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Lexus of North Miami

North Miami, FL

4.6
3,285 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 3,285 reviews

April 10, 2022

Horrible service by Ronald and team. Not listening to the customer at all. They talk down at you, and make you feel like you don’t know what you are talking about. More

by NMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald (service Lexus North Miami)
Apr 26, 2022 -

Lexus of North Miami responded

I am sorry to see that your experience with our team was anything less than stellar. I want to see that your concerns are addressed as soon as possible and invite you to give me a call at your earliest convenience to discuss the matter in further detail. Thank you for your feedback, Brittany Stillwell - Customer Relations Manager - 786-528-3788

April 05, 2022

Harry was excellent- sales and follow up to make sure we were happy with our lease including all the new features car offers More

by Warrlin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Faitelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julianna was excellent in tech support , Mauricio Ferreira
Apr 05, 2022 -

Lexus of North Miami responded

Harry will be happy to know that he was able to provide such an effortless leasing experience for you. Thank you so much for giving Lexus of North Miami a great review. We are always here to help!

April 01, 2022

Very nice & courteous dealership. Very organized. Our service person (RONALD CAMPOS) was a pleasure to work with he told us the situation & released the car as promised. Highly recom More

by bushal238
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Campos
Apr 01, 2022 -

Lexus of North Miami responded

Thank you for taking the time to review us, Buddy! We are so glad to hear that you had a successful service experience working with Ronald and the Lexus of North Miami team. Drive safely, and we hope to see you back next time!

March 31, 2022

It was a pleasure have you as a advisor you are so kind very expressive and so helpful I really appreciate you help thank you so much Maria!!! More

by Víctor Hugo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Ferreira, Maria Morrone
Mar 31, 2022 -

Lexus of North Miami responded

VÍctor, All of us at Lexus of North Miami want to thank you for giving Maria such a special shoutout. It means a lot to us that you were able to go home a happy customer. We're always here to help!

March 31, 2022

Excellent service by Lexus of North Miami. I will recommend to my friends and family More

by Figueroa.Enrique
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Morrone
Mar 31, 2022 -

Lexus of North Miami responded

It means so much that you will recommend us to friends and family! Thank you for trusting Lexus of North Miami with your business and for stopping by to leave a review. Wishing you safe and happy travels ahead!

March 29, 2022

Jaker is an amazing salesman. He is very friendly, well-spoken and knowledgeable about the Lexus lineup. He made the car buying process easy and seamless. 10/10 I would definitely More

by Yaneska Almeida
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaker Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Lexus of North Miami responded

Yaneska, We would like to thank you for giving Jaker such a special shoutout. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Lexus of North Miami!

March 28, 2022

Always great doing business with Maria, she always is up to get you what you need and even more! She is the most kind and clear person to help you with any concern! Thanks Maria for always making my experie More

by eva_urdaneta_perdomo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Mar 28, 2022 -

Lexus of North Miami responded

Eva, we want the best for our guests, and it's excellent to hear that Maria has proven that to you! From all of us at Lexus of North Miami, thank you tremendously for supporting our team with your business, and we wish you safe travels on the road ahead!

March 27, 2022

Attentive and respectful personnel but would not deal on price, would not deliver except for an unreasonable fee of $800 and would not waive dealer service charges of another $800. Basically a "take it or l More

by gomersdaddy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos A Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Lexus of North Miami responded

Thank you for the positive feedback about our service. I apologize that we weren't able to come to a deal, but appreciate the chance to assist you. If there is anything further that I can do to help with your car search, please don't hesitate to give me a call. We hope to work together in the future! Maritsa Campos - Customer Relations Manager - 786-528-3871

March 25, 2022

Roman is the best car sells man ever! He made the leasing process easy and he went over and beyond to find me the car I love. I’m extremely happy and satisfied with my purchase More

by vlopez814
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Lexus of North Miami responded

We are delighted to read your glowing review of Roman and the team! Thank you for choosing Lexus of North Miami and for stopping by to share your experience. We wish you many safe and happy miles in your new car!

March 25, 2022

Purchased a vehicle while out of State. My wife was in town and handled everything for me. Dealing with the finance manager, Mr.Omar, was simple. He's professional and reliable. The sales n More

by GX Spark
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juliana
Apr 11, 2022 -

Lexus of North Miami responded

Tam - I would like to apologize for not getting back to you about your weather mats and for not providing you with a follow-up call. Unfortunately, I can't find your information in our system. Please call me directly so that I can rectify these manners and regain your confidence. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

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