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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,592 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,592 reviews

August 28, 2020

The dealership is just ok to me, we need really got the feeling that we mattered, we really could have gone to any dealership to be given the same low importance. More

by KAVIN76165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry that you didn't have a better experience at our dealership. We have high standards of customer care and it's disappointing that we missed the mark this time. If you would like to share any details about your visit, I would be grateful to hear from you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 28, 2020

Professional and timely service on my Lexus. Service mgr I worked with kept me informed and offered a coupon discount on my car’s service. More

by bartlpr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Aug 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business! We appreciate you taking the time to share and hope to see you back next time!

August 28, 2020

It is always a pleasure to do business with Lexus Of Pembroke Pines. Friendly professional people. Personal and attentive. Andre was very friendly and informative. I know he takes good care of my vehicl More

by PLTADDEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Aug 29, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review! We're so proud to have you as a loyal customer, and so happy to hear that Andre made your latest maintenance visit so exceptional. Thank you for your confidence in the Lexus of Pembroke Pines service team, and we look forward to seeing you again when you're in the market for a new car!

August 28, 2020

Thanks to Mr. John Speigel for his professionalism and quality services provided for over ten years. He is a person who should be commended on all areas of customer service care. More

by DST20012000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero, Irv Smith, Yucel Genc
Aug 29, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have been earning your loyal business for over ten years! It makes our day to hear that John delivers such exceptional service every time. Thank you for continuing to trust Lexus of Pembroke Pines with all your repair and maintenance needs!

August 28, 2020

I came here because my husband has used your services a few times before. He was not wrong: Their professionalism really shows and Excellent customer service all the way through. More

by kay_castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ada
Aug 29, 2020 -

Lexus of Pembroke Pines responded

We're so glad that your husband pointed you our way, Kay! It's fantastic to hear that we've earned your business and your confidence. Lexus of Pembroke Pines will always be just a call away for your repair and maintenance needs!

August 28, 2020

I have been quarantined because of Covid. So I was thrilled that Lexus of Pembroke Pines was able to pick up my car and do all the services including a recall and had it back the same day. Thank you More

by Darleen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Valets
Aug 31, 2020 -

Lexus of Pembroke Pines responded

Darleen, thank you for reviewing Lexus of Pembroke Pines! Customer safety and satisfaction remain top priorities for us and I am pleased to see that our team was so accommodating!

August 27, 2020

Great service. Rodney helped me and answered all my questions. They were very quick! I would definitely recommend this dealership to my family and friends. More

by J.Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! We appreciate you taking the time to share and hope to earn your business at Lexus of Pembroke Pines again down the road. Safe travels!

August 27, 2020

Fourth car from these guys. Excellent service and customer care. Friendly staff. Whole process from picking out our car to driving away was about two hours... Awesome job More

by HARLEYBILL20130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate your loyalty to Lexus of Pembroke Pines and want to congratulate you on your new car. Safe travels and we hope to see you back for your first oil change!

August 27, 2020

Thanks for very responsive service. Jose was very informative and cared about my issue. I will not know if my temp gauge issue is cleared until I take my car out on the road, which will be tomorrow More

by londonrealty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose amora
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five stars! We are happy to hear that Jose delivered such friendly and professional service. If you have any questions about your vehicle, please do not hesitate to give us a call. Safe travels from the Lexus of Pembroke Pines team!

August 27, 2020

Jeremy and the mechanics there are the best! Excellent customer service. They take very good care of me when I'm there. Truly the best! More

by tashikatroutman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Jeremy and our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

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