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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,533 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,533 reviews

July 21, 2021

The service was good but unfortunately I was treated The service was good but unfortunately I was treated like I had to pay for everything. This car is a lease and belongs to the dealer. I am using i More

by ROMAN0165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Aug 02, 2021 -

Lexus of Pembroke Pines responded

Romano - I am sorry to hear that you did not have a more successful service experience working with our team. We want the most for our guests, and it is concerning that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see that your concerns have been fully addressed. I will not be able to gather your contact information from this review, so if you are willing to have that conversation, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 21, 2021

Great service, incredibly funny. I misspoke and said the car was for “a lease” then hesitated “uh” and they heard my name was Alicia. Haha oops anyway they took care of my vehicle and gave me a great custom More

by melmaestre120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Jul 21, 2021 -

Lexus of Pembroke Pines responded

I apologize for the miscommunication on our end, but am thrilled to hear that you had such a positive experience! Thank you for choosing Lexus of Pembroke Pines and for taking the time to write us a review. We hope to see you again!

July 21, 2021

Excellent experience! Very professional staff. Dayron Armenteros and Mike Banko are the best!!!!! They were very kind an helped us through the process of buying our car. More

by Kezia Puntriano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dayron Armenteros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Lexus of Pembroke Pines responded

We appreciate you taking the time to share this feedback! Here at Lexus of Pembroke Pines, it is our goal to deliver top-notch service and I am glad that came through to you. Safe travels in your new ride!

July 21, 2021

Lexus of Pembroke Pines has great customer service. My service advisor Jeff did an excellent job. I would recommend Lexus to any of my family and friends. More

by randlesampson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Jul 21, 2021 -

Lexus of Pembroke Pines responded

We're so grateful for your positive review of Lexus of Pembroke Pines! Your recommendation of Jeff and the team means a great deal to us. Thank you and have a great day!

July 21, 2021

Sales assistant Michael is very professional person, friendly, accurate and knowledgeable. The price was much higher we expected. All rest is great, so we can recommend More

by LAPUNDRIK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review. We are pleased to hear that Michael took good care of you, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

July 21, 2021

Alex Whitmon is very professional and willing to help find the right car. We got there late but he still took the time to find whst we were looking for. More

by SDIAZ06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that Alex went the extra mile to assist you! Thank you for doing business with us here at Lexus of Pembroke Pines, and for taking the time to write a positive review. Have a wonderful day!

July 21, 2021

Excellent experience had to wait a bit but I understand people are starting to come back out again and they were swamped I love when I have a loaner ready. More

by JLENRI2561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The cashier who was there on Sunday the greatest attitude I love her .
Jul 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

July 20, 2021

Every time I got car wash when I sent for inanimateness, but not this time. I don't know the reason why you didn't wash my car as the past. More

by AUDEN LIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Aug 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for reaching out with your feedback and I sincerely apologize that your recent visit fell short of our high standards. This will be a training opportunity for the staff so we can make sure we are going above and beyond for each guest moving forward. I hope we are allowed another chance to impress you in the future. If there is anything else you would like to address, I would be happy to take your call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 20, 2021

I had made an appointment for routine maintenance and a service bulletin for my RX350, knowing that the work would take some time I had arranged for my son to pick me up at the dealer. On the morning of th More

by JDLEARJET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia / Service center
Jul 20, 2021 -

Lexus of Pembroke Pines responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers! We are delighted Isidro and the Lexus of Pembroke Pines team were able to provide a seamless service visit. We hope to see you again next time. Safe travels!

July 20, 2021

I was greeted by Sandra for my 20k maintenance. She kept me waiting for 45 min. Was not very professional. Isidro my service guy was great. More

by lisahirschenson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Aug 02, 2021 -

Lexus of Pembroke Pines responded

While I am pleased Isidro was able to step in and assist with your service, I am disappointed to hear your visit was less than perfect. I will certainly bring your feedback to the team so we can ensure we are providing great customer service for our valued guests. I hope we have the chance to make this up to you again in the future, and if there is anything else you would like to discuss, I would be happy to take your call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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