Lexus of Melbourne

2016 RX purchase Good experience. Don C. was helpful in expediting the experience to minimize the time I had to take of work by getting information from me to expedit Good experience. Don C. was helpful in expediting the experience to minimize the time I had to take of work by getting information from me to expedite completion of the paper work. I was also glad o finally be able to reach a deal after periodic contact since last Summer. The only negative was that it took much longer to finish the financial paperwork due to some errors and lack of full communication of what our previous deal was to apply to this deal. Love the car. Just need to learn how to use it. I am looking forward to the link to the video instructions for our training. More

Very professional. John Lohne is great to work with and understands the vehicles and needs of the customer. I have bought 7 Lexus from this dealership and have enjoyed m John Lohne is great to work with and understands the vehicles and needs of the customer. I have bought 7 Lexus from this dealership and have enjoyed my relationship and their service throughout the years. More

long wait with no updates throughout service I did notice that we were welcomed right away as we drove up for service, That was a great thing since before no one even recognized us as we drove u I did notice that we were welcomed right away as we drove up for service, That was a great thing since before no one even recognized us as we drove up and we had to look for someone to see that we were there for our service. We did get our loaner, but the loaner that was given us was very hard for us to get in and out of, perhaps the loaner provided should be like the customers' vehicle so that it will be more comfortable. If the customer(s) are having to wait in the waiting area for a good amount of time, perhaps there should be more of perks that Lexus should provides such as better reading material for women. Also, the service rep should occasionally keep the customer informed concerning the progress of work. John took care of our needs and the service was done correctly. More

Excellent experience I was met promptly at the service desk of Jaime Coates and the paperwork was swiftly handled. I reviewed my reason for the visit and the vehicle wa I was met promptly at the service desk of Jaime Coates and the paperwork was swiftly handled. I reviewed my reason for the visit and the vehicle was promptly taken to be serviced. Jaime is an excellent service person and has always been prompt and efficient with my needs for service for the auto. More

Outstanding Experience Overall From the minute I pulled up to the service area, my visit to Lexus of Melbourne was most pleasant. My service advisor, Jaime Coates, ensured that eve From the minute I pulled up to the service area, my visit to Lexus of Melbourne was most pleasant. My service advisor, Jaime Coates, ensured that every aspect of my visit was excellent. More

Wonderful friendly service Service was prompt and when it was noticed that the rear tires were worn I was contacted and given a quote that was very acceptable for new tires. Th Service was prompt and when it was noticed that the rear tires were worn I was contacted and given a quote that was very acceptable for new tires. They were installed that day. I did return the loaner and forgot my kindle in the back. I called and they promptly found it and let me know I could pick it up any time. Thank you to all of them - I have trouble living without my kindle. More

Friendly service Brian provided friendly, thorough customer service, informing me that he only recommended a general 25k service. The car was ready exactly when he sai Brian provided friendly, thorough customer service, informing me that he only recommended a general 25k service. The car was ready exactly when he said it would be. I highly recommend working with Brian. More

Great Service Super service experience from start to finish. Brian Toker does a great job. Very efficient at checking people in. Knows his jib and does it well. Super service experience from start to finish. Brian Toker does a great job. Very efficient at checking people in. Knows his jib and does it well. Service on the vehicle was done well, with a free car wash to boot. More

PURCHASE OF NEW 350RX SALESMAN JUSTIN HINDERLITER WAS COURTEOUS AND VERY HELPFUL. JUSTIN FRANCISCO FINISHED THE PAPERWORK AND WAS ALSO VERY GOOD. HOWEVER, WE SCHEDULED DELI SALESMAN JUSTIN HINDERLITER WAS COURTEOUS AND VERY HELPFUL. JUSTIN FRANCISCO FINISHED THE PAPERWORK AND WAS ALSO VERY GOOD. HOWEVER, WE SCHEDULED DELIVERY FOR TODAY (4/7/16) AT 2:30 PM. WHEN WE CALLED TO CONFIRM, WE WERE TOLD THE WRONG VEHICLE HAD BEEN PREPED AND OURS WOULD NOT BE READY TILL 4:00 PM. WE WERE THEN CALLED AND TOLD THERE WAS ANOTHER DELAY UNTILL 4:30 PM. A MINOR DELAY BUT IT HAS THROWN OUR AFTERNOON AND EVENING SCHEDULE OFF. IT IS 4:00 PM AND WE HAVE NOT LEFT YET FOR THE DELIVERY. WE WERE IN THE DEALERSHIP FROM 4:45 PM TILL 8:15 PM 4/6/16 WHILE THE PAPERWORK WAS BEING PROCESSED. THIS IS WAY TOO LONG! More

Taken care of. Just so happens that my service advisor Brian Toker took care of me in a professional way. I have purchased a number of cars from this dealership o Just so happens that my service advisor Brian Toker took care of me in a professional way. I have purchased a number of cars from this dealership over the past number of years and really haven't been disappointed in a bad way yet. I recommend you on a regular basis. More