Lexus of Melbourne

Great Service is the Norm Lexus motto is "Customers for Life" and this dealership takes customer service to heart. John always provides the highest level of customer service an Lexus motto is "Customers for Life" and this dealership takes customer service to heart. John always provides the highest level of customer service and goes beyond expectations; always courteous, knowledgeable and professional. Tom takes care of his customers and always does his best to meet his customer needs and find the best deal and put together the right package. More

Great Experience I would like to thank Keith Croft for making our buying experience fantastic. He went beyond what most sales people would do to help a customer. We we I would like to thank Keith Croft for making our buying experience fantastic. He went beyond what most sales people would do to help a customer. We were in and out in no time. Thank You Keith More

Vehicle purchase experience. This is the second vehicle we have purchased from Lexus of Melbourne. Tom Hakimi our sales person did an outstanding job in explaining the features o This is the second vehicle we have purchased from Lexus of Melbourne. Tom Hakimi our sales person did an outstanding job in explaining the features of the RX 350. It actually seems he was more interested in making sure we completely satisfied with the vehicle vs. totally focusing in a sales. Great job Tom. More

Exhausting, Exhilarating In most respects my experience with the dealership was excellent. However, yesterday after hours of my asking questions, consulting my insurance compa In most respects my experience with the dealership was excellent. However, yesterday after hours of my asking questions, consulting my insurance company, etc. I was kept waiting well over an hour to sign the purchase papers. I kept being told "another 10 minutes while the Finance Officer finishes up." Finally I could wait no longer. I had a dinner engagement. My ever patient and knowledgeable salesman, Carlos Blanchard, was generous enough to take me home and to call this morning to say that the papers were ready and pick me up half an hour later. Completion of the sale went very smoothly today. ONLY the prolonged wait yesterday makes it 4 stars, not 5. I'm expecting I'll have that 5 star feeling after a car wash or two! More

An Awesome Experience at Lexus of Melbourne Mr. Carlos Blanchard was a very polite, professional, and informative. It was a fantastic and awesome experience and I now owe a beautiful new Lexus 3 Mr. Carlos Blanchard was a very polite, professional, and informative. It was a fantastic and awesome experience and I now owe a beautiful new Lexus 350 GS. More

Great experience Carlos listened to my needs and helped me find the car I wanted. He was more than helpful in assisting me with understanding the functionality of th Carlos listened to my needs and helped me find the car I wanted. He was more than helpful in assisting me with understanding the functionality of the car. More

Wonderful service as usual I always have a pleasant experience bringing my car in for service. John takes great care of me and the service team takes great care of my car. I always have a pleasant experience bringing my car in for service. John takes great care of me and the service team takes great care of my car. More

Excellent experience We were very pleased with our experience at Lexus dealership. Staff was very helpful and courteous and went out of their way to help. us. We were very pleased with our experience at Lexus dealership. Staff was very helpful and courteous and went out of their way to help. us. More

5K mile service-oil top off and tyre rotation Service was good, but the wash of car was disappointing.May be the washing system is not working properly. Thanks. Consider improving the equipment an Service was good, but the wash of car was disappointing.May be the washing system is not working properly. Thanks. Consider improving the equipment and test before handing to customer. More

Service of my ES- 350 vehicle. Great Service as usual. John, is my service advisor, very knowledgeable about his job. Love the service waiting area, very clean, free drinks, & coffe Great Service as usual. John, is my service advisor, very knowledgeable about his job. Love the service waiting area, very clean, free drinks, & coffee. Automatic complimentary car wash. More