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Lexus of Naperville
Naperville, IL
1,235 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,235 reviews
September 07, 2023
Excellent service. Service was done quickly and communication was timely and professional as always. Thank you to Cindy and Jeff for always providing a great experien Service was done quickly and communication was timely and professional as always. Thank you to Cindy and Jeff for always providing a great experience in service More
by Jen_ott
Verified CustomerEmployees Worked With
Cindy and Jeff
September 07, 2023
Lexus of Naperville always provides great service, including thorough inspection of vehicles, estimates of work recommended, keeping the customer informed of service issues and status, completing nece including thorough inspection of vehicles, estimates of work recommended, keeping the customer informed of service issues and status, completing necessary work on time, providing a loaner vehicle, and delivering a clean serviced vehicle. The service advisor, Cindy Wilson, working on my service order is to be commended for providing an excellent customer experience, and going above and beyond to ensure the customer experience was outstanding from start to finish. The service professionals working on my care not only resolved all issues satisfactorily, but ensured my Lexus was returned it in clean and pristine condition. More
by LOU
Employees Worked With
Cindy Wilson
September 05, 2023
friendly informed staff with interest in the customers needs. Willing to work with the client to sort through options. and choices. needs. Willing to work with the client to sort through options. and choices. More
by jnavota
September 04, 2023
Great service, knowledgeable staff, fast! Oscar Aguirre was courteous, effective and easy to work with. Oscar Aguirre was courteous, effective and easy to work with. More
by Yaidedm
September 04, 2023
This dealership is very customer focused. All personnel can be trusted to give you the very best service possible. All personnel can be trusted to give you the very best service possible. More
by exou
September 04, 2023
Working with Eric was great. He was thorough in his review of what was to be done. His kind and caring approach put me at ease…as cars and maintenance needs create angst for me He was thorough in his review of what was to be done. His kind and caring approach put me at ease…as cars and maintenance needs create angst for me. Lexus is fortunate to have him! More
by becalyn
September 01, 2023
I had the best experience I have ever had buying a car . From Junaid my sales guy, to Tony Linguinj and the finance manager AV. I have already told 3 of my friends to go here. They were straightforward, p From Junaid my sales guy, to Tony Linguinj and the finance manager AV. I have already told 3 of my friends to go here. They were straightforward, professional, found exactly what I needed. More
by cbcarmich
