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Lexus of North Miami - Service Center

North Miami, FL

4.5
1,093 Reviews
Call Service Center (305) 372-1100

1,093 Reviews of Lexus of North Miami - Service Center

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December 12, 2024

Everyone is so friendly, warm and kind. They’re highly knowledgeable and will answer all your questions and concerns. I highly recommend this dealership! More

by ROBIN.SCHRAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Konstantinos Fotiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Lexus of North Miami responded

Thank you for the glowing recommendation, Robin! We're delighted to hear that our team at Lexus of North Miami provided such a friendly and knowledgeable experience. We appreciate your support and look forward to assisting you again in the future!

December 11, 2024

Took me without an appointment and fixed my problem quickly. Communicated with me throughout the process More

by alankutn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simone
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Dec 12, 2024 -

Lexus of North Miami responded

Alan, we're delighted to hear that our team at Lexus of North Miami could assist you promptly and keep you informed. Thanks for the great feedback!

December 11, 2024

I had to take the day off because there were no loaners available. This is inconvenient, as I live in Broward and work in Broward /Palm counties. More

by hawkeye11717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Lexus of North Miami responded

Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the lack of loaners at Lexus of North Miami and understand how it affected your schedule. We'll work on improving this aspect to better serve our customers in Broward and Palm counties.

December 10, 2024

Disregard for schedule and inappropriate use of customer time. Poor communication among staff. No responsibility taken for their own errors. More

by chardivey50
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Lexus of North Miami responded

It's disappointing to hear about your experience with scheduling and communication. We strive for efficiency and accountability, so it's concerning that we fell short here. Please reach out to us directly so we can address these issues further. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 10, 2024

Great Service there. Everything was on time and the car was in a perfect condition More

by hrodolfo65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Lexus of North Miami responded

Thank you for this great review of Lexus of North Miami! I will pass along your kudos. Take care!

December 09, 2024

I was extremely pleased with how my service was handled this time. I liked that my rep Eric presented everything that my car might need beforehand, gave me options and was patient with me while deciding. I More

by Vivjl98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric at the North Miami location
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Dec 09, 2024 -

Lexus of North Miami responded

It's wonderful to hear that Eric provided such a thorough and patient service experience at Lexus of North Miami. We're glad you felt comfortable with the process and are enjoying your car's performance! Thank you for sharing this feedback.

December 09, 2024

I don’t believe it is the dealership‘s fault, but Lexus let me down. I had to call a main Lexus phone number just to get the runaround on a problem with my car. Lexus lost a customer. More

by MERYLREICH
Recommend Dealer
No
Employees Worked With
Not the dealership’s fault, main Lexus’ issue
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Dec 09, 2024 -

Lexus of North Miami responded

I'm sorry to hear about your experience. While it sounds like the issue may be beyond our dealership's control, we still want to ensure you feel supported and valued as a customer. If there's anything further we can do on our end or if you'd like assistance navigating this situation, please reach out to us directly. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 09, 2024

Made me wait 4 hours to get a nail out of my tired and the tire still has the nail. More

by nanoterran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Dec 09, 2024 -

Lexus of North Miami responded

I apologize for the delay. We aim to provide our customers with the most efficient service possible, yet it seems we missed the mark in your case. Rest assured that we will learn from your feedback. If you'd like to discuss this further or have any other concerns to share, please reach out to me directly. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 08, 2024

This dealership has always been the most friendly, accommodating, and responsive that I have experienced in the past 40 years. More

by aradr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Lexus of North Miami responded

Thank you for sharing your positive experience with us at Lexus of North Miami! We're delighted to hear that our team has consistently provided friendly and accommodating service over the years.

December 08, 2024

The experience was incredible. Our gratitude to Jhan Suárez and Matthew Silva, both of them were beyond incredible. Always a great experience at Lexus of North Miami More

by belrofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhan Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Lexus of North Miami responded

Thank you for sharing your incredible experience with us at Lexus of North Miami! We're delighted to hear that Jhan and Matthew provided exceptional service. We look forward to welcoming you back in the future!

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