Lexus of Manhattan - Service Center

I am on my second car lease with Lexus of Manhattan. I have had an overall good experience with sales consultants but not with the service department. The service consultants have messed up the timing of have had an overall good experience with sales consultants but not with the service department. The service consultants have messed up the timing of my appointments (I have actually come in for service for them to tell me that it could not be done and they didnt have a telephone number to call me to let me know). With my first vehicle leased, I had to bring back the car at least one time because something simple I asked to be fixed was not checked, hence not completed. I have had trouble with the performance of the second vehicle I leased. I have brought it back several times (a case was opened with Lexus) but I cant seem to get it resolved. I have trouble getting call backs from anyone from the service department. I am writing this review as I am very frustrated and dont know what else to do. More

Excellence customer services and very responsible. I got the car a year and a half ago. I have been back three times. I am very satisfy with the service they have provided each time. High recommanded on get the car a year and a half ago. I have been back three times. I am very satisfy with the service they have provided each time. High recommanded on getting the car or leasing it. More

I have had years of good service from this dealership and my most recenet eperience was even better than usual. Kind; quick; deliberate and good service my most recenet eperience was even better than usual. Kind; quick; deliberate and good service More

I had two bad experiences with this dealership - first time when I brought my car for a free recall repair service and the service rep tried to sell me $650 worth of additional mechanical work on my car, time when I brought my car for a free recall repair service and the service rep tried to sell me $650 worth of additional mechanical work on my car, some of it unnecessary based on the view of the mechanic I usually use. The second experience was worse: I brought my car to be appraised with the idea of selling it for Lexus certified pre-owned program. I used Lexus on-line calculator to get an estimate of a trade-in value and Lexus rep reached out to me and made an appointment to bring my car in for evaluation, being very clear that I wasn't buying, but looking to sell. Neither manager nor receptionist in Lexus had any notion as to why I brought my car, once I explained, the manager left me standing in the middle of the floor for more than 40 minutes while he looked at my car, and did his calculations, I presume. Then, while I was still standing in the middle of the floor, he gave me an offer full $5K less than their on-line estimate (and Kelley blue book estimate for a trade-in) with very hurried and frankly, nonsense explanation as to who he arrived at it. I was very disappointed with customer service experience I had in Lexus of Manhattan, having bought two cars from Lexus (from a different dealership, though), I was expecting much better. More

Flavio was very helpful and coureous. I would definetly seek him out for assistance whenever I next need service. The service team is always very responsive. seek him out for assistance whenever I next need service. The service team is always very responsive. More