Lexus of Melbourne

Service of my RX 350 The reason I'm giving such a high rating is due to John Lohne. He is an excellent representative for Lexus. He is friendly, personal and very helpfu The reason I'm giving such a high rating is due to John Lohne. He is an excellent representative for Lexus. He is friendly, personal and very helpful in explaining the service needed and provided. More

Great service ! Shannon Mayer was a delight to work with. She was spot on helping us find a vechile that fit our needs. The easy of buying with no pressure was a deli Shannon Mayer was a delight to work with. She was spot on helping us find a vechile that fit our needs. The easy of buying with no pressure was a delight. Shannon was there from start to finish. More

Everything went perfectly Brian Toker helped me every step of the way to get my car with a dead battery to the dealership and to receive a new battery. He was there on the pho Brian Toker helped me every step of the way to get my car with a dead battery to the dealership and to receive a new battery. He was there on the phone for me and there when I arrived. He told me that the problem was likely a dead battery and the car, all cleaned, would be back to me in an hour. He was right. All went very smoothly. More

They lied to me I made them an offer on the phone on a vehicle I ad test driven. The salesman told me his manager was "in a meeting" and couldn't review my offer. Tha I made them an offer on the phone on a vehicle I ad test driven. The salesman told me his manager was "in a meeting" and couldn't review my offer. That sounded fishy, but I said, "OK, call me tomorrow." The next day, they called and said the car was sold to another customer. Obviously, the other person was there when I called and they were waiting to see if they got a better offer from that customer. I would have been OK if they had told me someone was there looking at the vehicle, and they couldn't give me an answer. Instead, they lied. Would never do business with them again. More

great service with all involved. This dealership is the best service I have every received. Alex Colon is without doubt the best. I a repeat customer because of the people that wor This dealership is the best service I have every received. Alex Colon is without doubt the best. I a repeat customer because of the people that work there. More

My experience this time was exactly like the last, WONDERFUL Lexus of Melbourne far exceeds my expectations each and every time I am there to purchase a Lexus or for service to the Lexus. The atmosphere is very Lexus of Melbourne far exceeds my expectations each and every time I am there to purchase a Lexus or for service to the Lexus. The atmosphere is very professional and Rob LaMarr, Brian Toker and Donnie (the finance guy whose last name I cannot remember) are all outstanding assets to Lexus of Melbourne. The facility is also the best dealership I have dealt with and I have been purchasing vehicles for over 40 years. The entire staff is very friendly and accommodating. The cars are also the absolute best cars I have ever purchased and I will most likely be a repeat customer again. More

Service Experience My recent experience was excellent. Scheduling was easy, the loaner vehicle was clean and luxurious, and the service was done in a timely, courteous My recent experience was excellent. Scheduling was easy, the loaner vehicle was clean and luxurious, and the service was done in a timely, courteous and clean manner. Our service advisor, John Lohne, is efficient, knowledgable, and thoughtful at all times. We are very happy with the LS we purchased at Lexus of Melbourne, and with the service we receive each time we return. More

1st time Lexus owner We have purchased and driven only Toyota for the past 32 years. We decided to move up to a Lexus and couldn't be happier with our purchase and the ex We have purchased and driven only Toyota for the past 32 years. We decided to move up to a Lexus and couldn't be happier with our purchase and the experience at the dealership. Everything was first class and super clean, including the restrooms and service bays. We were not rushed or pressured to make a decision by Tom, he was very accommodating. I am looking forward to being a Lexus customer! More

You salesman not only was professionals,knowledgeable We were iffy about goint to your dealership,because in our past experience we have beeb judge and mistreated when shopping for a vehicle due to our ap We were iffy about goint to your dealership,because in our past experience we have beeb judge and mistreated when shopping for a vehicle due to our appearance.when we arrive there the 1st salesperson we saw in the plot was not so friendly but we continue toward the front door when Shannon not only open the door but was excited to not only say good morning but to assist us. She truly has qualities to not only be a excellent sales person but why people like us would end up doing business at your location. More

Customer for Life! I purchased my first Lexus in 2005 from Lexus of Melbourne and truly have become a "Customer for Life" because of the interaction with the people who I purchased my first Lexus in 2005 from Lexus of Melbourne and truly have become a "Customer for Life" because of the interaction with the people who work at Lexus of Melbourne on a day-to-day basis. In a world which has exploded with technology it is refreshing to know I can (and have) picked up the phone to call and ask questions concerning my vehicle over this 11 year span of time. EVERY. SINGLE. PERSON. I have spoken to in this 11 year timeframe has been professional, courteous, and helpful in answering my questions and making sure I was pleased with the outcome of the conversation. Rob LaMarr, my sales consultant, went above and beyond when assisting me with the selection of my 2016 RX350. He met with me at the dealership repeatedly answering questions about the vehicles and locating the specific vehicle I ultimately purchased. He stayed in contact with me alerting me as to when I could preview the new color selections of the vehicles as they began to arrive at the dealership. We went on test drives during which he demonstrated features of the RX. More importantly, he stayed on top of the delivery status of my vehicle during the transition time of dealership deliveries, which were out of his control, as we waited for the RX to reach port in Jacksonville and ultimately received by Lexus of Melbourne. He faithfully checked on the status and called with updates keeping us informed all along the way. What delineates Rob as a consummate professional is his ongoing level of communication. He has called several times since the purchase of the vehicle checking to be sure I was happy with the delivery and offering to assist with answering any questions I might have concerning the myriad of features on the RX. I also want to mention Mikel Retz (Service Consultant) and Donny Panasis (Sales Manager). I have spoken to Mikel Retz many times over the past 11 years during routine maintenance for my Lexus ES330. When he discovered I was in the dealership purchasing a new vehicle he went out of his way to stop by and touch base with me. We had a lovely personable conversation further cementing the idea that "people" come first at this dealership. It also speaks volumes knowing the employees at Lexus of Melbourne have longevity of service with the Lexus of Melbourne management. I had the opportunity to meet with Donny Panasis (Sales Manager) during the financing of the vehicle. I anticipate this young man will go far in his career based on his skill set/knowledge base of the ins-and-outs of completing the necessary documents to close the deal. The day we took delivery of the RX the dealership had an inordinate amount of customers purchasing vehicles. Donny literally spent hours of uninterrupted time moving seamlessly from one set of customers to the next. I know he never even slowed down for a lunch break while we were present! His pleasant demeanor and ability to connect with customers along with his knowledge base will take him far in the coming years. I also want to mention T.R. Page, owner of the dealership. Clearly, I think "the boss" deserves a "pat on the back" for the marketing message he sends out to the public. I truly have become a "Customer for Life" because all of the employees of this dealership go above and beyond to make a personal connection with the customers coming through their doors each and every day. It means a lot to have caring people interacting with customers on a day-to-day basis. Thank you Lexus of Melbourne!! More