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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,756 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,756 reviews

November 12, 2020

Great service. Jeremy was off and Isidro helped us with the coordination. Thanks for taking the time Isidro and for all your help and keeping us informed of the car status. More

by VARAVELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to commend Isidro and our Lexus of Pembroke Pines team! We are delighted to hear that your recent visit with us was such a success. Hope to see you next time!

November 12, 2020

Muy amables dispuestos a conseguir los q el cliente quiere, cliente satisfecha, gracias a Gaetano, Alex y a carlos por su atención y su servicio, proceso rápido. More

by Caro1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex y carlos
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Gracias por la reseña positiva acerca de Gaetano, Alex y Carlos! Apreciamos su apoyo y estamos muy felices que tuvo una experiencia tan excelente. Esperamos volver a verle en Lexus of Pembroke Pines!

November 12, 2020

Nick Enzy is the best, he provided me with outstanding service. Other folks are not friendly. Perhaps they were having a bad day. I have been a customer to this office for 17 years. Boris financial Rep no More

by L.BUDHNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback. We are very grateful for your longtime support and I apologize that you didn't receive friendly service from our entire team. I appreciate you sharing this feedback so that I can address it with the right people. Please give me a call if there is anything else I can do to assist you. Thank you, Maggie Marinova - Client Relations Manager - 954-945-9239

November 12, 2020

Excelente service, outstanding Andre is amazing, he is always available to answer any questions I may have. He is knowledgeable and he is ready to help. More

by IVANNIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to post about your recent visit to Lexus of Pembroke Pines! We're thrilled to hear that Andre is always such a pleasure to work with during your service visits. It's a privilege to have earned your business and we look forward to taking care of you next time!

November 12, 2020

This is a great dealership. The worker are friendly. The environment is clean. Every time I go you get the same great service. I would recommend. More

by DJWILLIAMS516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-star review! It is wonderful to hear that you are so confident in the Lexus of Pembroke Pines team. Safe travels, and we hope to work with you again down the road!

November 12, 2020

Carlos is awesome. I trust him implicitly with my vehicle. Isidro also very helpful. Ample socially distant seating and cafe with great coladas and snacks. More

by Charlotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro, Carlos
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Hi Charlotte - Thank you for the fantastic review! We're delighted to hear that you received excellent service from Carlos, Isidro, and our Lexus of Pembroke Pines team. Hope to see you next time!

November 12, 2020

Jose was helpful courteous and very efficient and knowledgeable. He had all the information on my car readily available and described to me what needed to be done and what my options were. More

by chofistrofis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Amaro
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Your feedback means so much to us and we appreciate you taking the time to share! We will be sure to share your feedback with Jose and the rest of our team. Thank you for trusting Lexus of Pembroke Pines with your business!

November 12, 2020

Very expensive!!! Labor was worth 3 times the price of the auto part that had to be replaced. Also, there was a fee for using_equipment_was_that_part_of_the__labor?_i_had_no_explanation. More

by Leo10star
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

I apologize if we were at all unclear about our prices. Would you please call me when you have a free moment? I think it would be best if we discuss this together, but I won't be able to find your contact information from this review. Thank you, Jose Camara- Service Manager - (954) 443-2331

November 12, 2020

Carlos was great. Car was done on time and washed. Very friendly and professional. Check in and checkout also quick and efficient. The only issue was mask wearing by other employees who walked within 6’” More

by nsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. Customer safety is our number one priority here, and I will certainly share this with the appropriate people and ensure our mask-wearing protocol is followed more closely going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Maggie Marinova - Client Relations Manager - 954-945-9239

November 12, 2020

The service at the Collision Department was excellent. From the moment that I got there,, the staff was courteous and helpful. I was kept up to date on what was happening daily. From the moment the parts More

by sjoachim1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember the young lady name
Nov 13, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It was our pleasure to make your service experience exceptionally communicative and considerate. Thank you for letting the team here at Lexus of Pembroke Pines take care of you and your vehicle!

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