Lexus of Pembroke Pines

Great customer service. Car was delivered and everything was explained to me in detail. Wonderful customer service! I’m very happy with my new car. Thank you so much ! Car was delivered and everything was explained to me in detail. Wonderful customer service! I’m very happy with my new car. Thank you so much ! More

Great buying experience Had a great experience buying my new car at Lexus pre owned. Thanks to this guy I was in a new car in less than half a day over all great experience. Had a great experience buying my new car at Lexus pre owned. Thanks to this guy I was in a new car in less than half a day over all great experience. More

Great experience! Just purchased my first vehicle from Omar at Lexus of Pembroke Pines. He listened to what I was looking for and helped me choose the right car for me. Just purchased my first vehicle from Omar at Lexus of Pembroke Pines. He listened to what I was looking for and helped me choose the right car for me. Any imperfections found on the vehicle he was willing to address with management and the matter quickly addressed & resolved. I’ve already recommended Omar to people I know and based on my experience I plan on being a return customer for sure! Thank you Omar! More

Great Experience! I was a first time customer at Lexus of Pembroke Pines. Zee was very friendly, knowledgeable, patient and made my car buying experience completely pai I was a first time customer at Lexus of Pembroke Pines. Zee was very friendly, knowledgeable, patient and made my car buying experience completely painless! More

Thank you! Zee has a true passion for his product & helped me find the perfect vehicle for my family. I couldn’t be happier with my experience and would definite Zee has a true passion for his product & helped me find the perfect vehicle for my family. I couldn’t be happier with my experience and would definitely recommend to others. I will be back for my next purchase! More

Flawless Experience! I have to start by recognizing Zee H. for his on going commitment to excellence. I was indecisive about what vehicle to buy. Zee H. not only help me p I have to start by recognizing Zee H. for his on going commitment to excellence. I was indecisive about what vehicle to buy. Zee H. not only help me patiently but also gave me confidence in my decision. Zee H. not only made me feel that I was buying a good brand but also an amazing deal. Great job Lexus Pembroke Pines for hiring a sales rep like Zee H. I will continue doing business w Lexus Pembroke Pines. Thanks! More

Good place to buy The sales person Rafael was a great person to work with. He was always ready to answer my questions. The Finance Manager was very knowledgeable and pr The sales person Rafael was a great person to work with. He was always ready to answer my questions. The Finance Manager was very knowledgeable and provided good customer service and he explained all the options that were available to make a decision. More

Wonderful I work for a dealership in Hollywood and this guy is the best out there. He was highly referred to me and I know why. He took his time with me althou I work for a dealership in Hollywood and this guy is the best out there. He was highly referred to me and I know why. He took his time with me although I showed up late. He had the car ready for a test drive, he even delivered the car to me to complete the transaction. Great Service!!!! I’m sending all of my peeps to him! Great job! More

Golden experience! Treated like family! No pressure! I will start by saying that I have contacted all the Lexus dealers in my area couple months prior when i was doing my preliminary research and since d I will start by saying that I have contacted all the Lexus dealers in my area couple months prior when i was doing my preliminary research and since day one, Lexus of Pembroke Pines were the first to respond and in a timely manner. They were relentless, following up and making sure my inquiries were acknowledged. When i didn't respond to the initial emails from their internet team, Zee decided he will take on the battle and he too decided to follow up relentlessly. I finally decided to reach out to Zee based on one of his emails that led me to believe that he doesn't have a sales rep mentality. (I hate sales reps mentality, i like customer service personalities) I am a people person, i work in customer service and sales field. As a matter fact, i also worked at a dealership, so there are certain traits that i look for to settle with the right person to take me through the process. Just as i thought, Zee was awesome! extremely patient, considerate and worked with me on all levels. One of the things i was most impressed about is how much he allows me to talk, listened and execute. Most sales reps just want to get their point across and give you what you dont need but like I said Zee is not your typical sales rep. he is above that status! I can be very stubborn (i want what i want lol) but Zee never showed disgust. Zee answered all my questions timely and always have the answers. The process was seamless just like I imagined. No hassle, no haggle, no pressure. Everything was done online and by phone. Zee was very helpful and as such I was reassured that I was making the right decision. I simply walked in signed and drove away. My finance manager Boris was super sweet and made me feel at ease. Even though i have done this before i still have anxiety walking into the business office of dealerships (most try to up sell and give you extra stuff make your payment super high) However, once Boris began to talk and being jovial with me, I forgot all about my anxiety (he couldn't tell lol) and he never forced to buy things i dont need. In fact, he gave me good advice as per my payment and vehicle information. Glad we had that little chat. Again, like Zee Boris was very customer oriented. I was sold on these gentlemen. Their level of professionalism is amazing. Zee worked out my deal over the phone and when i went in, nothing was changed. No bait and switch plus i got all my perks as promised. Best of all I got the deal I negotiated. Very good Price!! I would recommend Zee and finance manager Boris. They made my experience a memorable one. If you are looking for a Lexus any model, please call or email these gentlemen. That is my experience, you will have to try it to believe it! More

Bad experience Went to pick up my car Waited 30 minutes for the service manager to finish paperwork Waited 45 minutes for my car When I complained they told me t Went to pick up my car Waited 30 minutes for the service manager to finish paperwork Waited 45 minutes for my car When I complained they told me that my car wasn’t ready More