Rosaly Bermudez

RUN AWAY ! !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an i !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade. More

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He’s definitely the goat. You can tell he’s about business the real deal … 10/10 ;) You can tell he’s about business the real deal … 10/10 ;) More

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Hello, this is my second review. I gave three stars in the first one, now I give one. They had to transfer the plates of my old car to the new one. But they order new ones. I did not I gave three stars in the first one, now I give one. They had to transfer the plates of my old car to the new one. But they order new ones. I did not receive a new car number within 90 days. When contacting them, they kept saying that everything is fine, you just have to wait. My daughter came to the store to renew the temporary plates, but they could not find the document related to the purchase of a new car. A few days later, when I called the Lexus store, they couldn't say anything either. You need to visit them personally to be able to solve the problems created by them. It costs you time and fuel. I think they should refund the money for the paperwork. The problem is not fixed yet More

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Debería existir calificación de 100 estrellas y ella se llevaría 200, muy amable, profesional, diligente y entregada. Se preocupa, y ocupa, de tu caso como si fuera de ella misma. Que si le compraría otro llevaría 200, muy amable, profesional, diligente y entregada. Se preocupa, y ocupa, de tu caso como si fuera de ella misma. Que si le compraría otro carro? Por su puesto y todos los que vaya a comprar será con ella. Gracias María! More

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Maria Morrone 💕🙏 Es increíble persona,vendedora honesta y muy buena en su trabajooo!!! Trabaja con amor y demaciada entrega!! Se la recomiendo pregunten por ella por eso le doy 5 estrellas pq ella se merec y muy buena en su trabajooo!!! Trabaja con amor y demaciada entrega!! Se la recomiendo pregunten por ella por eso le doy 5 estrellas pq ella se merece eso y mucho mas!!! Gracias por darme hoy tanta alegria en mi vida!!! Y trabajar con excelencia!!! Bendiciones 🙏💕😘👸 More

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Horrible! !! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back !! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back in February, I have had an absolutely horrible experience trying to get a refunded deposit of $1000 that was used to hold the vehicle until funding could occur. I'm writing this review after trying for 5 months to get a simple refund. I've left multiple messages and emails for Rosali (zero communication), who works in Finance, to Jose, (zero communication) who was the Sales Manager and to Gregory in Finance (who communicated he would take care of it and get back to me which I never heard from him again.) I have called the front desk on multiple occasions, explained what I'm calling about and every time I've been put on hold for as long as 20 minutes without anyone coming back. I'm shocked at the lack of feedback and lack of help that I've received from a place that I'd expect a high level of customer service from. I've had to start a fraudulent charge process with my credit card company and for the first time EVER am leaving a review in an attempt to get someone's attention at the dealership. Don't put a deposit down to hold a vehicle at this dealership, or you will risk never seeing it again. Thank goodness I at least asked to get the initial deposit request of $5k down to $1k. More

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Excellent service and attention. Personnel is prompt to assist and take care of your needs Personnel is prompt to assist and take care of your needs More

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Maria is extremely attentive and always responsive. The level of customer service she provides exceeds 5 stars! Her entire team is amazing! The level of customer service she provides exceeds 5 stars! Her entire team is amazing! More

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Luis rocks! He is very nice and he listens to all of your needs. It is always a great experience at Lexus of North Miami, thank you! needs. It is always a great experience at Lexus of North Miami, thank you! More

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I WILL NEVER EVER EVER BUY A CAR FROM HERE AGAIN!! When I was at the dealership buying a car a few years ago everyone was so helpful and friendly. The customer service went out of the window immediately af I was at the dealership buying a car a few years ago everyone was so helpful and friendly. The customer service went out of the window immediately after I purchased the car. I've been trying to get in contact with someone at the dealership (FINANCE DEPARTMENT) for days now. No one answers, no one return messages or anything. This is ridiculous. I REGRET DOING BUSINESS WITH THEM!! I will make it my business to contact Lexus corporate, the BBB, Help me Howard and every public platform that I can because this dealership if a scam and the people should know. Take your business elsewhere , try another Lexus branch because this one is very VERY VERY UNPROFESSIONAL. More

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