Lexus of Naperville

Second purchase from this dealership Purchased another NX from Rick Van Pelt. He knows his products and is customer focused whenever I have dealt with him. Can’t beat their professional a Purchased another NX from Rick Van Pelt. He knows his products and is customer focused whenever I have dealt with him. Can’t beat their professional and courteous approach to helping a customer. The added bonus is the excellent service department. I highly recommend Rick and Lexus of Naperville.. More

Ask for Mark Malak. He was a pleasure to do business with. He provided excellent service and a great overall experience. I will go back to Mark for my next car. with. He provided excellent service and a great overall experience. I will go back to Mark for my next car. More

New Customer I bought a RX350 in October. The dealer and salesman, Rick Van Pelt, were excellent. Car was prepped on time and was spotless. The instruction on t I bought a RX350 in October. The dealer and salesman, Rick Van Pelt, were excellent. Car was prepped on time and was spotless. The instruction on the car was thorough and simple. Thank you. More

Smooth from beginning to end of sale Very knowledgeable of product. Very personable and no pressure selling took the time to listen to our needs and wants. Started out just looking and Very knowledgeable of product. Very personable and no pressure selling took the time to listen to our needs and wants. Started out just looking and ended up buying the next day. We were impressed how smoothly everything went. Couldn't be happier. More

great sales person to work with! Frank was very helpful, professional and courteous. He made the purchase possible, worked with us within our budget. the overall purchase experience w Frank was very helpful, professional and courteous. He made the purchase possible, worked with us within our budget. the overall purchase experience was a very positive one. More

A December to Remember (Of course!) Unplanned purchases are always with some trepidation; we were not planning anything, but last summer a vehicle appeared in the showroom at "L of N," a Unplanned purchases are always with some trepidation; we were not planning anything, but last summer a vehicle appeared in the showroom at "L of N," and it would not 'go away'. Every time we came into the store, it was still there. Summer turned to fall and a few days before official winter, our purchase was negotiated. Two exceptional members of the sales staff are Sal Lala and Tony Stewart, who made the deal possible and fair-minded. The process was rather long, because we (my wife and I) needed extra time to decide. We 'kicked the tires' for nearly five weeks, and these gentlemen accommodated our dance without being pushy or intrusive. It was a nice experience. Our trade-in was given the best dollar value, while the new vehicle's price and after-purchase packages (extended warranty, 3M shield, special coating, pre-paid maintenance, etc.) were negotiated to honest price points. I don't believe we could have made a better deal. Thanks, Lexus of Naperville staffers, Sal and Tony especially! Apologies for this commercial, but in our case it was a 'December to Remember', indeed. Sad to see the not-so-old vehicle go, but we are very happy with the new one. More

Robin was very patient with me. I found him very easy to work with. I would definitely recommend him to any friends interested in buying a Lexus. work with. I would definitely recommend him to any friends interested in buying a Lexus. More

Lexus of Naperville has been our dealer of choice for the last 20 plus years. We have never had a bad experience. More importantly, our sales person, Rick Van Pelt, has been our guy throughout the years, last 20 plus years. We have never had a bad experience. More importantly, our sales person, Rick Van Pelt, has been our guy throughout the years, He is extremely knowledgeable, always willing to help with technical issues and available almost any time we need him. Pete R More

Frank helped me narrow down my options and answered all my questions before, during and after. It was clear customer satisfaction was his focus! This is my 3rd purchase from this dealership and I couldn’t my questions before, during and after. It was clear customer satisfaction was his focus! This is my 3rd purchase from this dealership and I couldn’t be happier with the service they provide! I especially appreciated Frank’s willingness to help and knowledge! More

Excellent experience Excellent buying and trading in experience. Nick Gerlack was pleasure to deal with. Highly recommend this dealership and sales consultant. First time Excellent buying and trading in experience. Nick Gerlack was pleasure to deal with. Highly recommend this dealership and sales consultant. First time Lexus owner-very satisfied More