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Lexus of North Miami - Service Center

North Miami, FL

4.5
1,106 Reviews

1,106 Reviews of Lexus of North Miami - Service Center

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July 18, 2025

Sure! Here’s a concise and excellent review you can use: ⸻ I brought my Lexus NX 250 to Lexus of North Miami for regular maintenance, and the service More

by ADRIANFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
Jul 21, 2025 -

Lexus of North Miami responded

Adrian, thank you for sharing your positive feedback about Ronald and the team! We appreciate your business and are happy to have you as a customer at Lexus of North Miami.

July 18, 2025

Most of the service agents seemed not friendly and some of them could not even afford to smile. In toto, I find this dealership a non friendly oriented customer service. More

by GREGVIUDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Lexus of North Miami responded

Greg, thank you for sharing your honest feedback. We strive to create a welcoming environment, so it's disappointing to hear that this wasn't reflected. Your comments are valuable as we work on improving our customer service experience, and we hope you'll consider giving us another chance. Best, Ed Rubenfeld - Service Manager - 305-372-3747

July 17, 2025

It wasn't that it was bad service, the Serv Dept looked bothered that he needed to take care of me. He also called me a liar. More

by bettygmcvb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald in Service.
Jul 18, 2025 -

Lexus of North Miami responded

I'm sorry to hear about your experience with our service department. We strive for respectful and attentive customer interactions, so it's concerning to learn that this wasn't the case during your visit. Please feel free to reach out if you'd like us to address this further or have any other concerns. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

July 17, 2025

My last service visit with my favorite service manager “Bobby” was well above and beyond all my expectations. He continues to provide me with the utmost of support, courtesy and ongoing professionalism! More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Lexus of North Miami responded

Hi Steven - Thank you for sharing your confidence in Bobby and the team! We appreciate your business, and we look forward to seeing you next time at Lexus of North Miami.

July 16, 2025

It was fine. I've got a new contact since Benny Zavala left. Jonathan seems good and was kind enough to take me to the technician who worked on my car so he could More

by comarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Lexus of North Miami responded

Thank you for taking the time to provide this feedback. We are happy to hear that you had a positive experience with Jonathan and the team, but we apologize for any frustration with our facilities. We will share your comments with our team for future consideration.

July 16, 2025

Easy to make appointment. Car was finished right on time . Friendly and knowledgeable service advisors More

by joylois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathon
Jul 16, 2025 -

Lexus of North Miami responded

This feedback makes our day! Thank you for choosing Lexus of North Miami and for sharing your satisfaction with our team.

July 16, 2025

Very attentive. they response to my needs in a timely manner..the staff is knowledgable and are sensitive to my situation. More

by PARVIZBEH
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Lexus of North Miami responded

Thank you for the great review! We appreciate your business and we look forward to seeing you again at Lexus of North Miami.

July 15, 2025

Was very happy and very knowledgeable keep me updated with my car jeep up the woodwork great service Thank you More

by trotterdc50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qudus Ijelu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosaly Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amauri Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Igor Katayev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Contaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abe Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Lexus of North Miami responded

Thank you for sharing your positive review! We hope to welcome you back to Lexus of North Miami in the future.

July 14, 2025

great Bobby explains everything to me I have been a lexus customer since 1992. The end More

by TPenson707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Lexus of North Miami responded

Thank you for reviewing Bobby and Lexus of North Miami! Have a lovely day!

July 14, 2025

Bobby is always professional and courteous. The service was very efficient. Always nice to wait in a comfortable area for your car. More

by Pmadsen01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Lexus of North Miami responded

Bobby will appreciate your glowing review! Thank you for choosing Lexus of North Miami and highlighting our comfortable waiting area. Safe travels ahead!

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