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Lexus of North Miami - Service Center

North Miami, FL

4.5
885 Reviews
Call Service Center (305) 372-1100

885 Reviews of Lexus of North Miami - Service Center

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October 31, 2024

Never heard from my service manager, they had my car for two days. The loaner guy was the only guy that I communicated with. Didn't do 2 of the 3 things I wanted them to do. The good news is...I got the More

by paulbdmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Simon
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Oct 31, 2024 -

Lexus of North Miami responded

Hi Paul. It's disappointing to hear about the lack of communication and incomplete service during your visit. We strive for thoroughness and clear communication, so I apologize for any inconvenience caused. If you'd like to discuss this further or still need assistance with your vehicle, please feel free to reach out. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

October 31, 2024

Check in is great. Check out need more attention. After you pay the car is never ready and many times not yet washed. More

by avias10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Lexus of North Miami responded

Thank you for your feedback on your recent visit to Lexus of North Miami. We're glad to hear the check-in process went smoothly, but sorry about any inconvenience during checkout. We'll work on improving this aspect and appreciate you bringing it to our attention!

October 30, 2024

I was supposed to have a rental to go to work, unfortunately I was told they didn’t have one available. Also, I used to look forward so they can wash my car; however, they didn’t even vacuum my More

by anaya12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Oct 31, 2024 -

Lexus of North Miami responded

Anaya, I apologize for any inconvenience you experienced. We strive to provide a seamless experience, so it's disappointing there were no rentals available during your appointment. Your feedback is valuable to us—please feel free to reach out if you'd like to discuss this further. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

October 30, 2024

I was content with the excellent service received from the Lexus team. Well done job. Thank you you all More

by MAGOUJOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Lexus of North Miami responded

We're delighted to hear that you were pleased with the service at Lexus of North Miami! Thank you for your kind words, and we look forward to serving you again in the future.

October 30, 2024

Lexus of North Miami has always given the best service since being a client over 8-years. They always make sure my car is well taken care of. More

by tabai865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Arcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Paulino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Lexus of North Miami responded

Thank you for being a loyal client of Lexus of North Miami for over 8 years! We're delighted to know that our team consistently provides the best service and takes great care of your car. We look forward to continuing this relationship with you!

October 29, 2024

Very professional ,organized and clean , And their personal is knowledgeable kindness And a very nice place. More

by ANGELRAYOSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Lexus of North Miami responded

Angel, thank you for the kind words! We're delighted to hear that our team at Lexus of North Miami provided a professional and pleasant experience. We appreciate your support and hope to see you again soon!

October 29, 2024

Benny Zavala was kind and diligent while helping with our car issue. Thank you for his continued support More

by gomezra2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Zavala
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Oct 29, 2024 -

Lexus of North Miami responded

We are happy to hear that Benny provided you with kind and diligent service at Lexus of North Miami. Thank you for acknowledging his efforts!

October 28, 2024

Great service. Eric was very helpful and approachable. The complimentary latte was also great. Highly Recommended. More

by asoro79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
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Oct 28, 2024 -

Lexus of North Miami responded

We're delighted to hear you enjoyed the service and your experience with Eric at Lexus of North Miami. Thanks for recommending us!

October 27, 2024

Eric was incredible to getting my vehicle serviced. He was courteous and kept me informed on the status of my car while I waited. He answered all my questions and informed of future services. I was More

by tfishburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Oct 28, 2024 -

Lexus of North Miami responded

We're delighted to hear that Eric provided such excellent service during your visit at Lexus of North Miami! Keeping you informed and answering all your questions is what we strive for. Thank you for sharing this positive feedback with us!

October 27, 2024

Good service especially from driver, Giovanni, who picked up vehicle and exchanged for the loaner. Never heard from service advisor. More

by CCASTRO17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobody from Service Department ever contacted me. I received all information, including the estimate for the service, from Giovanni.
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Oct 28, 2024 -

Lexus of North Miami responded

Thank you for sharing your feedback about Lexus of North Miami. We're glad to hear Giovanni provided good service, but we're sorry to learn that communication with the service advisor was lacking. We'll work on improving this aspect and appreciate your input!

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