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Lexus of Melbourne

Viera, FL

4.9
2,673 Reviews
Here at Lexus of Melbourne we're committed to providing you the best luxury car-buying and servicing experience possible. Our dedication to your complete satisfaction is more than just a slogan; it's the only way we do business. From the moment you visit our Melbourne-area dealership you can expect to be treated with respect, integrity and honesty.
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6927 Bromley Drive

Viera, FL

32940

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Showing 2,673 reviews

December 10, 2015

very good will buy my net car here. I had a 2115 RX 350 F Sport liked it very much so was glad to buy a 2016. The 2016 is really niceLike my new color black. More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 28, 2015 -

Lexus of Melbourne responded

Hi Pete, Thank you for this delightful review! We are so excited for you and your 2016 vehicle! Congratulations on the purchase and we are pleased to hear you love it!

December 03, 2015

service review I have been driving Lexus products for almost 12 years and your service department is why I keep coming back. Jamie Coates is a fantastic representati More

by pete1343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Colón
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie coates
Dec 28, 2015 -

Lexus of Melbourne responded

Hi Pete, that is such a wonderful compliment! Thank you. We are glad you keep coming back and that you continue to drive a Lexus! We will make sure Jaime receives your kind words and we look forward to seeing you again!

December 03, 2015

Awesome customer service as always! Jaime has always given us outstanding customer service, along with the rest of the Lexus of Melbourne crew! Jaime is always accommodating to our crazy More

by Samara0912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Coates
Dec 28, 2015 -

Lexus of Melbourne responded

Hello Samara, We are delighted to hear you have enjoyed your experience with Jaime and our crew! It is our goal to keep our customers happy and satisfied, so it is rewarding to hear you were. We hope to see you soon! Thanks again.

December 01, 2015

Enjoyed my visit. I had my 2014 250C serviced and extremely pleased. John Lohne was courtesous, friendly,knowledgeable, and helpful. He arranged a loaner for me. Will c More

by Newcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 01, 2015 -

Lexus of Melbourne responded

We really appreciate your time in writing this great, five-star review! We will pass along your compliments to John. Thank you for your business and we look forward to seeing you in the future?

November 30, 2015

Fantastic, wonderful, professional & economical We had the pleasure of working with Shannon Mayor at the Melbourne Lexus dealer. A Lexus can be purchased at any Lexus dealer, We were favorably wit More

by Bob Steward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Mayer
Dec 01, 2015 -

Lexus of Melbourne responded

Thank you so much for taking the time to write this great review! We are thrilled to hear that you had such a positive experience with our dealership and our team! We will pass along your kind words. We appreciate your business and your recommendation!

November 26, 2015

Brian Tokar is a great representative. I never have to be concerned about the reliability of my car. Brian Tokar is always great at informing me of details as well as making sure my car is More

by Lexuslover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tokar
Nov 29, 2015 -

Lexus of Melbourne responded

We're pleased to hear Brian has provided you with an excellent service experience! He will be very happy to hear your kind words. Thank you for your business and we hope to see you again in the future.

November 26, 2015

Lexus of Melbourne where excellence is the standard Im a regular at this dealership and I am greeted with the same respect and enthusiasm as the first time I walked in the door a couple years ago. The s More

by KingAirblade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Toker, Jamie ? ;)-, Nicole DeVos
Nov 29, 2015 -

Lexus of Melbourne responded

Thank you for taking the time to leave a wonderful review! It is always a pleasure and honor to hear a returning, loyal customer continue to have such an excellent experience and speak so highly of our team. They will be very happy to hear your kind words. Thank you for your business, we greatly appreciate it and please feel free to let us know if there is anything we can do for you in the future. We hope to see you again soon.

November 21, 2015

Great Vehicle Service Department - Horrible Sales Experience The comments below applaud the dealership that I went to after being unable to work with Lexus of Melbourne despite having purchased my last Lexus the More

by MIKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn McGee - Sales Manager, Shannon Mayer
Dec 03, 2015 -

Lexus of Melbourne responded

We appreciate that Mikie has taken the time to respectfully submit a review of his last visit to Lexus of Melbourne. We work hard for every client in order to obtain the vehicle they wish to lease or purchase. Unfortunately, we don't always have the vehicle in stock. When this happens, we go to work to try and locate that vehicle for them from another dealership. We offered to do this for Mikie and informed him up front of the fee to locate and transport the vehicle to our dealership which, in fact, is customary in the automotive business. We appreciate that our neighbors in the Melbourne/Viera area prefer to do business in their own backyard. When a client purchases locally, a portion of the money spent is put back into the local community by Lexus of Melbourne via charitable donations and support of local events. We are disappointed that Mikie was compelled to bring his business way over to Orlando, but we are thankful that he remained in the Lexus family.

November 19, 2015

fantastic Every minute in your facility we felt not rushed and relaxed. Shannon Mayer was phenomenal and very informing all the staff in your facility were GREA More

by AnW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Mayer
Nov 20, 2015 -

Lexus of Melbourne responded

Thank you so much for the review! We're pleased to hear Shannon Mayer provided you with a great experience! We'll be sure to let her hear your kind words. Thank you for your business and we hope to see you again in the future.

November 16, 2015

Don gave me a deal I couldn't refuse! Don Copolla made my experience at Lexus of Melbourne a positive one. I did NOT plan on purchasing a car this day but Don was very thorough and extra More

by jfronkbixby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 17, 2015 -

Lexus of Melbourne responded

Thanks for your review of our dealership! We are so happy to hear that you have a positive experience and that Don was able to help you find a car even though you weren't planning on buying one. We appreciate your business and are so thankful for your recommendation!

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