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Lexus of North Miami
North Miami, FL
3,286 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 3,286 reviews
February 13, 2016
very sufficient! I came in to trade my car for a Lexus. Had a great experience. No pressure at, it just all made sense. The facility is amazing. I can't wait to get a I came in to trade my car for a Lexus. Had a great experience. No pressure at, it just all made sense. The facility is amazing. I can't wait to get a service done so I can just be there. Enrique made sure to show me exactly what I need and I recommend everyone to see him if they want great customer service. More
by Josh2709
Employees Worked With
Enrique Garzaro
February 12, 2016
Stupefyingly horrid service dept The service dept. experience is horrid since they mainly work off of commission and, thus, relentlessly try to sell unnecessary services. For example The service dept. experience is horrid since they mainly work off of commission and, thus, relentlessly try to sell unnecessary services. For example, without actually inspecting each item, they tell you to replace your windshield wipers, a/c air filter, & engine air filter even when they have all been replaced only a few months ago. The technical/mechanical knowledge of all the service advisors is just about zero since they are essentially salespeople. In the unfortunate event you must utilize the service dept, stay away from Harvey Gonzalez and Bobby Rahmani in particular. And if you think the service manager, Ed Rubenfeld, will help you with any disputes with your service advisor, think again, as all he thinks about is getting higher commissions as well. Any shady behavior is encouraged by upper management since the dealership is expensive to operate (those "free" amenities need to be paid for somehow) and relies on profits from Toyota of Hollywood to stay afloat. Lexus corporate (Lexus Customer Assistance Center 1-800-255-3987) is inundated with customer complaints from this dealership, so make sure to open a case when you are mistreated. Hopefully, Lexus corporate will someday get the picture concerning the irreparable damage this dealership is inflicting on the Lexus brand. Back when this business was known as Countyline Lexus at its old location (Hollywood, FL), it was an amazing dealership with a service dept. that treated its customers with respect. Now, do yourself a huge favor and drive up to JM Lexus. I drive about 30 miles each way to JM Lexus to get my vehicle serviced, even though I live about 3 mins away from Lexus of North Miami. A few of the honest service advisors at JM I recommend are Bob Boumel and Chris Margolis. This review is based on a decades' worth of owning/servicing several Lexus models at several Florida dealerships. More
by Zed
February 12, 2016
Amazing Service Yoram went above and beyond to help make it an incredibly smooth transaction. Fantastic experience. Thanks so much Yoram for all your help. Truly a pl Yoram went above and beyond to help make it an incredibly smooth transaction. Fantastic experience. Thanks so much Yoram for all your help. Truly a pleasant experience. More
by Ruthkerem1
Employees Worked With
Yoni Edery, Barbara Angelopoulos, Yoram Gozlan
February 12, 2016
Great service Outstanding customer service. The staff is pleasant, helpful, knowledgeable and professional. The whole process to lease a car took a while, but was e Outstanding customer service. The staff is pleasant, helpful, knowledgeable and professional. The whole process to lease a car took a while, but was extremely efficient. More
by Deimav
Employees Worked With
Ami Shoshani
February 11, 2016
The True LEXUS EXPERIENCE! This is my 3 Lexus RX350 lease. I have lease from two different Lexus dealerships, Lexus of Kendall in Miami and Lexus of West Kendall MIami. When I This is my 3 Lexus RX350 lease. I have lease from two different Lexus dealerships, Lexus of Kendall in Miami and Lexus of West Kendall MIami. When I couldn't find the car I wanted in these two previous leaderships , which are minutes from my house, I reached out to Lexus of North Miami. I called the front desk and was assigned Fabian Urbia. Never in all my car buying experiences have I met a more competent, attentive and pleasing sales person. He was prompt in returning texts, calls and emails. He delivered on his word and negotiations. I drove over 1 hour to buy this car from him. His manager , Barbara Angelopulos, was also above and beyond. Finally the finance person, Jonathan Wirshing, was so pleasant and thorough that he finished our transaction in record time and efficiency. I will be doing business with them for years to come. What an amazing experience. Like no other dealership, truly a classy LEXUS EXPERIENCE. More
by Rebeca Borges
Employees Worked With
Fabian Urbia was my sales person, John Wirshing, Barbara Angelopoulos
February 09, 2016
Wayne Is The Best! I'm currently on my 3rd Lexus through Wayne Sommer at Lexus of North Miami. At this point, Wayne knows me better than I know myself when it comes to I'm currently on my 3rd Lexus through Wayne Sommer at Lexus of North Miami. At this point, Wayne knows me better than I know myself when it comes to cars. He is always a pleasure to work with and makes the whole process quick and easy. I used to dread the stress of car shopping until I was introduced to Wayne. I'll definitely be back when I'm ready for my next car and would recommend him to anyone! More
by Mel G.
Employees Worked With
Wayne Sommer
February 09, 2016
Best customer service in Miami I've been going to many dealerships in Miami area and trying to find me a car within my budget. I wasn't expecting to get out of Lexus with a brand ne I've been going to many dealerships in Miami area and trying to find me a car within my budget. I wasn't expecting to get out of Lexus with a brand new car to be honest. I didn't find such a great customer service like this one. It blew my mind away. Wow I'm so happy to be part of Lexus family now! The cars are the top of the line. Luxury and friendliness you'll find at Lexus north Miami. Alberto really knows his products and he'll sell the car very well. He's very knowledgable and patient! Thank you Alberto!! More
by Bltrova
Employees Worked With
Other Employees :
The blond girl at the entrance. She was wearing blue high heels. What a sweetie and very professional. Keep it up, Alberto Mesa
February 09, 2016
Promised something that did not happen Very nice dealership but they promised my downpayment was going to include extra fees and registration and this was not the case, I ended up paying m Very nice dealership but they promised my downpayment was going to include extra fees and registration and this was not the case, I ended up paying my registration separately. More
by aazambuya
Employees Worked With
Yoni Edery, Reinaldo Berroa
February 09, 2016
Great salesman Want to thank Miguel to been a great sales person to deal with . I went back to Lexus to Lease a new car after the great pleasure and experience got f Want to thank Miguel to been a great sales person to deal with . I went back to Lexus to Lease a new car after the great pleasure and experience got for the last 27 month . Miguel did a great follow up with me and with my car . Just want to say Miguel 100% + 10% = 110% and Lexus of North Miami 100% + 10 = 110% Thank you More
by egajstut
Employees Worked With
Miguel Thodde
February 06, 2016
Great Experience Not my first car buying experience but definitely by far the most pleasant. Service was exceptional and attention to detail was phenomenal I felt like Not my first car buying experience but definitely by far the most pleasant. Service was exceptional and attention to detail was phenomenal I felt like my opinion was always included in decisions and the staff went the extra mile to make sure I was leaving with the car of my dreams and in an affordable situation. More
by Virgoval
Employees Worked With
