Lexus of North Miami - Service Center

Friendly staff and excellent service! Always a great experience at Lexus of North Miami. Special thanks to Benny Zavala, Ed Rubenfeld, and the Parts Department. experience at Lexus of North Miami. Special thanks to Benny Zavala, Ed Rubenfeld, and the Parts Department. More

Mauricio Galvan has the best customer service I’ve seen in years, the fact that he follows up with me after each service, pure gold! in years, the fact that he follows up with me after each service, pure gold! More

Very efficient,courteous, and friendly.Excellent service Very efficient,courteous, and friendly. Excellent service and service crew. This is an outstanding dealer who makes every effort to satisfy the cust Very efficient,courteous, and friendly. Excellent service and service crew. This is an outstanding dealer who makes every effort to satisfy the customer and subtly encourage her to remain a Lexus owner. More

Excellent service, made this process very smooth and great communication! Hannah went above and beyond to ensure my car was ready in a timely manner. great communication! Hannah went above and beyond to ensure my car was ready in a timely manner. More

It was professional and positive. Always love to deal with Lexus Of North Miami. Great team, great people. Thank you very much for your service with Lexus Of North Miami. Great team, great people. Thank you very much for your service More

Honestly I’m very disappointed by the whole Lexus service. It has a month of xxxx with my car. Ans been kept in the dark. I don’t even know what they repairing. There’s no communication I had a mee service. It has a month of xxxx with my car. Ans been kept in the dark. I don’t even know what they repairing. There’s no communication I had a meeting with Mr Rubenfeld ans he didn’t even show up. More

I have been having a horrible experience with the service department of this dealership. My car wouldn't start and they told me it was oil contamination. It cost me my insurance deductible for them to fix it department of this dealership. My car wouldn't start and they told me it was oil contamination. It cost me my insurance deductible for them to fix it. Only 1 week later I go to a different gas station and same exact thing, my car wouldn't start and they tell me it's gas contamination AGAIN!!! what are the odds of that!??? Since then, I have been waiting to hear back for 5 days...radio silence. The manager gave me an appointment and I was waiting for an hour and he never showed up!!! what kind of service is that!? IT IS TOTALLY DISRESPECTFUL. At this point, I am too afraid to have them fix my car, I have no idea what's going on, and they keep me totally in the dark. More

Excellent customer service great person to deal with very happy with the service department and very happy with our vehicle thanks again for your great attitude happy with the service department and very happy with our vehicle thanks again for your great attitude More

Not enough words praising Gus Arcon and Val McKenzie for their outstanding help ending my lease and purchasing car .So knowledgeable and caring Joanie Glogover their outstanding help ending my lease and purchasing car .So knowledgeable and caring Joanie Glogover More

I purchased a 2020 Lexus IS350 in August with 2 miles on it. After a week or so I heard a rattling sound coming from the rear axle which grew louder over time. I brought the vehicle back and I was told th it. After a week or so I heard a rattling sound coming from the rear axle which grew louder over time. I brought the vehicle back and I was told that it was a loose parking brake disc and that the issue had been resolved. To my surprise, two weeks later the rattling sound came back and became very embarrassing as it would rattle going over bumps. I was very disappointed that a brand new Lexus would have this issue and at the fact that an issue that was fixed was not. When I brought the vehicle back to the dealership, they gave me a loaner which was a UX300. I could not believe that they put me in an entry model vehicle and not the same or better vehicle that I have. Well, I was promised that the issue has been resolved again with the rattling sound and I will cross my fingers each day. I have purchased four Lexus vehicles, two from Lexus of North Miami. I am not impressed and will seriously consider the fine luxury car dealership right next to them when my lease is up. The only positive experience I had was the technician that was in charge of my case, he was very professional and apologetic. I have not received no offers of compensation for my time wasted and inconvenience. More