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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,738 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,738 reviews

January 21, 2022

Great service but left floor mats dirty this time . Overall happy with service. Pick up man professional More

by glassft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2022 -

Lexus of Pembroke Pines responded

Thank you for your review! Customer satisfaction is our priority and I apologize for our oversight with your floor mats. I will make sure that the right people see this feedback, and I hope we get another chance to deliver five-star service. Osiris Barcelo - Service Manager - (954) 443-2332

January 21, 2022

Great customer service, the dealer picked up the car, left a loaner and got my car back the next day. I’ll be back. More

by HJRODRIGUEZ01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney fuller
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Jan 21, 2022 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you with your service needs! Thank you for trusting Lexus of Pembroke Pines with your business and your vehicle. We hope to see you again down the road!

January 20, 2022

The best Lexus customer service and honesty I have experience.Gave me the price I wanted my trade More

by STEVE.GAJADHAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2022 -

Lexus of Pembroke Pines responded

Hi Steve - We are thrilled that you left Lexus of Pembroke Pines as a happy customer! Thank you for your business and your kind review. We wish you many safe miles ahead!

January 20, 2022

Ronald is a very attentive and experienced person. Unfortunately, he did not show us a new car sticker and final car price which he used to calculate our lease price became almost 12% higher than stic More

by mab209
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2022 -

Lexus of Pembroke Pines responded

I'm sorry to see this feedback. We strive to be straightforward with our customers about their purchases, and I do apologize for any confusion. Would you please call me when you have a free moment? I would like to discuss your concerns further and see what more I can do to help. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 20, 2022

My service advisor was great he got me in and out very quickly! Great job! More

by SDMUCKLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Jan 20, 2022 -

Lexus of Pembroke Pines responded

Thank you for this awesome review and for trusting our team to get the job done right! We appreciate it here at Lexus of Pembroke Pines!

January 20, 2022

Isidro Garcia is an engaging and thoughtful Service Advisor. I give him high marks! Otherwise, my first service experience I would rate as good. Not the best greeting upon arrival or explanation of More

by #Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
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Jan 20, 2022 -

Lexus of Pembroke Pines responded

Elizabeth, we sincerely appreciate your feedback. We'll be glad to share with Isidro how much you appreciated his personalized care. It's disappointing that you didn't receive a warm welcome and a thorough explanation of the work we performed, and we will discuss this input with our team. If there's anything further we could've done to elevate your experience, please don't hesitate to reach out and share. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 20, 2022

Rafael is an outstanding salesman. He is knowledgeable, helpful, and goes above and beyond for his clients. He makes the buying process as smooth as possible. Highly recommend him for all your car needs! More

by Vilma Matute
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2022 -

Lexus of Pembroke Pines responded

Vilma, Our top priority is to find you a car and a deal that will suit all your needs. We're glad you put your trust in Rafael and the Lexus of Pembroke Pines team to make your search a success, and we wish you many happy miles in your new car!

January 20, 2022

Everything was perfect! Thanks to Lexus team for Everything was perfect! Thanks to Lexus team for serving us and our car in time. More

by taax.life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2022 -

Lexus of Pembroke Pines responded

We are happy to hear that you and your vehicle were so well taken care of by our team! Thank you for trusting Lexus of Pembroke Pines with your business, and for taking the time out of your day to share a review. See you next time!

January 20, 2022

Very good service. They took care of my car and were very fast at resolving my issues. More

by Geff
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2022 -

Lexus of Pembroke Pines responded

Timely, high-quality service is our number one goal, Geff! Thank you for the stellar review and for taking your maintenance needs to Lexus of Pembroke Pines - we hope to see you back for the next.

January 20, 2022

Erik was amazing! He did everything possible to get me into my beautiful 2022 Lexus NX 350 F Sport. Highly recommended!! More

by Barbie114
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your new 2022 Lexus NX 350 F Sport! Your recommendation of Erik and the team means a lot to us and we hope to have the opportunity to work with you again in the future. Thank you from everyone at Lexus of Pembroke Pines!

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