Lexus of Naperville

Poor work spirit. Friendliness shown to customers is fake I am using the five star rating for Violet Visek Only She is a responsible knowledgeable patient representative for the Naperville Lexus Dealership I am using the five star rating for Violet Visek Only She is a responsible knowledgeable patient representative for the Naperville Lexus Dealership. Most service representatives at this dealership need to improve their attitudes. I am rating Violet in service although now I believe she is under Sales?? I am confused by her recent department change and title???? More

Excellent experience! Being Lexus owners for years we were dissatisfied with our current dealer and turned to Lexus of Naperville. Not only were they the first to respond t Being Lexus owners for years we were dissatisfied with our current dealer and turned to Lexus of Naperville. Not only were they the first to respond to our inquiry, they promptly followed up, provided information we asked for and set us up with an amazing Customer Service Rep, Violet Vrsek. She was prompt professional friendly and provided us with the exact RX350 we were looking for in our price range! The entire team was great! More

THANK YOU JON KRIER I usually shy away from publicizing my reviews and comments, but the service I received from Jon Krier was remarkably exceptional and deserves to be n I usually shy away from publicizing my reviews and comments, but the service I received from Jon Krier was remarkably exceptional and deserves to be noted. I have never worked with such a thoughtful and caring person before. Extremely courteous, honest, and hard working. I consider Jon Krier to be a friend and advocate for your family. Do yourself a favor and work with Jon, he is simply the best. More

Simple and No Pressure to Buy.. See Jon Krier Step One... Call / Contact Jon Krier at this dealership Step Two... Jon will listen carefully to Your needs, not what he needs... Step Three... Usi Step One... Call / Contact Jon Krier at this dealership Step Two... Jon will listen carefully to Your needs, not what he needs... Step Three... Using his handheld, Jon locates the cars that fit your needs.. you look at them Test Drive Simple negotiation And Best of All.. the absolute quickest "closing" in the finance office I've ever experienced.. Literally 20 minutes. More

Excellent, superb experience From the first time we met Jon Krier at Lexus of Naperville to picking up our RX350 yesterday, the entire process was excellent. We sensed right away From the first time we met Jon Krier at Lexus of Naperville to picking up our RX350 yesterday, the entire process was excellent. We sensed right away that Jon was there to help us find the vehicle that was right for us. It was such a contrast to the high pressure sales persons we have encountered at most dealerships. Jon has a pleasant demeanor and he listened carefully to our questions (and we asked lots of questions!) He also answered each of our questions didn't try to dismiss our inquiries. Yes, Jon sold us a car, but he also built a relationship with us. Jon is a man of integrity and we fully trusted his knowledge and expertise. He was extremely helpful with every detail. We highly recommend Jon to anyone who is considering a Lexus. We will return to Jon when are ready to purchase another vehicle. We also had an equally positive experience with Bill Kuniej and Tony Stewart. It is very apparent this is a first class dealership led with integrity and a focus on serving customers. More

Excellent Sales Service Proded by Jon Krier I never look forward to a car buying trip to a dealer due to the anticipation of a high pressure sales force and other tactics presented to purchase s I never look forward to a car buying trip to a dealer due to the anticipation of a high pressure sales force and other tactics presented to purchase something that may not be in my best interest. Jon Krier and the team at Lexus of Naperville exceeded my expectations in a big way! Jon made my purchase experience to be a stress-free and comfortable transaction. He was very professional, knowledgeable, listened to my desires, customer friendly, and truly cared that I was happy with my purchase. He went out of his way to ensure concerns of mine were addressed in a timely manner. I highly recommend John Krier for future car buying service at Lexus of Naperville. More

Jon Krier Sales In purchasing our Lexus Jon Krier took a lot of extra time with us. He walked us through the Lexus line.. Worked with us every step of the way in choo In purchasing our Lexus Jon Krier took a lot of extra time with us. He walked us through the Lexus line.. Worked with us every step of the way in choosing the right vehicle for us.After the sale he spent a great deal of time setting up the vehicle and showing us the technical workings of the car. Before we left with our car he told us to call him with any questions we had in the future.He was a pleasure to work with and made buying a car a great experience. Tony in finance was great in pointing out the fine print in our direct loan.He was very helpful in answering all of our questions. More

Help with Navigational and other settings on my new RX350 I was having problems with my navagational settings not working as I had expected. After reading manual and trying various things I went to dealership I was having problems with my navagational settings not working as I had expected. After reading manual and trying various things I went to dealership. The tech rep at Lexus Violet knew immediately what the setting issue was and corrected it. Additionally, she spent rhe next half hour walking me through and explaining carious other settings. She was really knowledgeable and went out of her way to make sure I was utilizing the advanced features to their fullest potential. Great customer service. Thanks Violet... More

Sal Lala is great! Sal Lala was very knowledgeable and friendly. I test drove 3 cars and couldn't decide. Sal took the time to explain the differences to me. My h Sal Lala was very knowledgeable and friendly. I test drove 3 cars and couldn't decide. Sal took the time to explain the differences to me. My husband couldn't come with so Sal took pictures and answered his questions over the phone. I bought a new RX and my husband and I love it! Thank you Sal! More

Bob Kozar - Car Salesman was TOP NOTCH We have looked at several dealerships and spoken with several different sales professionals in that matter of a month or so. We stumbled across a car We have looked at several dealerships and spoken with several different sales professionals in that matter of a month or so. We stumbled across a car we liked at this dealership and drove all the way from Palatine to Naperville. We met with a gentleman by the name of Bob Kozar. From the very beginning, Bob displayed exceptional customer service and outstanding efficiency. We had a time crunch for our appointment and he was as thorough as he could be but understood our time constraint. Not only did he provide supreme knowledge, but he was very kind and very helpful. He was able to get us the car that i wanted for a great deal and got us out of the dealership promptly! also, although this sounds small- he offered to give us a box to unload all of our belongings into rather than take up time to organize. That was a huge service component for us! He made sure to have us triple check the entire previous vehicle including finding an important city sticker we needed. WE would highly recommend Bob Kozar and lexus of naperville to any of our friends and family. He was exceptional!!! More