Back

Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,574 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 16,574 reviews

August 25, 2020

The dealership is in a convenient location. My agent Andre always stays on point with my vehicle, Ana keeping me updated on my oils change etc. More

by BABYUSH27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Aug 25, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for coming to Lexus of Pembroke Pines for all of your auto service needs! We love to hear that you receive great service from Andre and Ana. Have a wonderful day!

August 25, 2020

From my last time I was there, the service advisor Mr. Garcia, made a difference. Am really glad you have him in your team work. More

by hrdelrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro, Garcia
Aug 25, 2020 -

Lexus of Pembroke Pines responded

We appreciate you taking a moment to post about your experience with Mr. Garcia. It is a privilege to have you as a Lexus of Pembroke Pines customer!

August 25, 2020

The service was Excellent and fast ,i did not have appt ,im so happy with your profetional atention,Mister Scott very kind ,thanks for your help. More

by NIURYS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Scott know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

August 25, 2020

Jose assisted me with ensuring my tire that went flat was quickly replaced. Also checked for all recalls and had all matters addressed. Jose is always available, and answers all questions that I may have wi More

by Jhackett78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Aug 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us to get the job done. I am pleased to see that Jose was so accommodating during your recent visit to Lexus of Pembroke Pines!

August 24, 2020

More than expected Very friendly and knowledgeable and up front ! It was a smooth sale very quick ! Thank you very much I appreciate it thank you More

by Jenaegray1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for shopping at Lexus of Pembroke Pines. It made our day to see that our sales team took such great care of you. Enjoy your new vehicle!

August 24, 2020

Melissa is great in her efforts to go above and beyond. Customer Service #1. Even during a pandemic, she was accommodating and checked in with me during my service. Also asked if I would like my car washed More

by ORomero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Aug 24, 2020 -

Lexus of Pembroke Pines responded

It is excellent to hear that Melissa made your experience so wonderful! Thank you for trusting Lexus of Pembroke Pines with your business and for taking the time to share. We hope to see you again down the road!

August 24, 2020

I purchased my L/Certified used Lexus here and while we had a few hiccups along the way, the team eventually resolved all my concerns. Lexus of Pembroke Pines certainly has competitive prices and a large i More

by SKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaasiel Lacayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Lexus of Pembroke Pines responded

We appreciate you taking a moment to share your feedback as it helps our team improve for the future. I am glad to hear that everything was taken care of in the end and that you are on the road in your newly purchased vehicle. If you would like to discuss any aspects of your experience in more detail, please don't hesitate to call. Thank you for shopping with us. Lynn Gonzales - Customer Relations Manager - 954-945-8581

August 24, 2020

Amazing customer service!!!Khalid was very patient with Amazing customer service!!! Khalid was very patient with me while getting my car. He took the time to show me several cars and had me test drive them More

by stacyabro81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad you enjoyed working with Khalid here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

August 24, 2020

Ronald made my car buying experience great.I would Ronald made my car buying experience great. I would recommend Ronald to anyone who wants to buy a car. and as always Lexus of Pembroke Pines pines a More

by Zac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback, Zac. Our team member, Ronald, is wonderful to work with and we're proud to hear that he provided you with such an enjoyable car buying experience. It's a pleasure to have you as a Lexus of Pembroke Pines customer!

August 24, 2020

I waited 3 in a half hours for an oil change.No one deserves a star. That’s at I left all the stars blank More

by dennis1187
Recommend Dealer
No
Employees Worked With
Service Department Andre
Sep 08, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and I sincerely apologize for the delay here. We strive for efficient service, and I'd like to see if there is something we can do to make this up to you. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call so we can discuss this together? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

...
1448
...