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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
18,072 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,072 reviews

May 13, 2021

entire process was easy, very easy. Everyone made us feel at home. Many thanks to Lorena who showed us the vehicle, Nicholas who delivered the vehicle and paperwork and Carlo Castillo for bringing us in. More

by ACHAVARRY0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Pembroke Pines responded

All of us at Lexus of Pembroke Pines are thrilled to hear about your positive car-buying experience with us! It makes our day that Lorena, Nicholas and Carlo welcomed you into our dealership and were able to find the car that is right for you. We are grateful to have earned your business and hope you enjoy the new ride! Have a great day!

May 13, 2021

It was a great buying experience. Nick was able to get me in and out quickly and the process was so smooth. I would highly recommend buying with Nick! Thank you! More

by REALTORNAM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Pembroke Pines responded

We couldn't be happier to hear the amazing feedback, and we're grateful to have earned your business! We hope the new vehicle exceeds your expectations, and we look forward to the opportunity to work with you again down the road. Drive safe and see you next time!

May 13, 2021

Very pleased with the customer service overall. I didn’t even have to call for appt, there was an automatic text and all. Thank you! More

by MABEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Mabel! We are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Safe travels, and we hope to see you again down the road!

May 13, 2021

This was the easiest car buying experience. They were so professional and amazing customer service. I would absolutely recommend Lexus of Pembroke Pines and will be using them again! More

by lcorsover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the amazing review! We want every customer to walk away from their buying experience at Lexus of Pembroke Pines feeling this way. We hope the new ride treats you well and we look forward to seeing you again next time!

May 12, 2021

Quick, friendly, and great service. Jeremy is great, always helpful, listens to my concerns and makes sure they are addressed. Then gets me my loaner so I'm on my way. More

by fdez1116
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Jeremy. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

May 12, 2021

Amazing!!!! Second time around 😆😆. Super excited.. Super awesome shot out to Cesar Baez, he made his magic happen. Thank you so much. This was my second time around and he surely delivered. More

by EXPRESS33023
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
May 12, 2021 -

Lexus of Pembroke Pines responded

We couldn't be happier to have you as a returning customer! Thank you for choosing Lexus of Pembroke Pines and mentioning the help you received from Cesar. We wish you many happy travels in your new car!

May 12, 2021

Excellent customer service. They were very attentive. i am very satisfied. Great atmosphere. Alex Whitmon was my salesman. He is the main reason that I returned to Lexus More

by WESTSIDE53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Palacio
May 12, 2021 -

Lexus of Pembroke Pines responded

We are happy to hear that Alex and the rest of our team were able to take care of you! Thank you for leaving such a kind review for all of us at Lexus of Pembroke Pines. We hope to see you again down the road, have a great day!

May 12, 2021

Excellent service. The best dealer. I will definitely stay with them forever. Thanks guys. I am super satisfied and happy. I recommend it one hundred percent. More

by NIKU.ANNA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for your kind words! We couldn't have asked for a better review, and we're grateful to have earned your business here at Lexus of Pembroke Pines! It is truly a pleasure to serve you. Drive safe and see you next time!

May 12, 2021

Excelente servicio de todos los empleados quede muy satisfecho con el trato y el servicio gracias por el excelente trato. Thank you for your excellent service More

by REINEORA67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
May 12, 2021 -

Lexus of Pembroke Pines responded

Gracias por compartir! Es excelente oír que tuvo una buena experiencia trabajando con nuestro equipo. Esperamos volver a verle en Lexus of Pembroke Pines!

May 11, 2021

I would like to drop off my car and leave right away, rather than wait an additional 20-30 mins for my service adviser to talk with me before I can leave. I don’t understand why we can’t drop off our car More

by bschwerstein0208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, John
May 13, 2021 -

Lexus of Pembroke Pines responded

I’m sorry to see that you were not satisfied with your experience. Our team strives to provide as much information for our guests during their visits as well as to make the process seamless. I appreciate your feedback and will pass it along to the right people. If you would like to share anything further, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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