Lexus of Manhattan - Service Center

It is a pleasure working with Flavio Fandino. He is friendly, efficient, and takes the time to explain what you need, how much it costs, and why you need it. He is also very accessible in person and b friendly, efficient, and takes the time to explain what you need, how much it costs, and why you need it. He is also very accessible in person and by email, which I find very helpful to moving through the service process quickly. I appreciate the service at Lexus of Manhattan very much. More

Very good service, very nice and friendly on the phone, Flavio was the Friendly and professional as a person can be.All my services are done there and I will not go anyplace but Lexus of Manhattan. Than Flavio was the Friendly and professional as a person can be.All my services are done there and I will not go anyplace but Lexus of Manhattan. Thanks More

Lexus of Manhattan service folks are always on top of things, professional, responsive. The car gets a lot of use on long highway trips and on back roads so the service dept must be doing its job to kee things, professional, responsive. The car gets a lot of use on long highway trips and on back roads so the service dept must be doing its job to keep it running well . . . It runs really well, handles beautifully, it's a pleasure to drive. More

Had a major problem with the steering column on my 2010 RX350. The dealer was able to get it repaired even though the warranty had recently expired. It was a complicated repair and I was kept informed and RX350. The dealer was able to get it repaired even though the warranty had recently expired. It was a complicated repair and I was kept informed and also offered a loaner car which I didn't need. Overall I was treated excellently . More

Flavio was honest, attentive and eager to help. He is a good listener and looks for solutions. He is considerate about your time and emails/calls you to update you about your car. It's refreshing to deal w good listener and looks for solutions. He is considerate about your time and emails/calls you to update you about your car. It's refreshing to deal with someone honest and humble that has a hard work ethic. I would choose this dealership because of his customer service. More

I originally brought in the car for bodywork which Joseph Gianfrances took care of and has made this experience seamless and painless. Since the car was at the dealership, I decided to have service done on Gianfrances took care of and has made this experience seamless and painless. Since the car was at the dealership, I decided to have service done on the car and Flavio Fandino took care of this. Flavio contacted me the services I would need, but he was not pushy and definitely accommodating. Thanks to the professionalism, I am happy I chose the Manhattan location. More

I've been dealing With Leonardo Linares concerning service to my newly acquired 2011 Lexus. I found the service and service people VERY accommodating. All concerned were respectful and attentive to my service to my newly acquired 2011 Lexus. I found the service and service people VERY accommodating. All concerned were respectful and attentive to my needs. I have NO PROBLEM recommending these people to anyone who would even think about purchasing an automobile. Mitch Attick More

Service was fast, complete, and dealership is very interested in customer satisfaction. Communication was very good. Pick up and delivery is extremely helpful. I was very happy with the service. interested in customer satisfaction. Communication was very good. Pick up and delivery is extremely helpful. I was very happy with the service. More

Great service. Service agent Flavio Fandino was friendly and couteous. Car was delivered back to me when promised with all matters taken care of. (Writing 25 words or more is a pain in the butt and you sho and couteous. Car was delivered back to me when promised with all matters taken care of. (Writing 25 words or more is a pain in the butt and you should change that requirement.) More

Mauricio is extremely knowledgable, honest, and takes the time to listen to your concern and gives you the correct advise. Despite having a horrible experience with the service advisor Mauricio took care of time to listen to your concern and gives you the correct advise. Despite having a horrible experience with the service advisor Mauricio took care of everything in a professional and courteous manner. The only reason I will return to this service center is because of Mr.Mauricio More