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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,582 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,583 reviews

January 13, 2021

Lexus of Pembroke Pines is a great dealership if you’re in the market for buying a vehicle. The only draw back is there is not a huge selection of colors to choose from. More

by UNICORN1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
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Jan 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for giving Lexus of Pembroke Pines your business and five-star review! We are happy to have you as a customer and appreciate your feedback. Safe travels!

January 13, 2021

I was told by the service advisor that the job would take about 1 1/2 hours and I waited for over 2 hours. During that time no one kept me informed, I tried reaching my advisor by text several times with no More

by ihazcona
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jean Carlo Correa
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Jan 28, 2021 -

Lexus of Pembroke Pines responded

I am so sorry to hear that your visit took longer than we had anticipated. We strive to offer a seamless, communicative experience and I regret to hear that we missed the mark this time. While COVID has affected our wait times as we take additional measures to ensure our clients' safety, I'll be sure to address these concerns with my team so we can work towards improving. We value your business, so please don't hesitate to reach out if there's anything else I can do for you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 13, 2021

Excellent service and prompt help from my service guy John S. Getting a loaner is also very nice as is getting my car back freshly washed and vacuumed. More

by LINDA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John steigel
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Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad John took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 13, 2021

Julio Arango the seller was very patient, kind, and friendly. he took the time to get a good deal. Excellent service and customer service. Lexus the best for me. Thanks More

by WBYLLY1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julio Arango, REINALDO ENRIQUE RIVERA RAMOS
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Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for the wonderful feedback about Julio! We are delighted that you got a great deal on your new vehicle along with great service. Enjoy your new Lexus!

January 13, 2021

The sales department has no soul. The monthly payment on our vehicle was over $200 more than internet price of exact vehicle. Sadly I found pricing on lexusofpembrokepines.com later that night after deal wa More

by D Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Otany Lantigua
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2021 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and it certainly doesn't sound like the transparent service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and see if we can clear up any confusion. Please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Jan 29, 2021 -

D Stan responded

I’ve called the provided phone number 3 times and have not received an answer. The recording states the voice mailbox has not been setup yet

Feb 01, 2021 -

Lexus of Pembroke Pines responded

I have tried searching for your information using the provided username but haven't been able to find a customer. I will need your name or further information to reach out to you. None of our desk phones currently say mailbox full, so please consider giving us another call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Feb 01, 2021 -

D Stan responded

“Voice mailbox that has not been setup yet”

January 12, 2021

Jeremy is the best service guy there.He is always happy Jeremy is the best service guy there. He is always happy and nice to talk to. He gets my car completed fast and the car washed and clean upon delive More

by anagnosm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and wonderful feedback about Jeremy! We are grateful to have you as a Lexus of Pembroke Pines customer and hope to see you again. Have a great day!

January 12, 2021

Thank you to Mario P , hi did a great and extraordinary job . Hi is the best .10 to 10 excellent customer services . Than you a More

by LAHERAMARTHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Padrón is the best .
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Jan 12, 2021 -

Lexus of Pembroke Pines responded

We are delighted to read about your great experience with Mario! Thank you for trusting Lexus of Pembroke Pines with your business and taking the time to leave us a review. See you next time!

January 12, 2021

My salesperson, Nick was excellent. EXTREMELY DISSAPOINTED TV channels were on Qanon stations supporting violence against the US..this will be my final purchase and service here. We own three L More

by mel9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2021 -

Lexus of Pembroke Pines responded

We want all of our customers to feel comfortable here, and we would have been glad to change the channel for you. Please don't hesitate to let us know what you would have liked to see on TV. We value your business and your feedback, so if you have anything else to share about your experience, please don't hesitate to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

January 12, 2021

All was perfecto, nice gob very quik service. The treatment was nice to I will recommend that dealer to my frieds Mantein that kind of service More

by Juan Carlos Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Correa
Report | Print
Jan 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and recommendation of our team, Juan! We are grateful to have you as a customer.

January 12, 2021

Got my Lexus up and running in no time. Car was washed. Will bring it back for future service. Looks good to see the same people again. More

by guillermo1705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Jan 12, 2021 -

Lexus of Pembroke Pines responded

We're so proud to have gained you as a loyal customer, Guillermo! Thank you for your confidence in the whole Lexus of Pembroke Pines team. We look forward to servicing your future repair and maintenance needs!

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