Luis Portillo
Luis Portillo at Lexus of North Miami

Luis Portillo

Product Specialist

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.8
65 Reviews

Dealership Experience

5 yrs, 10 mos

4.8

65 Reviews

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65 Reviews of Luis Portillo

June 06, 2026

Dealership Rating
Employee Rating

I got to the dealer at 9 am for my appointment left at 12 in the afternoon More

by kevin.rivera786230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan

May 29, 2026

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Anazing service as usual . Honesty by the service department and warmth . Didnt tey to upsell or rip me off More

by edennout333
Service Price Transparency
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Recommend Dealer
Yes
Jun 01, 2026

Lexus of North Miami responded

We're happy to hear you had an honest and efficient experience with our service team. Thank you for choosing Lexus of North Miami, and safe travels ahead!

April 19, 2026

Dealership Rating
Employee Rating

We always have great experiences at Lexus of north Miami, they always offer us a great deal, especially Luis we have been going on and off to Lexus of north Miami for almost 7 years now. And every time we go More

by Agha Raza
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Qudus Ijelu

Apr 20, 2026

Lexus of North Miami responded

Agha, we’re thrilled to hear about your continued positive experiences with Luis and our team over the years. Thank you for your loyalty and trust in Lexus of North Miami. Enjoy your new car!

March 27, 2026

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Last minute bait and switch on a Lexus GX. I get it, they don't have a problem selling this car but didn't feel right getting a call to renegotiate price after agreeing to a number. Buyer bewa More

by POLARAGE
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Apr 14, 2026

Lexus of North Miami responded

We apologize for the mix-up you experienced, as that's not the transparent service we aim to provide. We understand how frustrating that can be, and we would like to learn more about what happened to prevent this from happening again in the future. If you are willing to discuss further, please don't hesitate to call me. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

March 25, 2026

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I have been leasing here at lexsus north Miami for 10 years now and am very pleased with the service in the dealership as well as the service dept I always recommend this dealership to my friends and fam More

by irisklein7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 25, 2026

Lexus of North Miami responded

Thank you for being such a loyal customer over the past decade! We truly appreciate your recommendation and look forward to serving you and your loved ones for many more years. - The Team at Lexus of North Miami

February 24, 2026

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This dealership was very nice and clean. Very respectful and helpful staff and a nice fitness center/ spa, just wish it was open. More

by DESTINYM3
Service Price Transparency
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Recommend Dealer
Yes
Feb 25, 2026

Lexus of North Miami responded

Thank you for the feedback! We’re glad you enjoyed our facility and found our team helpful. We apologize for any inconveniences with the fitness center. Hope to see you again soon.

January 20, 2026

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Great service with my service rep. He’s such a pleasant guy to work with More

by donald.eboni
Service Price Transparency
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Recommend Dealer
Yes
Jan 21, 2026

Lexus of North Miami responded

We are grateful to have earned your business, Donald. Thanks for taking the time to leave us a review! - The Lexus of North Miami Team

January 18, 2026

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Employee Rating

They promptly took care of my car when I’d first entered & Luis who took care of me & quickly gave me a loaner/courtesy car so I could be on my way w/ the other errands I needed to tend to. I’d definitely r More

by misav88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2026

Lexus of North Miami responded

We're glad Luis was able to assist you promptly and efficiently at Lexus of North Miami. We look forward to serving you again!

December 16, 2025

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Employee Rating

Process was trustworthy and flawless. Luis is honest and amazing! Would highly recommend using this dealership! More

by CAROLFOOS19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 16, 2025

Lexus of North Miami responded

We're pleased to hear Luis and our team made your experience flawless and trustworthy! Thank you for recommending Lexus of North Miami. Safe travels!

November 16, 2025

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Employee Rating

Lexus service team always does a great job! This is my 5th Lexus vehicle and have never had an issue with the work or warranty with the car! More

by MRMIXTAPE305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Qudus Ijelu, Bobby Rahmani , Simon in Service

Nov 17, 2025

Lexus of North Miami responded

Thank you for your continued trust and loyalty! We truly appreciate your business and look forward to serving you in the future. - The Lexus of North Miami Team

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