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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,757 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,757 reviews

December 29, 2021

Excellent service by Richard Monivis and PA. Poor service by your cashier (lazy, unfriendly, made me to go back to get “whoever filled this paper” to be present while she is taking my CC transaction). Very u More

by POTPARIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us. I expect the highest level of service from my team, and while it is great to hear that you enjoyed your time working with Richard, the rest of your feedback is disappointing to read. I apologize for the way you were treated during your visit and would appreciate the chance to speak with you to see what more I can do to improve your experience. If you are willing to discuss this further, please give me a call directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

December 29, 2021

Excelente Servicio! Buena atención!Todo el personal que Excelente Servicio! Buena atención! Todo el personal que atiende con muy buen trato! Todo muy bien!!!!!! More

by AGUSTIN CANONICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2021 -

Lexus of Pembroke Pines responded

Augustin, mil gracias por las palabras amables sobre nuestro equipo. La atención al cliente es nuestra prioridad más alta, y estamos encantados que te cuidamos tan bien en su última visita a Lexus of Pembroke Pines. Te deseamos lo mejor para el año nuevo, y esperamos volver a verte pronto.

December 29, 2021

Great salesman. Tom Abraham, great document person. Vey satisfied with the help and service I received for the second time. More

by CONGLS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2021 -

Lexus of Pembroke Pines responded

We are delighted to have you as a returning customer! Thank you for sharing your terrific review of Tom and our team here at Lexus of Pembroke Pines. Drive safely and have a wonderful day!

December 29, 2021

The sales person was not very helpful but the banker/loan associate was very helpful and exceeded our expectations. More

by DESDCGAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
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Dec 30, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking time to share this feedback. We expect the best for our customers and apologize that you didn't have a better experience with your salesperson. If there are any outstanding concerns, please don't hesitate to give me a cal as I would be happy to help. Lynn Gonzales - Customer Relations Manager - 954-381-7993

December 29, 2021

Staffs were great and provided great service as well. The car was ready on time and a detailed summary was provided as to what other things or when to service certain things or parts in the car. More

by ALJUNE57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name not listed
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Dec 29, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that our team was so thorough and attentive during your service visit! Thank you for sharing your feedback, and for giving Lexus of Pembroke Pines your business. We hope to welcome you back again!

December 29, 2021

Rude, not wearing a mask, and called me a liar. Was aggressive and dismissive. Single-handedly turned me off from leasing my third Lexus. Everyone else at this dealership is helpful and friendly, but t More

by Raul
Recommend Dealer
No
Employees Worked With
Frank Marsala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2022 -

Lexus of Pembroke Pines responded

Raul, We would never want customers treated in this manner and I am so sorry that we left you with a different impression. Customer safety and comfort is our goal and I would be more than grateful to touch base with you and discuss this matter so I can ensure your concerns are addressed with the right people. Please consider getting in touch if that is a conversation you'd like to have. I'm happy to help. Lynn Gonzales - Customer Relations Manager - 954-381-7993

December 28, 2021

Customer service was excellent i will send anyone there . I got the truck i wanted 🥰 More

by COCHRAN_JAMESHA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS
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Dec 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you found the right vehicle working with us. Drive safely in your new truck, and we hope to see you back again at Lexus of Pembroke Pines!

December 28, 2021

I had a great experience at Lexus of Pembroke Pines purchasing my vehicle with Kazi and then also getting it serviced for the first time at the service center. They are very professional and make the e More

by ASENCIO.LIZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kazi
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Jan 30, 2023 -

Lexus of Pembroke Pines responded

We couldn't be happier your purchase and service experiences thus far have been nothing short of pleasant. Thank you for the outstanding feedback and for your business - we hope to see you again down the road! - the Lexus of Pembroke Pines team

December 28, 2021

Sales not pushy. very polite and try to accommodate customer need and schedule. Respectful and diligent More

by HAYDEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickey Mehta
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Dec 28, 2021 -

Lexus of Pembroke Pines responded

What excellent feedback! Thank you so much for shopping with us at Lexus of Pembroke Pines. We hope that your new vehicle is treating you well!

December 27, 2021

My agent has always been very helpful and willing to assist is solving my issues at all times. More

by STEPHEN_HAROLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
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Dec 27, 2021 -

Lexus of Pembroke Pines responded

A helpful and can-do attitude is a characteristic we want our team members to have, Stephen! Thank you for the wonderful feedback and for taking your business to Lexus of Pembroke Pines!

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