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Lexus of Pembroke Pines
Pembroke Pines, FL
16,494 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 16,494 reviews
December 26, 2020
Very bad customer service from finance manager and service department. When an issue comes up nobody want to help. They throw the issue to the other department back and forth. service department. When an issue comes up nobody want to help. They throw the issue to the other department back and forth. More
by rnatal07
Verified CustomerEmployees Worked With
December 26, 2020
Appointment for service was quick and efficient; on arrival to Kexus Dealership, there was no waiting; the service attendant Mr Andre Rust was friendly, helpful and knowledgeable. I will recommend him arrival to Kexus Dealership, there was no waiting; the service attendant Mr Andre Rust was friendly, helpful and knowledgeable. I will recommend him to my friends and family More
by JVMILLER476
Employees Worked With
Service Dept- Mr Andre Rust
December 26, 2020
Excellent service and work. I will recommend your services. I will come back. People are berry frenzy and want to help. Product is excellent. Thank you. 😀 services. I will come back. People are berry frenzy and want to help. Product is excellent. Thank you. 😀 More
by AGONZALEZ15
December 25, 2020
Thank you all for helping me with the process of buying my new Lexus. The sales people were courteous and attentive and responsive to my questions. my new Lexus. The sales people were courteous and attentive and responsive to my questions. More
by karen b.
December 24, 2020
Great job! My service manager, Carlos, has always taken of me for over four years now. I always know my car is in good hands when I drop it off. I’m a very happy customer. of me for over four years now. I always know my car is in good hands when I drop it off. I’m a very happy customer. More
by michelle.ramos44
Employees Worked With
Carlos Perez
December 24, 2020
When l got my vehicle serviced horrible experience they lost the paperwork for my vehicle. Had me waiting almost 5 hrs when l went to complain they asked me to wait then told me they were 2 hours behind sc lost the paperwork for my vehicle. Had me waiting almost 5 hrs when l went to complain they asked me to wait then told me they were 2 hours behind schedule with the morning appointment vehicles. My appointment was scheduled for 12:30 pm l was on time and didn't leave until after 4:30 pm when l went to complain again that's when they told me some crazy about lost paperwork TOTALLY UNPROFESSIONAL AND UNACCEPTABLE TO ME!!! More
by cazimeldelights01
Employees Worked With
None of these worked with me in service
December 24, 2020
Everyone was so professional and helpful. Always a pleasure coming to the dealer. Your service department is extremely efficient. Thank you for your service! Merry Christmas 🎄 pleasure coming to the dealer. Your service department is extremely efficient. Thank you for your service! Merry Christmas 🎄 More
by MECANCIO
December 24, 2020
Dealership is great but they did a very xxxxY job cleaning my car I expected better from Lexus. Everything else was good and the people were nice. cleaning my car I expected better from Lexus. Everything else was good and the people were nice. More
by BROWNAVIS
Employees Worked With
Sebastian
December 24, 2020
The service at lexus was great! They met all of my needs. Jeremy’s customer service was great as well and assured me that my car will be taken cared of. Jeremy’s customer service was great as well and assured me that my car will be taken cared of. More
by CHUCHU33168
December 24, 2020
Amazing service, very efficient! Definitely recommend Alejandro and Gema. Their professionalism goes beyond words. I was very impressed with their diligence! Would love to do business again in the future Alejandro and Gema. Their professionalism goes beyond words. I was very impressed with their diligence! Would love to do business again in the future. More
by YUDYVALIDO
