Lexus of North Miami

Alfred Utset, a Sales Manager, in the Pre-owned Vehicles Dep't, LIED to me and told me that a Vehicle I was inquiring about,--- had been sold that Day. He was trying to COVER UP for the MISTAKE made by my Dep't, LIED to me and told me that a Vehicle I was inquiring about,--- had been sold that Day. He was trying to COVER UP for the MISTAKE made by my Sales Agent, Lena Bautista, who had quoted me a PRICE that was $1,000 MORE than what she had LISTED on HER Computer Screen ( which I saw when she had WALKED AWAY from her DESK) When I CORRECTED her she said "she would make it good and HONOR the LOWER Price ". But within a few minutes she went to speak to her Manager, who is Mr Utset. He came to her Desk and told me "the Car was already sold today." However, I did not believe him. AND,---when I checked last night and ALSO this morning-- It is STILL listed for their Dealership and ALSO at the Pembroke Pines Dealership. It is a NEWLY listed Car, with one accident,, but with ONLY 4300 Miles. I know this is NO MISTAKE on MY PART, because it matches the VIN Number that Lena had given me for this CAR. The Accident was a rear end Accident, which was listed on CarFax as MINOR. Whatever their Reason for LIEING is IRRELEVANT. . Based on this experience-- I would NEVER DEAL with these People AGAIN. Their CREDIBILITY and INTEGRITY are TOTALLY LACKING. People OFTEN talk about used Car Sales People in a very DISPARAGING way. Both Lena and Alfred LIVED up to that TERRIBLE REPUTATION Also, on my first visit to the Dealership, when I inquired about a Price on a DIFFERENT Car, Alfred Utset told me "if you are telling the truth about your excellent Credit Rating, I can give you a better Price." How's that for a "NICE" way of dealing!!! His statement indicated that--- he ASSUMED I was LIEING.-- Now I know why he assumed I was LIEING. Since he is a Total Liar, he assumes everyone else is a LIAR too. Be very CAREFUL with these People. They LIE and are totally UNTRUSTWORTHY!! More

They gave me great service I will highly recommend lexus they are very Profesional on everything they do they are very Profesional on everything they do More

Debería existir calificación de 100 estrellas y ella se llevaría 200, muy amable, profesional, diligente y entregada. Se preocupa, y ocupa, de tu caso como si fuera de ella misma. Que si le compraría otro llevaría 200, muy amable, profesional, diligente y entregada. Se preocupa, y ocupa, de tu caso como si fuera de ella misma. Que si le compraría otro carro? Por su puesto y todos los que vaya a comprar será con ella. Gracias María! More

I have known Maria for many years and she’s been telling me I should get a Lexus for a long time until I finally decided to do so. Her knowledge and costumer service is A+. She really helped me narrow down me I should get a Lexus for a long time until I finally decided to do so. Her knowledge and costumer service is A+. She really helped me narrow down my search and get the car that fits my needs the most. I will definitely come back in the near future to get a car for my wife and will recommend to family and friends. Thank you Maria!! More

Maria Morrone 💕🙏 Es increíble persona,vendedora honesta y muy buena en su trabajooo!!! Trabaja con amor y demaciada entrega!! Se la recomiendo pregunten por ella por eso le doy 5 estrellas pq ella se merec y muy buena en su trabajooo!!! Trabaja con amor y demaciada entrega!! Se la recomiendo pregunten por ella por eso le doy 5 estrellas pq ella se merece eso y mucho mas!!! Gracias por darme hoy tanta alegria en mi vida!!! Y trabajar con excelencia!!! Bendiciones 🙏💕😘👸 More

Marie my sales advisor was awesome, she was very nice and friendly and she treated me with the upmost respect, her determination is what sets her apart and I love how she goes about and beyond to make sure I friendly and she treated me with the upmost respect, her determination is what sets her apart and I love how she goes about and beyond to make sure I’m satisfied. More

Maria was excellent ! Treated me like friend and not just a customer. She explained every question in detail so that i understood and was not left in the blind. Treated me like friend and not just a customer. She explained every question in detail so that i understood and was not left in the blind. More

Huge dealership. Lots of employees always willing to give you the best experience ever. 100% recommended. Lots of employees always willing to give you the best experience ever. 100% recommended. More

This dealership I have gotten 2 leases from. They have a great selection of inventory! They have a great selection of inventory! More

I decided to go with Lexus of north miami Collision because of the reviews but I regret my decision, it’s been almost 2 months and my vehicle is still not ready. I dropped off my vehicle on Septemb because of the reviews but I regret my decision, it’s been almost 2 months and my vehicle is still not ready. I dropped off my vehicle on September 22nd, I did not hear anything from my advisor for the first Two weeks, so I decided to reach out. I was told that they were waiting for a supplement approval. I was told to reach out to my insurance adjuster. Which I did and it was approved that same day. My advisor should have been proactive to the situation and should have called me and I would have taken care of it. Anyway, fast forward to the 2nd week of October, I reached out again and mentioned my rental was going to end in 10 days. My advisor said that they don’t rush for that reason. I reached out to my insurance adjuster and asked if I can extend my rental because the car was not done yet and she was very surprised that for the type of damage it was taking so long. So since then I have been paying for the rental out of pocket I have been following up every week since that and nothing. My advisor keeps telling me it should be ready in the next day or so. It’s incredible how insensible these people are. After this on going unpleasant experience This tells me that they are taking in more cars that they can handle, they don’t have the personnel or they are leaving the non luxury’s cars for the end. I don’t recommend this auto collision company. -Lazara Niz More