Lexus of Pembroke Pines

I gave 4 stars because some employees don’t seem to understand the importance of wearing a mask at all times when in the presence of a customer understand the importance of wearing a mask at all times when in the presence of a customer More

Excellent support and customer service. Constant follow-up. Communicated frequently and concisely. Highly recommend. Responsive. Car was delivered on time and cleaned. Thanks Jeremy for your service follow-up. Communicated frequently and concisely. Highly recommend. Responsive. Car was delivered on time and cleaned. Thanks Jeremy for your service More

Service took longer than I was told. Stayed there 4 hrs instead of 2. Other than that I had no problems my service turned out well instead of 2. Other than that I had no problems my service turned out well More

Mohammed is very professional and reliable. Easy to work with. I highly recommend his services and also his very knowledgeable. Thank you for your help. with. I highly recommend his services and also his very knowledgeable. Thank you for your help. More

I'm very disappointment with the action was taken by general manager Andre Armani very rude he was so aggressive he even insult me and threw the car key to the floor,violated my rights. He took out his general manager Andre Armani very rude he was so aggressive he even insult me and threw the car key to the floor,violated my rights. He took out his mask off in front of the people at (LEXUS dealer). I return a lease and after the greeter make me wait for 45 minutes i stand up to the greeter for service and she called the GM after 10 minutes more i asked the greeter about the Manager for me return the car and leave the dealer .People should be aware of the rude people and the rest is history. I will never return a lease to LEXUS PEMBROKE PINES IF THE GENERAL MANAGER IS RUDE. !!Poor Personal Team,and customers.!!! thanks God a good Samaritan help me after the situation( Carlos Rodriguez) Thank you. i spec the dealer care about this situation because people like that so aggressive don't get far in life,specially the Manager. More

I was early for my appt Jeremy was at lunch so was taken care of by another service person. After about one hour I was notified that the work I needed performed would take a long time so I was offered a loa care of by another service person. After about one hour I was notified that the work I needed performed would take a long time so I was offered a loaner until the next day.Love this courtesy at Lexus. Appreciate the updates. More

Very good service, and customer care. The service advisor (Rodney Fuller) who attended me showed interest in helping me. Congratulation Thank very much Regards, Joaquín Campo (Rodney Fuller) who attended me showed interest in helping me. Congratulation Thank very much Regards, Joaquín Campo More

I love dealing with the Lexus service department as they provide Excellent service and very proactively meet customer needs. It is always a pleasure able experience. provide Excellent service and very proactively meet customer needs. It is always a pleasure able experience. More

Always great service! My service advisor, Melissa Ho always makes my Lexus service experience the best it can be. She is a great communicator, professional, and always pleasant. I feel she shows that up always makes my Lexus service experience the best it can be. She is a great communicator, professional, and always pleasant. I feel she shows that upmost in honesty and integrity! More

Zee listened to my requests, did not challenge me when I told him I knew what I wanted when I saw it, and had a sense of humor♥️♥️ told him I knew what I wanted when I saw it, and had a sense of humor♥️♥️ More