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Lexus of Melbourne

Viera, FL

4.9
2,674 Reviews
Here at Lexus of Melbourne we're committed to providing you the best luxury car-buying and servicing experience possible. Our dedication to your complete satisfaction is more than just a slogan; it's the only way we do business. From the moment you visit our Melbourne-area dealership you can expect to be treated with respect, integrity and honesty.
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6927 Bromley Drive

Viera, FL

32940

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Showing 2,674 reviews

September 24, 2016

Great Service is the Norm Lexus motto is "Customers for Life" and this dealership takes customer service to heart. John always provides the highest level of customer service an More

by Larry B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Hakimi
Sep 25, 2016 -

Lexus of Melbourne responded

Thank you for taking the time to recognize John and Tom for their hard work and great customer service. They will be thrilled to hear your compliments! We appreciate your business and we hope to see you again soon, Larry!

September 23, 2016

Great Experience I would like to thank Keith Croft for making our buying experience fantastic. He went beyond what most sales people would do to help a customer. We we More

by bob123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2016 -

Lexus of Melbourne responded

Thank you for leaving a great review, Bob! We are pleased to hear Keith went above and beyond to provide you with an excellent experience. He will be happy to hear your kind words. We appreciate your business and please feel free to let us know if there is anything we can do for you.

September 23, 2016

Vehicle purchase experience. This is the second vehicle we have purchased from Lexus of Melbourne. Tom Hakimi our sales person did an outstanding job in explaining the features o More

by Billy49
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hakimi
Sep 23, 2016 -

Lexus of Melbourne responded

Congrats on your new RX 350, Billy! It is always a pleasure to hear a returning customer, such as yourself, continue to have an excellent experience with our team. We appreciate your business and look forward to seeing you again in the future.

September 23, 2016

Exhausting, Exhilarating In most respects my experience with the dealership was excellent. However, yesterday after hours of my asking questions, consulting my insurance compa More

by Barbara33
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Blanchard
Sep 23, 2016 -

Lexus of Melbourne responded

Thank you for leaving a great review, Barbara! We are pleased to hear Carlos provided you with a pleasant experience. He will be very happy to hear your kind words. We greatly appreciate your patience and business and look forward to seeing you again in the future.

September 19, 2016

An Awesome Experience at Lexus of Melbourne Mr. Carlos Blanchard was a very polite, professional, and informative. It was a fantastic and awesome experience and I now owe a beautiful new Lexus 3 More

by gwen321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Blanchard
Sep 20, 2016 -

Lexus of Melbourne responded

Congratulations on your new Lexus 350 GS, Gwen! We love to hear about your experience with our team! Please call us at any time if you need any assistance with your new vehicle!

September 19, 2016

Great experience Carlos listened to my needs and helped me find the car I wanted. He was more than helpful in assisting me with understanding the functionality of th More

by Dhlarson99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Blanchard
Sep 20, 2016 -

Lexus of Melbourne responded

Hi there, Donna! Thanks for sharing this great review and picture of your new car! We are happy to hear Carlos provided you with the assistance you deserve! Let us know if we can be of any help in the future! Have a wonderful day.

September 18, 2016

Wonderful service as usual I always have a pleasant experience bringing my car in for service. John takes great care of me and the service team takes great care of my car. More

by dpumo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2016 -

Lexus of Melbourne responded

Thank you for leaving a great review! We're very happy to hear Jonh goes above and beyond to take of his customers. He is a great man and we'll be sure to let him know your kind words. Thank you for your business and we hope to see you again in the future.

September 18, 2016

Excellent experience We were very pleased with our experience at Lexus dealership. Staff was very helpful and courteous and went out of their way to help. us. More

by salrash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hakimi
Sep 20, 2016 -

Lexus of Melbourne responded

Thanks for the sweet words. It is wonderful hearing from our satisfied customers! We will make sure to pass along your compliments to the team! Feel free to let us know if we can be of any service in the future!

September 15, 2016

5K mile service-oil top off and tyre rotation Service was good, but the wash of car was disappointing.May be the washing system is not working properly. Thanks. Consider improving the equipment an More

by Hans
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Lohne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2016 -

Lexus of Melbourne responded

Hi, Hans! Thanks for leaving us a review. We will pass along your valuable feedback to the management in order to better our business! We look forward to seeing you again soon and providing you with a 5-star service this next time!

September 15, 2016

Service of my ES- 350 vehicle. Great Service as usual. John, is my service advisor, very knowledgeable about his job. Love the service waiting area, very clean, free drinks, & coffe More

by Bert Bautista
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2016 -

Lexus of Melbourne responded

Hello, Bert! Thank you for the positive review, and we're happy to know your experience at Lexus of Melbourne was a good one. We appreciate your kind words and we look forward to seeing you again soon!

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