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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,530 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,530 reviews

July 15, 2021

The staff and drivers are always wonderful! I have 0 complaints!! This is one of the main reasons I continue to drive Lexus and refer all of my friends. More

by ROSATI_LISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for giving us 5 stars! We love hearing that our staff and drivers are wonderful and will certainly pass that along to them. Thank you for your business at Lexus of Pembroke Pines and for referring your friends! Have a great day!

July 15, 2021

Way to long a wait for very little service. I’m glad that I don’t have to come back for any more service!! Good try More

by MKIMMELMANOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Lexus of Pembroke Pines responded

We try to deliver a seamless experience and I am so sorry if your visit took longer than anticipated. I will discuss these concerns with my team so we can work towards improving. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Aug 02, 2021 -

MKIMMELMANOD responded

My wife is on her third or fourth Lexus. My first. Your service department is teriffic but completely overwhelmed. You’re selling two to three times the number of cars and your service department is the same size!! Not rocket science!! Used to be better. More efficient. Customer oriented. Not complaining. Tough job. You try hard

Aug 04, 2021 -

Lexus of Pembroke Pines responded

We do appreciate your feedback, as we are always striving to improve our customers' experience. Providing efficient, top-notch service is our top priority and I am sorry that we fell short of that during your visits. If there is anything I can do to assist you at this time, please don't hesitate to give me a call directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 15, 2021

Great service. Rodney helped me choose only the necessary maintenance for my vehicle, nothing more. I plan to bring my car back to this dealer More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Jul 16, 2021 -

Lexus of Pembroke Pines responded

Julie, it is great to hear that Rodney took such top-notch care of you and your vehicle! Thank you for choosing Lexus of Pembroke Pines and for taking the time to share your experience. We look forward to seeing you next time!

July 15, 2021

Melissa was great and got my car in and out of there in the time stated. Very pleased with the efficiency and recommend this service department. More

by cassandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Yo
Jul 16, 2021 -

Lexus of Pembroke Pines responded

Hi Cassandra - Thank you for your confidence in Melissa and the service team! We appreciate your business and we hope to welcome you back to Lexus of Pembroke Pines for your future services.

July 15, 2021

Yomar Contreras and Frank Marsala where amazing again as they always have bee . They provide a quick and easy way to purchase/lease a car. More

by sharka00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Lexus of Pembroke Pines responded

It's great to hear such a lovely review of Yomar and Frank. Thanks for the 5-stars! Happy to hear that your experience at Lexus of Pembroke Pines was so positive.

July 14, 2021

Always amazing experience. Best experience with Kalid my sales advisor, Scott service advisor and Boris in finance. I am very happy with my 2020 Lexus ES 350. I highly recommend Lexus of Pembroke Pines. The More

by Higlorys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro service department
Jul 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the 5 star review! We love to hear that our sales, service and finance teams have all been able to go above and beyond for you at Lexus of Pembroke Pines. Wishing you smooth and safe driving in your 2020 Lexus ES 350! Looking forward to taking great care of you again soon.

July 14, 2021

Just want to say a few words of praise for the wonderful attention I was given by Rod fuller who took good care of me ( and my 2005 Lexus SC430). i don't know the name of the person in service who did the j More

by mvine42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rod Fuller
Jul 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing your kind words about Rod and the team! We appreciate your business and we hope to welcome you back to Lexus of Pembroke Pines for your future service needs. Have a wonderful day!

July 14, 2021

I have been coming to this dealership for the past few years. We have a total of 4 vehicles. Boris in Finance Manager is the main reason that we come back. He makes you feel like you are buying from a More

by BARRY33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Guevara
Jul 14, 2021 -

Lexus of Pembroke Pines responded

Barry - thank you for your kind words and loyal business! All of us here at Lexus of Pembroke Pines appreciate your review and continued support. Enjoy your newest vehicle - and we'll see you again next time!

July 14, 2021

Service was fine, no complains. It met.my Service was fine, no complains. It met.my expecting. Price was fine. Car was cleaned, that service is not done in other dealers. Advisor was ver More

by schaenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the positive feedback - we're glad to know our team is meeting your expectations! Safe travels, from all of us here at Lexus of Pembroke Pines, and come back soon.

July 14, 2021

The sale representative was really nice and very professional thanks The financial representative was really nice and very professional I will recommend my family and friends More

by dennis perez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the wonderful review, Dennis! All of us here at Lexus of Pembroke Pines sincerely appreciate it. Come back soon!

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