Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
17,021 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership
View Awards

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 17,021 reviews

June 17, 2021

Melissa Ho is an excellent service advisor. She is always professional, courteous, and knowledgeable. She makes servicing your vehicle a a convenient and pleasant experience. More

by Theroyalkid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Report | Print
Jun 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are pleased to hear that Melissa took such good care of you here at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. We look forward to your next visit!

June 17, 2021

Excellent service no wait time, Isidro answer all my questions, he is very profesional and friendly and he call me as soon my car was done. More

by BEATRIZ.VENZANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Report | Print
Jun 17, 2021 -

Lexus of Pembroke Pines responded

Beatriz - Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Isidro and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

June 17, 2021

Car was not washed or vacuum after service was complete. Representative was kind enough to give a detailed explanation of the work that was performed by the technician . More

by MBAUGH42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Report | Print
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us your review! I am pleased that our team was able to thoroughly explain your service appointment, but I am a bit disappointed to hear we didn't wash or vacuum your car. We want to go above and beyond for our guests so I apologize that we dropped the ball. I will discuss this with the team but if you have any other concerns about your visit, I would be happy to take your call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 17, 2021

Jose was helpful as he always is. Very professional and accommodating. Jose’s professionalism helps to make the service process easy and his communication always you to be informed through each phase of t More

by Jrw724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jun 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your confidence in Jose! We are thrilled that he always takes such great care of you and makes you a happy Lexus of Pembroke Pines customer. See you next time!

June 17, 2021

Perfec easy and fast , I love my new Lexus ES 350 very recommended , my family is happy and the sales person helpfully . Thanks pembroke pine lexus More

by quievit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2021 -

Lexus of Pembroke Pines responded

Congratulations on your new Lexus ES 350! We are thrilled that our team made the process so easy and efficient. Thank you for your business and your great review of Lexus of Pembroke Pines!

June 16, 2021

Terrible. Input wrong information and service does not compare to JM Lexus. Will drive further to not deal with this terrible service. Avoid here if possible! Thi sis not an employee problem as much as More

by SUPFTL
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Lexus of Pembroke Pines responded

We're sincerely sorry to hear your recent service visit was less-than-satisfying. We always strive to deliver an excellent experience to our guests and would love to learn more about what occurred here so we can improve going forward. If you are willing, would you please give me a call? I am eager to address this and prevent a similar situation from arising down the road. Best, Osiris Barcelo - Service Manager - (954) 443-2332

June 16, 2021

Waited 30 minutes with an appointment. If I would not ask an advisor it would have been longer. The service advisor helpful attitude stopped me frm leaving More

by alanbedwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Jul 01, 2021 -

Lexus of Pembroke Pines responded

Alan - I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our communication practices in the future. If there is anything more I can do to assist you, please don't hesitate to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

Jul 01, 2021 -

alanbedwards responded

Thank you for your response. The service representative I asked about the wait could have not been more helpful.

June 16, 2021

-Jason Acosta never returned my calls and let me wait for 3 hours for financing and I had to go home at 9 pm without seeing the financing of my vehicle . -The accounting department did not make the last pay More

by JOYM75
Recommend Dealer
No
Employees Worked With
Alex Guevara, Jason Acosta, Jodi Robinson
Report | Print
Jul 06, 2021 -

Lexus of Pembroke Pines responded

While we're delighted to hear that Alex was such a help to you, we apologize for the trouble you had throughout the financing process. We can certainly understand your frustration and will share this feedback internally so we prevent similar situations from occurring in the future. We appreciate you doing business with us and hope to get another chance to impress you down the road. In the meantime, don't hesitate to give me a call so I can address your concerns directly. Best, Lynn Gonzales - Customer Relations Manager - 954-945-8581

June 16, 2021

Great experience negotiating for the vehicle on line and then test driving and purchasing the vehicle in person. Nicholas E. was fantastic. Will definitely buy our next Lexus here. More

by alanlsaperstein
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Hi Alan - Congratulations on your new car! We are thrilled that Nicholas and the team made the purchase process a five-star one and earned your continued business. Thank you for trusting Lexus of Pembroke Pines with your business!

June 16, 2021

Wonderful and smooth process. I will be sending everyone I know to Lexus of Pembroke Pines. Alejandro is the best and always tries his best to accommodate any request. More

by YAIDYT1995
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Hernandez
Report | Print
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Your recommendation of our team means a lot to us! Thank you for choosing Lexus of Pembroke Pines and for highlighting Alejandro's great work. We wish you many safe and happy miles ahead!

1
...
1199
1200
1201
...
1703