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Lexus of North Miami - Service Center

North Miami, FL

4.5
946 Reviews

946 Reviews of Lexus of North Miami - Service Center

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February 05, 2025

Still the best shop in town. Terrific service that can’t be beat. ulk be back. More

by spike2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Lexus of North Miami responded

Thank you for taking the time to review Lexus of North Miami!

February 05, 2025

Very detailed explanation of service provided. car was ready when promised. Complimentary snack and coffee in the cafe while you wait is much appreciated. Great experience over all. More

by Mikhail Braverman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Lexus of North Miami responded

Mikhail, we're delighted to hear you had a great experience with us at Lexus of North Miami! Thank you for highlighting the detailed service and amenities. We look forward to serving you in the future!

February 05, 2025

Ronald my advisor is really great at what he does! Every time I come in, he makes sure all my services for my vehicle is being taken care of. Thank you for providing excellent customer service! More

by sarah Exantus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syed Bukhari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Lexus of North Miami responded

We're delighted to hear that Ronald consistently provides excellent service for you at Lexus of North Miami! Thank you for sharing your experience, and we look forward to assisting with all your future vehicle needs.

February 04, 2025

Jose Figueroa was perfect for us As he also sold me my wife’s car a few years ago Give him a raise He’s great More

by steve970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Figureoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Lexus of North Miami responded

Thank you for your feedback! We're delighted to hear that Jose provided such excellent service at Lexus of North Miami. We'll be sure to pass along your kind words and appreciation!

February 04, 2025

Bobby is the worst service employee I have ever met. He lied constantly and tried to trick me into believing that there was more being done to my car than there actually was. He tried to trick my husban More

by sandgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Lexus of North Miami responded

I'm sorry to hear about your experience with our team. This is not the level of professionalism and transparency we strive for, and I apologize for any distress caused during your visit. We take feedback like this seriously, and I'd appreciate the opportunity to discuss it further with you so we can address these concerns appropriately. Please feel free to reach out at your convenience. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

February 03, 2025

Eric was great! Explained everything clearly and assisted me with the whole process in a kind way. More

by Melody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Feb 04, 2025 -

Lexus of North Miami responded

Melody, thank you for sharing your kind regards for Eric and leaving Lexus of North Miami a five-star review!

February 03, 2025

Terri is great. Every one else needs to be retrain with more of the customer service details More

by YLO28NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Lexus of North Miami responded

I'm disappointed to see that we fell short of our high expectations during your visit. I would appreciate the chance to learn more about what happened so we can work towards providing the best customer experience possible. If you would please contact me at your convenience, I'd like to help. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

February 03, 2025

Usually it takes 2 hours to rotate tires and wash the car, but this time it took only an hour. I was super happy! More

by chirogoddess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Lexus of North Miami responded

We're delighted to hear that your visit was quicker than expected at Lexus of North Miami! Thank you for sharing your experience, and we look forward to serving you again soon.

February 02, 2025

It’s always a pleasure taking my car in for Service. They work on a Timely matter, Jonathan communicated through out More

by claribels815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Feb 03, 2025 -

Lexus of North Miami responded

We're delighted to hear that your service experience at Lexus of North Miami was smooth and well-communicated. Thank you for choosing us, and we look forward to serving you again!

February 02, 2025

The dealership is good and convenient. Every time I take my car it is taken care of. More

by SMOKEYBLAKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Feb 03, 2025 -

Lexus of North Miami responded

Thanks so much for your review. We look forward to your next visit to Lexus of North Miami!

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