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Lexus of North Miami - Service Center

North Miami, FL

4.5
976 Reviews

976 Reviews of Lexus of North Miami - Service Center

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February 02, 2025

Got 2025 Lexus GX 550. Perfect car! Good price! Best service, fast, friendly Will recommend More

by alex.damaratski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred Utset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vladimir Keslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Shadrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Igor Katayev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Contaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Lexus of North Miami responded

Alex, congrats on your new 2025 Lexus GX 550! We are thrilled you are happy with your new car, the price, and the buying experience. Safe travels!

February 02, 2025

I've been arriving on time at my service appointment for simple oil and filter changes. My car was put in the parking garage space for one and a half hours and nobody cared about it. After I realized this I More

by ANDREYMARSHALL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Lexus of North Miami responded

Andrey, I apologize for the delay and lack of attention during your service appointment. This is not the level of professionalism we strive to provide, and I'm sorry for any inconvenience caused. Please reach out to me directly so we can discuss this further and address any remaining concerns. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

January 31, 2025

An issue on my 2 yr old Lexus which should be under guarantee but was denied More

by melgutkin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Lexus of North Miami responded

Anytime I see a negative review, I hope for the opportunity to learn more about what happened so it can be prevented in the future. I'm happy to discuss your experience together and see what I can do to help. Please don't hesitate to get in touch directly. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

January 31, 2025

Bobby Rahmani is a great service department advisor. This dealership and its service department, obviously, owe their high marks to people like him. More

by betobox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Lexus of North Miami responded

We're delighted to hear that Bobby made such a positive impact on your experience at Lexus of North Miami. Our team is dedicated to providing top-notch service, and it's wonderful to know we're hitting the mark!

January 31, 2025

The service from the Eric and the service team was excellent. They are both knowledgeable and attentive, and as always, their work was without fault. More

by stevepkingston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 03, 2025 -

Lexus of North Miami responded

Steve, we're delighted to hear that Eric and the service team provided you with excellent care at Lexus of North Miami. Thank you for your kind words!

January 30, 2025

Shout out to Carlos Fernandez! Thank you for all the help in sealing the deal on my vehicle. More

by blaynedstonejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Fernandez
Jan 30, 2025 -

Lexus of North Miami responded

Thank you for giving Carlos a shout-out! Safe travels from all of us at Lexus of North Miami.

January 30, 2025

Very disappointed they charged for a service that was supposed to be free and I have th wait for a year to get the money back More

by Ealonsonayor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Lexus of North Miami responded

I'm sorry to hear about the unexpected charge and delay in reimbursement. We strive for transparency, so this situation is concerning. Please reach out to us directly so we can address this issue promptly. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

January 30, 2025

Eric provided excellent customer service. The Service area under the leadership of Ed, is top notch. More

by colladomesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 30, 2025 -

Lexus of North Miami responded

Eric will be grateful for the kind words! Thanks for supporting Lexus of North Miami. Take care!

January 30, 2025

I was waiting 3 hours for regular checkup to be completed. Never sent updates on phone, what they doing. After 3 hours, when service was done, they informed me, that, they suggested air filter to b More

by galicjanka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edie Garcia
Feb 03, 2025 -

Lexus of North Miami responded

Galicjanka, I apologize for the long wait and lack of communication during your checkup. We strive to keep our customers informed throughout their service experience, so it's disappointing to hear we fell short. Please feel free to reach out if you'd like us to address any further concerns or questions you may have. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

January 30, 2025

Good experience with service advisor Erik professional and very helpful thanks for everything i will be back More

by yoankykevin27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick
Jan 30, 2025 -

Lexus of North Miami responded

We're delighted to hear that Erik provided you with a professional and helpful experience at Lexus of North Miami. We look forward to welcoming you back!

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