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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,747 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,747 reviews

November 11, 2020

Typical dealer, they sold me a car with a bad alignment, took it to them to fix it and they said they can't cause I need to buy new tires from them. More

by Ragesolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly to see what more we can do to assist you regarding our alignment. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 11, 2020

The service advisor who was given my car was wonderful. His name is John Steigle. He was courteous, and got the job done efficiently and with class. And I was pleased to be able to have them pick up my ca More

by KOPENHAVENF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Nov 11, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review! It makes our day to hear that John and the rest of our team went above and beyond to deliver a safe, friendly, professional experience. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

November 11, 2020

great service, great people that work there, all super responsive, nice and direct, that like to do business and get things done, sorry don't remember name of finance manager, More

by drge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

November 11, 2020

My advisor was Juan, even do they had scheduled me with another adviser. Juan was proffesional n pleasant. He was friendly, knowledgeable. He help everyone. They were short staff, n yet he took his tim More

by LASIGONZA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Juan here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 11, 2020

Jose Amaro is a rock star! He took care of me immediately and my vehicle was ready in about an hour. Great job guys! Keep on the good work! More

by mannyruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 12, 2020 -

Lexus of Pembroke Pines responded

It was so kind of you to share your feedback! At Lexus of Pembroke Pines, we strive to deliver a seamless and enjoyable experience and I am glad to hear that Jose hit the mark. Our team looks forward to working with you next time!

November 11, 2020

I love coming to this Lexus dealer! The people are great ! Very nice. !!!!!! The service dept was awesome and the also the sales dept. customer advice department was wonderful as well More

by perfectdiamond70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS, Mohammed I Yousuff
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! We're glad to hear that both our sales and service team have impressed you and we look forward to taking care of you during your next visit!

November 11, 2020

My advisor Mr. Carlos Perez has provided me an excellent service which resolved all the technical problems of my car in a timely manner. I have enjoyed the entire experience at the dealership. More

by XIANMING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. At Lexus of Pembroke Pines, our team is committed to providing great service for guests and I am glad to see that Carlos took care of your concerns. We're grateful for your confidence in us and we wish you safe travels until your next visit!

November 10, 2020

Very nice to know that theirs is people who are very professional in the job that they hold and is reflected by their friendliness.and willingness to help More

by MORELW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! We look forward to taking care of you next time!

November 10, 2020

Great service, since day one the willingness to help and assist went beyond my expectations. Communication with Alex was great and he definitely made my first Lexus experience very pleasant. More

by Juan Velez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guevara
Nov 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Juan! It is wonderful to hear that you had such a great purchase experience working with Alex. We appreciate your business and are happy to hear that you are so satisfied with your new car. Congratulations, and we hope to work with you again at Lexus of Pembroke Pines!

November 10, 2020

All the staff was friendly and the service was fast and it was ready on time, Jose Amaro very friendly and Professional, best service thanks Lexus Pembroke Pines More

by Virgilio & Cindya Namnum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 10, 2020 -

Lexus of Pembroke Pines responded

Virgilio & Cindya - thank you for trusting our Lexus of Pembroke Pines team with your business. It is fantastic to hear that Jose is always so accommodating during your visits and we look forward to taking care of you next time!

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