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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,700 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,700 reviews

November 18, 2021

Mr. Ramos is extremely professional and knowledgable. He helped me get the exact Lexus I was looking for. Highly recommended. More

by Jonathan F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Jonathan! We appreciate your support and are thrilled to hear that you found the right vehicle working with the Lexus of Pembroke Pines team. Congratulations on your purchase, and we hope to see you back again down the road!

November 18, 2021

Who ever went in my car their feet was very dirty and they gave it to me same way More

by rslsaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember the person name
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Dec 02, 2021 -

Lexus of Pembroke Pines responded

I am surprised and disappointed to hear that your vehicle wasn't returned in pristine condition. We expect better for our guests and I will be sure to address these concerns with my team so we can improve in the future. In the meantime, if there is anything we can do to make things right for you, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 18, 2021

Nick Goglucci was the best. He helped me with my new lease and handled it very professionally More

by Frien
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Goglucci
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Nov 18, 2021 -

Lexus of Pembroke Pines responded

Thanks for sharing these kind words about Nick! It's great that he was professional and helpful.

November 18, 2021

Nick Goglucci was a total professional. Answered all my questions even before I went to the dealership. I love Nick Goglucci way of doing business More

by Frien
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Goglucci
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Nov 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that Nick went the extra mile to assist you. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

November 18, 2021

Friendly staff, greeting from the moment you get in, would like to be advise of changes sooner rather than me having to call and find out More

by aconrado23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
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Nov 18, 2021 -

Lexus of Pembroke Pines responded

It makes us happy that our team was friendly and wonderful to work with. The Lexus of Pembroke Pines team appreciates the support.

November 18, 2021

Great service. Friendly people. Amazing customer service with fast service. Thank you very much for your assistance More

by SHARONDA.LEBRUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
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Nov 18, 2021 -

Lexus of Pembroke Pines responded

Sharonda, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

November 18, 2021

They did not clean the car well as promised. The seat was still dirty and needed to be wash again More

by GDCOEUR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2021 -

Lexus of Pembroke Pines responded

I am very sorry to hear that you didn't receive the thorough, meticulous service we expect from our team. I will share your feedback so we can ensure a more positive experience for our future guests. If you would be willing, we would appreciate another opportunity to assist you and give you a five-star experience. Please feel free to reach out to me directly so we can discuss this further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 18, 2021

Excellent service and customer service. Isidrio is the best and explains everything very clear and away you understand. More

by baylleresjp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidrio
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Nov 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for your kind words about our team, we are thrilled that you are always so well taken care of by Isidro. We look forward to the next opportunity to assist you here at Lexus of Pembroke Pines!

November 18, 2021

My first Lexus experience was phenomenal! Smoothest process I’ve ever encountered, everyone we interacted with was professional, helpful and patient. More

by ElenaC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie King
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Nov 19, 2021 -

Lexus of Pembroke Pines responded

Hi Elena - This review makes our day! Thank you for trusting Lexus of Pembroke Pines with your business, and for stopping by to share your experience. Enjoy the ride in your new car!

November 18, 2021

Excellent service and customer service. Andre took great care of me, information was helpful and clear. Thanks for a great experience! More

by Fernando V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Nov 19, 2021 -

Lexus of Pembroke Pines responded

Fernando, thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful experience working with Andre and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

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