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770 Reviews of Lexus of Melbourne - Service Center
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November 28, 2017
service is poor at lexus of viera They court you with promises and then disappoint when the realism hits at the service center. I feel like the crazy one for wanting to have things fi They court you with promises and then disappoint when the realism hits at the service center. I feel like the crazy one for wanting to have things fixed but the service dept. just wants you to leave with a half xxx no fix and daring you to keep bringing the car back for the same simple problem then making me feel like i'm imposing on them for wanting warranty repairs or even fixes done correctly that I;m willing to pay for! A luxury car should drive good at least for the first year but this service center can't or won't or both, resolve the problem with a solution even when I am willing to pay for it! seems like they are too chintzy when needing to spend money on their problem cars and don't care about the customer happiness. No trust and I observed severe lip service instead of work service. I don't mind paying my part and have made that point every time. They should do their part to resolve problems that are theirs and not try to fool an old fooler. When I'm not happy with the visit I suspiciously do not get a survey or letter to rate my satisfaction. Hopefully this rating does not get pulled from the internet and can help others make an informed decision. Bustos and Falcon do not turn wrenches in the service dept. More
by ES350
November 28, 2017
She new her job If you had 6 of her you be doing great She the best I seen in a long time.He work ethic is what you need in a work in iron net. If you had 6 of her you be doing great She the best I seen in a long time.He work ethic is what you need in a work in iron net. More
by Bobby
Employees Worked With
Elisa Falcon
November 16, 2017
service ES 300 H John is a pleasure to work with. He is efficient, knowledgeable and does a great job for his customers. I being one. The dealership is great as well. John is a pleasure to work with. He is efficient, knowledgeable and does a great job for his customers. I being one. The dealership is great as well. John More
by John D
Employees Worked With
November 14, 2017
Service on my 2006 RX 400H Simple, I called John told him the problem I was having with my car, he said, "bring it right in", I asked if I needed an appointment, he said No, com Simple, I called John told him the problem I was having with my car, he said, "bring it right in", I asked if I needed an appointment, he said No, come on in. I have a busy schedule, as a travel nurse and to hear my car was going to be serviced right away gave me peace of mind. I trust that John and his team has put me back in my car that is safe on the road. Thank you John !! Appreciate..... More
by 400H RN
Employees Worked With
November 09, 2017
Florida's best service center hands down John Lohne is a top notch Service Consultant. He's willing to do the little things that matter to the customer. TWO THUMBS UP JOHN. Kept going the ex John Lohne is a top notch Service Consultant. He's willing to do the little things that matter to the customer. TWO THUMBS UP JOHN. Kept going the extra mile. Edward Fields More
by Edward Fields
Employees Worked With
November 07, 2017
Best car buying and maintenance experience ever I purchased my Lexus 18 months ago. John Moriarty was our rep and was a dream to work with. We have had two scheduled maintenance secessions and both I purchased my Lexus 18 months ago. John Moriarty was our rep and was a dream to work with. We have had two scheduled maintenance secessions and both were smooth as silk. I would strongly recommend Lexus of Melbourne and John for anyone looking for a new car. More
by David Lashof
November 04, 2017
satisfied customer My service adviser, John , is a top notch service rep. He is helpful and very trustworthy. I trust him and he always follows through with his promis My service adviser, John , is a top notch service rep. He is helpful and very trustworthy. I trust him and he always follows through with his promises. John is an asset to the Lexus family. More
by HARDEE L HURST
Employees Worked With
October 27, 2017
Michael Green If you are interested in a Lexus, and not sure please go and speak with Michael Green. He is very knowledgeable about all the Lexus cars and will make If you are interested in a Lexus, and not sure please go and speak with Michael Green. He is very knowledgeable about all the Lexus cars and will make sure you have an enjoyable experience. We had him as our sales person and he was awesome. He takes his time and explains everything to you. Not pushy. He will make sure you get the right car for you. So stop and talk with Michael. I know you won't regret it. More
by Dolly Lattimore
Employees Worked With
October 27, 2017
Keith-a rolemodel for outstanding service Keith is knowledgeable,courteous,and competent. And most important--customer friendly. His answers to questions are precise and have always solved a Keith is knowledgeable,courteous,and competent. And most important--customer friendly. His answers to questions are precise and have always solved any difficulties I might have had.His "hands on" ability add to his overall function and I always recommend Keith to any potential Lexus prospects. More
by perfecta
Employees Worked With
October 07, 2017
Great Services Required a replacement key, was ordered, and scheduled service for programming completed as requested. Outstanding serviced in a relaxing atmosphere!! Required a replacement key, was ordered, and scheduled service for programming completed as requested. Outstanding serviced in a relaxing atmosphere!! I fully recommend this dealership and services!! More
by Guam671
Employees Worked With
Ruben
