Lexus of Pembroke Pines

Great service as always. Frank was terrific to work with. He made the process very easy and special He was but to locate what I wanted with. He made the process very easy and special He was but to locate what I wanted More

The service here is always impeccable. I am always treated so well by everyone at Lexus of PP. I have been interested in purchasing a vehicle of another make but for the simple fact that I get remarka treated so well by everyone at Lexus of PP. I have been interested in purchasing a vehicle of another make but for the simple fact that I get remarkable service here at Lexus of PP, I refuse to get another make of vehicle. The service staff, from the greeter at the valet to the loaner desk staff and particularly Carlos and Isidro over in service, are all amazing and extremely helpful and friendly. More

Great service, awesome sale and financing team... I will recommend Lexus of Pembroke pines anytime...I always receive quality service and attention, on every visit recommend Lexus of Pembroke pines anytime...I always receive quality service and attention, on every visit More

The service here is just always excellent! The staff is so friendly and competent and the quality of their work is just the best period! so friendly and competent and the quality of their work is just the best period! More

Always a pleasurable experience every time I take my vehicle to get service. Excellent service provided. Was not scared to be there because all the necessary precautions were taken to keep every one sa vehicle to get service. Excellent service provided. Was not scared to be there because all the necessary precautions were taken to keep every one safe. Thanks for a job well done. More

Just terrible service! Arrived at my appointment time and waited 45 minutes until Juan who was extremely unhelpful told me they were going to get started and would take an hour to an hour and a half. That to waited 45 minutes until Juan who was extremely unhelpful told me they were going to get started and would take an hour to an hour and a half. That to me was crazy I was already there 45 minutes and my car was just being taken in. He explained they were running behind and I replied with yes understandable but I should have been told that 45 minutes ago when I arrived not after waiting already. At that point I was stuck do I leave and just wasted time getting there being there and getting nothing accomplished or do I stay and waste more time. I ended up speaking with a manager who was very helpful and moved my vehicle to the front of the line so I could leave. Lexus needs to work on expanding to people what’s going on. More

I left a review and should have been contacted. It was not a good review and I request my care to be looked at in your body shop. not a good review and I request my care to be looked at in your body shop. More

Everyone at the dealership are bery cordial and nice. A little wait time so had to drop off the car, otherwise it is good experience. little wait time so had to drop off the car, otherwise it is good experience. More

Outstanding!John is always cautious and prompt. He Outstanding! John is always cautious and prompt. He attends to each client as if he / she is the most important client. John has been my service adv Outstanding! John is always cautious and prompt. He attends to each client as if he / she is the most important client. John has been my service advisor over the year and the difference in customer service was very obvious when he was out of the office. More

Very poor customer relationship. I sat in the lobby for more than 2 hours and had to leave without speaking to someone about my car. more than 2 hours and had to leave without speaking to someone about my car. More