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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,840 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,841 reviews

December 05, 2021

Always received great services. Wait time is normal. Everyone you came in contact with are very polite. More

by MILLYMN33025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Lexus of Pembroke Pines responded

We're so happy our service never fails to satisfy. Thank you for the excellent review and for bringing your business to Lexus of Pembroke Pines!

December 05, 2021

Excellent service and attention to detail from both Gonzalo Dussan, and and Andres Majerovicz. Car rides excellent. More

by SERGIO.SOTOLONGO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Lexus of Pembroke Pines responded

We're glad to hear it, Sergio! Thank you for the rave review of Lexus of Pembroke Pines and for trusting us to keep you on the roads! Enjoy.

December 05, 2021

Very pleasant very nice took care of my face Michelle Alter is the best person you can meet More

by VSTORINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michele Alter
Dec 06, 2021 -

Lexus of Pembroke Pines responded

We're so happy that Michelle and the team took great care of you. Drive safely, and thank you for being a valued client here at Lexus of Pembroke Pines! Till next time!

December 05, 2021

I waited over 3 hrs for my car and when I asked about it they said: your car was ready over an hour ago, didn’t we call you ? …. No you never called me More

by jcfzb01
Customer Service
Recommend Dealer
No
Employees Worked With
N/A
Dec 20, 2021 -

Lexus of Pembroke Pines responded

We strive to provide timely and attentive service for our guests and it certainly sounds like there was a miscommunication here. I will share your comments internally to ensure we're doing all we can to communicate clearly with customers, but if you'd like to discuss this on the phone, I also welcome the chance to have a conversation. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 05, 2021

Andre takes care of me everytime. I only come here because I know I will be well taken care of! More

by ZECCA2408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Dec 06, 2021 -

Lexus of Pembroke Pines responded

I delights us to see that Andre's service has earned your business! Thanks for your continued support of Lexus of Pembroke Pines!

December 05, 2021

Always efficient and fair. Kept me well informed. Andre R is a pleasure to work eith More

by DLTMESQ
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Dec 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Andre and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

December 04, 2021

Thorough, knowledgable, timely, and friendly service. Everyone you interact with has a sincere, helpful attitude. More

by HOLLINGER72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Dec 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are happy to hear that you found the right vehicle working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

December 04, 2021

Amazing service from Gustavo!!! He greeted me with a smile and kept communication with me all the time. More

by DUQUELIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Gustavo was able to get the job done. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

December 04, 2021

Thanks Andre & his team! Fast service and loaner was available to be able to complete my tasks More

by rcoffy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Rust I believe
Dec 06, 2021 -

Lexus of Pembroke Pines responded

It's terrific to hear you were well accommodated by Andre and the Lexus of Pembroke Pines team while we efficiently completed your service. We're grateful that you took a moment to share some positive feedback with us, and we hope we'll see you back again down the road!

December 04, 2021

We were please with the service provided by Mohammed Yousuff from the sales department. He was very cordial and professional during the sale, it was a pleasure dealing with him. On the contrary, We had More

by LDELGADO28
Recommend Dealer
Yes
Employees Worked With
Yajaira 0lazabal, Mohammed I Yousuff
Dec 06, 2021 -

Lexus of Pembroke Pines responded

While we are happy to hear that you had a successful purchase experience working with Mohammed, the rest of your feedback is concerning to read. We strive to deliver seamless and top-notch service, and it is never our intention to mislead or take advantage of our guests. I would appreciate the chance to speak with you to see if there is anything more I can do to help clear things up. If you are willing to discuss this further, please give me a call directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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