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Lexus of North Miami

North Miami, FL

4.6
3,303 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 3,303 reviews

January 16, 2022

He went above and beyond to help and keep us satisfied. Will be buying from him again soon. Good guy. More

by sagegeller95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Utset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willian Viegas
Jan 17, 2022 -

Lexus of North Miami responded

We're glad to hear that our team worked hard to ensure that you were satisfied. We appreciate the chance to have earned your business, and we'll see you again next time here at Lexus of North Miami!

January 15, 2022

I bought a LC500 convertible at this location and the experience at that moment was great. Just after a couple of months I just went back because the convertible was just to small for me and I wanted to More

by tapas26
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angel Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Lexus of North Miami responded

It's disappointing to hear that we've lost your business. We strive to provide an excellent value to all of our guests and truly appreciate our repeat customers. I apologize that we weren't able to make a deal here. We should have been more communicative regarding the price of the vehicle you were interested in and I'm sorry. If you would like to discuss anything further, I'm available to take your call. Thank you, Maritsa Campos - Customer Relations Manager - 786-528-3871

January 13, 2022

Carlos is great! If it wasn't for him, I would of not gone back to get the car. He is professional and respectful. Highly recommend him. More

by JENNY40S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos A Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Lexus of North Miami responded

Hi Jenny - We are thrilled that you had such a positive purchase experience with Carlos! Thank you for choosing Lexus of North Miami and for sharing your feedback. Safe travels in your new ride!

January 12, 2022

William was warm and supportive from the start. I appreciate his attentiveness and felt extremely heard by him. I left satisfied. I would absolutely recommend him. More

by Mimi.M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willian Viegas
Jan 13, 2022 -

Lexus of North Miami responded

We love to hear great feedback about our staff so thank you for giving William a shoutout! It makes our day to know that he went above and beyond to make sure you went home happy. Thanks for choosing Lexus of North Miami!

January 09, 2022

Dealt with Gabriella MotaShe refused to answer my Dealt with Gabriella Mota She refused to answer my questions and finally I had to give up Stay away from this place More

by Nypga
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriella Mota
Jan 25, 2022 -

Lexus of North Miami responded

I apologize for your disappointing experience. We strive to make the purchasing process seamless and communicative for our guests, and it is never our intention to inconvenience them. I assure you that this feedback will be addressed properly and with the right people. I would appreciate another opportunity to speak with you and answer any questions you may have. If you are willing to have that conversation, please give me a call directly. Thank you, Maritsa Campos - Customer Relations Manager - 786-528-3871

January 08, 2022

Ramon is a good salesman, he is very cooperative with the client and offers very good attention, for me he is the best More

by mayito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio Ferreira
Jan 10, 2022 -

Lexus of North Miami responded

Thank you for the great review! We are thrilled to hear that Ramon went above and beyond to assist with your purchase. Drive safely in your new vehicle, and we hope to see you back at Lexus of North Miami!

January 06, 2022

Yairon Naples was immensely helpful in securing a great deal for me on the purchase of my IS 300 at the end of my lease. Everyone at the dealership is efficient and pleasant and their customer service is v More

by lisa15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yairon Napoles
Jan 07, 2022 -

Lexus of North Miami responded

Hi Lisa - Congratulations on your new Lexus IS 300! We are thrilled that Yairon and the team took such great care of you throughout the process. Thank you from all of us at Lexus of North Miami!

January 03, 2022

Excellent experience! Willian went above and beyond to get me the vehicle I wanted and made the process incredibly easy. More

by dk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willian Viegas
Jan 03, 2022 -

Lexus of North Miami responded

Thank you for this great review. We are pleased that William worked hard to ensure that you got the perfect vehicle for you. See you next time here at Lexus of North Miami!

January 01, 2022

If you need a Lexus, Maria is the person to call! She is super nice, extremely reliable and efficient. She works quick and was able to get me an amazing deal!! More

by Noev229
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Jan 03, 2022 -

Lexus of North Miami responded

Thank you for giving Maria and Lexus of North Miami a great review! We're thrilled Maria was able to assist you with your new car purchase so seamlessly. Enjoy!

December 24, 2021

Quick and effective service. Good loaner vehicle. Mauricio, the customer service rep was very attentive and made the process seamless. More

by Andres V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio
Dec 27, 2021 -

Lexus of North Miami responded

Quick and effective is how we want our service to be, Andres! Thank you for reflecting on your visit - we hope to see you back at Lexus of North Miami for any future maintenance needs!

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