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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,893 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,893 reviews

January 07, 2021

Was a pleasant experience / with all COVID protocols make me feel save / Carlos make everything perfect and professional / I have two Lexus and there are Great cars More

by CLAUDIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Claudia, we value the safety and satisfaction of our customers above all else, so we appreciate you mentioning how dedicated our team is to health protocols and excellent service. Thank you for taking the time to review us and highlight Carlos' great work. We hope to welcome you back to Lexus of Pembroke Pines in the future!

January 07, 2021

All was great, the service was excellent. Lexus service is always good. Thanks so much for all .I will continue choosing pembroke Pine dealer for long time More

by YANELAD649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Lexus of Pembroke Pines responded

We appreciate your business and kind review! The team at Lexus of Pembroke Pines looks forward to seeing you again soon.

January 07, 2021

Very helpful, kind and willing to take time to explain. Also great with taking time to relate and understand my situation. Will look forward continuing my service at Lexus More

by cavitekevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

January 07, 2021

Very unhappy with my new purchase ... I love the car but not my salesman. He didn’t have my back , I told him my budget and he ignored my request now I’m in a car that I can’t afford. I’m gonna end up losin More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Holden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Donna - This review is extremely concerning to read. We strive to deliver an attentive and transparent purchase experience, and it is disappointing to hear that this was not better reflected in your time working with us. I assure you that it is never our intention to mislead our guests, and I would appreciate the opportunity to discuss this situation with you directly. I will search for your contact information, but in the meantime, please do not hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

January 06, 2021

Very appreciated peoples. Warm welcome. They services are so fantastic. And then they services are very fast. Well done. I will recommend it to anyone I know. Once again thank you for the great service! More

by ISSELINELOUIS56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Lexus of Pembroke Pines responded

It is wonderful to hear that our team made your service experience friendly, efficient and high-quality. Thank you so much for giving Lexus of Pembroke Pines your business!

January 06, 2021

The service was great as always !! My tech was very knowledgeable and very patient with all My concerns and all my needs .Excellence experience l! More

by San24lo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for your confidence in our team, and for your continued business. We are grateful to have you as a Lexus of Pembroke Pines customer. See you next time!

January 06, 2021

The amount of time to they take to get approved is very lengthy. If only that amount of time will be reduced to less it will be great. Overall the Dealer and the people I dealt with meet my expectations sp More

by JENNY6829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS, Kham Alexander
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Hi Jenny - Thank you for taking the time to review us! We apologize if your visit took longer than we had anticipated, as we strive to make the purchasing process seamless. However, it is great to hear that Khalid and Reinaldo were able to assist you and get you into the right vehicle. Congratulations, and drive safely! If there is anything more we can do for you, please do not hesitate to reach out. Best, Lynn Gonzales - Customer Relations Manager - 954-945-8581

January 06, 2021

Love this location. Been coming here forever years. I always recommend this location. Always friendly. I am in Miami and prefer Pembroke Pines. Irv is great! More

by LMPMIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Jan 06, 2021 -

Lexus of Pembroke Pines responded

We can't thank you enough for your years of business! We really appreciate your recommendation of our team and your mention of Irv's great work. We look forward to welcoming you back to Lexus of Pembroke Pines next time!

January 06, 2021

I’m comfortable working with this dealership. I’m into my third lease with them. Andre from service is very efficient. Lexus is a high quality car. More

by gratefulfirst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Jan 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your confidence in our team! We appreciate you taking the time to leave a review and highlight Andre's great work. Safe travels from all of us at Lexus of Pembroke Pines!

January 06, 2021

I went in without an appointment and was able to get serviced immediately. All of my car needs were addressed. My service manager, Jose, always gives my the details in black and white (I love this!). I More

by Smarti710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose A.
Jan 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for putting your trust in Jose and the team! We appreciate your continued business and stellar feedback here at Lexus of Pembroke Pines.

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