a BS runaround on price (note - it was a here. I had been researching and shopping around for 3 months, this was the first place that did not give me a BS runaround on price (note - it was a non-Lexus model). I negotiated the price I wanted and put a deposit down the same day I went in to test drive the car, and three days later I completed the transaction and drove it home. The overall sales experience was a tremendous contrast to the crap I had to deal with at other (non-Lexus) dealerships. But then I discovered that the windshield had some kind of permanent smudge on it, right in line with the driver's view, and it would not come out with any conventional glass cleaners. I took the car back to Lexus about 30 days after I'd bought it and left it with them. When they also could not remove the smudge, they replaced the entire windshield. This is customer service, something most other dealerships and service centers in this area have given up on. More

I do not want to use the employee name since this is a negative review on management and employees and their policies. I'll just use the their initials (M.J. & Manager) Although I only dealt with on negative review on management and employees and their policies. I'll just use the their initials (M.J. & Manager) Although I only dealt with one typical used car sales person, but I think the problem is the management and their policy since the sales person may only be following company's sales tactic. What I did not like: 1. Very rude considering they are in the sales... 2. Sales tactic - for example, after making an offer on the car, offer went to the managers desk. Do not know what goes behind those walls, but they kinda disappeared. I think they are just trying to wear you down... same kinda of tatics unreputable used car dealer used to do decade ago. May be they are bring it back... 3. Does not respect customer nor customer's time. I think their policy is to annoy you if the offer is not what they want. Simple yes or no will do. I'm posting this so that other can avoid the hassle of dealing with unprofessional sales people and there are other dealerships. Did not expect this from a Lexus dealership. P.S. If you had bad experience with this dealer, please post. I don't think I'm the only one with bad experience. More

We just recently purchased an RX-350. The entire experience was excellent from start to finish. All the details were communicated to me every step of the way. This is the 2nd vehicle I have purchase experience was excellent from start to finish. All the details were communicated to me every step of the way. This is the 2nd vehicle I have purchased from Lexus of Manhattan and I would highly recommend Roger and his team to anyone looking for a Lexus. More

Kevin was terrific and I would recommend him to all my friends thinking about buying a Lexus. In particular, he was helpful in working with us to figure out how our baby seats would fit into the car. He friends thinking about buying a Lexus. In particular, he was helpful in working with us to figure out how our baby seats would fit into the car. He was responsive to our needs and follow up promptly. More

My experience at Lexus of Manhattan was excellent. From the beginning, when I was shopping to the moment I decided to lease the Lexus RX 350 the salespeople were friendly and extremely helpful. They answe the beginning, when I was shopping to the moment I decided to lease the Lexus RX 350 the salespeople were friendly and extremely helpful. They answered all of my questions with detail and returned my phone calls in a very timely manner. The day I picked up my new Lexus was a wonderful experience, from dealing with the finance person Richie Rivera and filling out my paperwork to lease my new car to the delivery date when Josh walked me through every option of my truck I was truly pleased. Everyone at Lexus of Manhattan are knowledgeable of the product they sell and stand behind it. I would definitely recommend this dealership to family and friends and I would definitely get another Lexus from Lexus of Manhattan. Sincerely, Joseph Ciaccia More

I went to pick up my Lexus GX470 today, and the experience was excellent. Lexus of Manhattan employees took great care of me, and made sure I understood everything about my car, and they would sit experience was excellent. Lexus of Manhattan employees took great care of me, and made sure I understood everything about my car, and they would sit there until you do. If there anything I needed Lexus of Manhattan did their best to accommodate me. Regarding the service dept., here is what the General manager wrote to me, which he even admitted about the service dept., in the past was not up to par with the Lexus name brand. Mr. Iacono wrote, I am well aware about the postings on dealerrater.com. Please know that I take great pride in our store and take how our customers feel about us extremely serious. The posting that you see about service relates to a time during which there was an entirely different team here, including myself. The level of service during that time was indeed not up to our current standard. Upon taking over, I was able to assemble a new team that is truly geared to providing the highest level of service for our customers. True customer satisfaction is our number one priority. I am confident that once you are ready to deal with our service department, our actions will absolutely speak louder than my words. In short, have confidence in our service because we strive to be the best, and to this point, my team has not let me down. I am glad to see that Clement was able to provide you with a truly outstanding experience and look forward to providing you with the same level of experience with our service department. We appreciate your business and wish you best of luck with your new vehicle! More

I agree with the other posters completely. This is the worst car dealer I've ever dealt with. Moved back to NYC with my 10 month old Lexus and the service was so much worse than my previous Lexus dealer. worst car dealer I've ever dealt with. Moved back to NYC with my 10 month old Lexus and the service was so much worse than my previous Lexus dealer. Service consultants have no idea what they are doing-- I actually had to look up information on the net and provide it to them to prove that Lexus has manufacture fixes for certain issues. They should be embarassed. More

Took my vehicle in for the second time because they did not correctly fix my car the first time. The previous visit I had to wait almost an entire month the get my car back. They have really poor customer not correctly fix my car the first time. The previous visit I had to wait almost an entire month the get my car back. They have really poor customer service. The service manager I dealt with was really bad. I was at the point where I was going to sell my Lexus to avoid this bad service. I wouldn't wish this dealer to my worst enemy.<br><br>AVOID AVOID AVOID More

Nothing positive to say about this dealer. I live in NY and I found them rude beyond belief. Trying to get an appointment for "emergency service" - I was told I would have to wait a week...needless to say and I found them rude beyond belief. Trying to get an appointment for "emergency service" - I was told I would have to wait a week...needless to say I went to another Lexus dealer who told me to "come in right away". I would bring my car in for two things and they would always forget to do one of them. Avoid if possible More