Lexus of Melbourne

Outstanding customer service!! Lexus of melbourne has the best Service consultant. Jaime Coates. She always makes me feel like a valued customer and makes sure I am well taken care Lexus of melbourne has the best Service consultant. Jaime Coates. She always makes me feel like a valued customer and makes sure I am well taken care of while I am at the dealership. The reason I drive a Lexus IS because of the excellent customer service. More

Experience exceptional Appreciated service and attention provided by Mr.Lasker. I have been a customer of Lexus of Melb since 2002. Each visit for service has been positive Appreciated service and attention provided by Mr.Lasker. I have been a customer of Lexus of Melb since 2002. Each visit for service has been positive and productive. More

"Excellant Service" I recently had my Lexus 5000 mile check-up. The process was done in a very professional manner and Steven Lasker was very efficient in getting all my I recently had my Lexus 5000 mile check-up. The process was done in a very professional manner and Steven Lasker was very efficient in getting all my information and making sure my car was taken care of. Thank you Lexus of Melbourne. More

50K service Elisa Falcon was my service advisor and as always did a fantastic job of getting me in and out as fast as possible. She had my loaner ready when I got Elisa Falcon was my service advisor and as always did a fantastic job of getting me in and out as fast as possible. She had my loaner ready when I got there and texted me as soon as my car was done. It's a pleasure to see her smiling face to greet me when I arrive. More

Professionalism The level of professionalism I experience while purchasing my Lexus UX hybrid was second to none. Tom was very knowledgeable, courteous, and most impo The level of professionalism I experience while purchasing my Lexus UX hybrid was second to none. Tom was very knowledgeable, courteous, and most important not pushy. He answered all my questions and knew all about the car I wanted to purchase. In addition to Tim everyone else was friendly and welcoming. It's an A+ for Tom and Lexus of Melbourne. More

Security The sales department was pleasant our salesman Michael Green worked up a good deal and is very helpful after the purchase. Our 2017 RX350 is now 2 yea The sales department was pleasant our salesman Michael Green worked up a good deal and is very helpful after the purchase. Our 2017 RX350 is now 2 years old and have had excellent service. The service department is fast and professional, our service adviser Elisa Falcon is always on time and takes good care of me. More

Service Trip I made an appointment for our cars 10,000 mile checkup. We were met at the door by Elisa Falcon. She was very friendly and took care of the car quickl I made an appointment for our cars 10,000 mile checkup. We were met at the door by Elisa Falcon. She was very friendly and took care of the car quickly. Provided us a ride to have breakfast and a contact text to be picked up. Everything was done in a very professional manner. She was awesome. The two young men that shuttled us were very polite and prompt. More

great service my service advisor is Ruben a super individual. we brought my wife's car in for the dash board replacement Ruben was aware of the recall walked us thr my service advisor is Ruben a super individual. we brought my wife's car in for the dash board replacement Ruben was aware of the recall walked us through the process from inspection till the delivery. It was turned in for repair on the day that the bad storm came over the area with hail, Ruben called us immediately asking if it was possible to keep the car 1 more day because you had to bring the inventory into the shop for protection. we had no problem with this request he was very apologetic I let him know it was not his fault cant mess with mother nature. I would and will recommend your dealership to all my friends and Ruben as their service advisor More

Excellent Customer Service from my Servicde Consultant Glad to see that Jamie is back as my Service Consultant. She is, in my opinion, a true professional. Recommending services as needed and ensuring th Glad to see that Jamie is back as my Service Consultant. She is, in my opinion, a true professional. Recommending services as needed and ensuring that no unnecessary is ever done on my vehicle. She keeps my RX350 in top shape. More