Lexus of Naperville

Helpful and friendly service No pressure tactics used Felt we were treated honestly. All staff very friendly. We feel fair trade-in allowance was awarded. We never felt rushed. No pressure tactics used Felt we were treated honestly. All staff very friendly. We feel fair trade-in allowance was awarded. We never felt rushed. Lots of time devoted to only us More

Great!!!! Robin Zachary is a terrific salesman. He knew all about the various models and inventory. No pressure to buy. This was my third experience with th Robin Zachary is a terrific salesman. He knew all about the various models and inventory. No pressure to buy. This was my third experience with this dealship and the best of all. Extremely happy with this purchase. More

THE BEST car buying experience ever!! This was the very best car buying experience that we have ever had, and that says a lot. Mohammed and Hani were attentive, courteous and very respect This was the very best car buying experience that we have ever had, and that says a lot. Mohammed and Hani were attentive, courteous and very respectful to us. The process was effortless, stressless and relaxing. I also appreciate the way they present the numbers, one price for the car and sales tax. Not showing all of the miscellaneous fees that every dealer adds on to confuse things, just simple and straight forward. I would recommend Hani and the dealership to anyone that is looking for a car. Definitely worth the drive and will be returning again. Thanks! More

Excellent customer service We were very impressed with the customer service we received at this dealership especially the sales person Rick went above and beyond helping us. He We were very impressed with the customer service we received at this dealership especially the sales person Rick went above and beyond helping us. He made purchasing a new vehicle an easy and pleasant experience. Everything about the dealership was extremely professional. The dealership also has a very pleasant atmosphere and is very clean and well-organized. More

Great Service Mark was extremely helpful and patient with me as I was shopping for my car. I left with a beautiful car and will recommend Mark and Lexus of Napervi Mark was extremely helpful and patient with me as I was shopping for my car. I left with a beautiful car and will recommend Mark and Lexus of Naperville to my friends'. More

Great Experience! This is the second vehicle we have purchased from this dealership; the first was a certified vehicle and this second one was a new vehicle. Both exper This is the second vehicle we have purchased from this dealership; the first was a certified vehicle and this second one was a new vehicle. Both experiences were great. Everyone has always been courteous and friendly. They were willing to work with us. They were accommodating, hospitable, professional, and patient. Our salesperson, Sal Lala, was a delight to work with. We never felt we were being pushed into buying a vehicle. He was concerned with our needs and focused on making us happy. We also worked with Derek Mason and Sherri Pacchiano, both of whom were great to work with. Sherri explained everything to us, making sure we understood our options. We drove almost 3 hours to work with this dealership and the people who work here; that should tell you something! More

Recent Car Purchase This was the second time I purchased a car from this dealership. I can honestly say both experiences were great. My salesman, Rick Van Pelt, is a real This was the second time I purchased a car from this dealership. I can honestly say both experiences were great. My salesman, Rick Van Pelt, is a really GOOD person. I did not even feel like I was dealing with a "car salesman". Not only was he professional, he was honest and knowledgable and helped me along the entire process. I would recommend him 100% . He is a straight shooter than actually cares about the outcome for his customer, not his income. Sherri Pacchiano (business manager) was PHENOMENAL. She was extremely helpful and took her time to explain everything to me in regards to extended warranties etc. She was not pushy at all . She was a GEM to work with and made the experience enjoyable. I would HIGHLY recommend you go here if you want a hassle free and honest experience. More

Best auto purchase experience I've ever had!! Purchased 2013 Lexus CT200h Certified PO and the service couldn’t have been better! Sales rep (Robin Zachary) was a great sales rep, he never pressur Purchased 2013 Lexus CT200h Certified PO and the service couldn’t have been better! Sales rep (Robin Zachary) was a great sales rep, he never pressured the sale or felt like your typical slimey used car salesman. Very kind, always communicative, knowledgeable about the vehicle. The staff was also very kind and respectful during the entire process..even the haggling seemed painless. I’ve purchased 11 vehicles in 20 years and this was by far the most pleasant experience I’ve ever had (minus the expected purchase time). Would recommend them if anyone is in the market for new or used vehicle! More

George is great to work with. 2nd car I bought from him. Lexus of Naperville tries to do that it takes to win your business. Once they win your business then service is their key. They treat you top notch. P Lexus of Naperville tries to do that it takes to win your business. Once they win your business then service is their key. They treat you top notch. People are friendly. Free car washes for the life of your car certainly doesn't hurt. Would highly recommend George and the dealership. More

purchased our third lexus our second purchase from this dealership, convenient , close to home and good service. our second purchase from Hani, we are happy with the service our second purchase from this dealership, convenient , close to home and good service. our second purchase from Hani, we are happy with the service from this dealership More