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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,751 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,751 reviews

January 07, 2022

Good costumes service I love Lexus the best dealer very Good costumes service I love Lexus the best dealer very good service and nice people. More

by STYLEHAIR_2009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for sharing your terrific review! We are grateful for your business and we hope to work with you again at Lexus of Pembroke Pines. Until then, safe travels!

January 07, 2022

Customer service at this location is horrible. Technicians also do not know what they are doing and there is always a long wait when vehicle is being serviced More

by lollie.logan014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodney fuller
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Jan 24, 2022 -

Lexus of Pembroke Pines responded

I am very sorry to hear that your service experience fell short of our high standards. We pride ourselves on efficient, top-notch work, so it is disappointing to see your feedback. I would appreciate the opportunity to gather more information and see what I can do to help. Please don't hesitate to reach out at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 07, 2022

Jeff continues to impress me with his knowledge around all my inquiries and always manages to leave me feeling like a valued Lexus owner. I continue to buy more lexus brand vehicles for my family knowing More

by SHUMAILB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery hernandez
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Jan 07, 2022 -

Lexus of Pembroke Pines responded

We couldn't be happier to hear how confident you are in Jeff's ability to provide exceptional automotive care and to share his expertise! Thank you for your loyalty to Lexus of Pembroke Pines, and we look forward to assisting you and your family with all your Lexus needs for many miles to come!

January 07, 2022

the service center is very good, but the sale center do not care about the dealer at all. we purchase Lexus in cash x +20 years every other 4 years and they did not care and the manager make fun of my 18 y More

by INFO93
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
george manager
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Jan 24, 2022 -

Lexus of Pembroke Pines responded

I'm very sorry if we left the wrong impression during your visit. We expect the best for our customers and I'd like to step in here to see if I can make things right. Without a full name, I may not be able to get in touch. Please consider giving me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Jan 24, 2022 -

INFO93 responded

you can call me 954.445.0593 the only way you will earn my business again, is when you fire the manager that abused of a 18 years old, that was saving money since he was 11 to buy this car, and he make fun on him, telling: well, enjoy your old car and next time read what you sign.

Jan 24, 2022 -

Lexus of Pembroke Pines responded

Hello, our team reached out to you twice today, 1/24/2022, and we left you a voicemail at 4:24pm. Thanks and looking forward to connecting.

January 07, 2022

Good experience. I knew what I wanted and was able to get in and out relatively quick and painless. More

by GUYRICA
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

January 07, 2022

Nathan and Mohammed were great couldn’t have made this purchase without them. Service and patience was exceptional More

by RCLARKE1988
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed I Yousuff
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Jan 07, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your new car! We are thrilled that Nathan and Mohammed took such great care of you and made the purchase possible. Thank you from all of us at Lexus of Pembroke Pines!

January 06, 2022

Excellent customer service. Very satisfied with their service and how it was handled. Thank you Lexus of Pembroke Pines. More

by MIGUARDIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that the Lexus of Pembroke Pines team was able to get the job done. Drive safely, and we hope to see you back again down the road!

January 06, 2022

great customer service knowledgeable professional clean environment patient with cusp. i will strongly recommend this Lexus More

by magaliepierre1121
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : isidro Garcia
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Jan 06, 2022 -

Lexus of Pembroke Pines responded

It means so much that you plan to recommend Lexus of Pembroke Pines! We're proud to deliver informative and professional care, and it's wonderful to hear you appreciate our efforts. Thank you for your support, and we wish you safe travels until we see you next!

January 06, 2022

Great service, super fast! Thank you very much for everything! Will come back to this location for sure !! More

by annypmonsalve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
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Jan 06, 2022 -

Lexus of Pembroke Pines responded

We are pleased that our team has been able to deliver an amazing service experience! We look forward to your return and we appreciate your business!

January 06, 2022

Tom Abrahams is always very respectful and attentive to my questions and needs. He’s been my guy at Lexus for 6 years and +20 years for mom. More

by Robert_RX350
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2022 -

Lexus of Pembroke Pines responded

We're happy to hear that Tom has always been respectful and great to work with. We appreciate these kind words and your loyal business! --The Lexus of Pembroke Pines team

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