Lexus of Pembroke Pines

my experience at Lexus of Pembroke Pines was excellent! ! Service department was very helpful with my vehicle. ! Service department was very helpful with my vehicle. More

Amed provided exceptional service when I purchased my Nissan. He was knowledgeable, patient, and genuinely cared about my needs. The entire process was smooth and stress-free, thanks to his professionali Nissan. He was knowledgeable, patient, and genuinely cared about my needs. The entire process was smooth and stress-free, thanks to his professionalism and dedication. Highly recommend Amed for a great car-buying experience! More

Nick Ensey and Mike Banko made the purchase of our new car an easy one! car an easy one! More

Javier was accommodating and very helpful. This was the easiest and smoothest experience at a car dealership just far. Thank you. This was the easiest and smoothest experience at a car dealership just far. Thank you. More

Andrew and the finance agent was professional, clear and kind. I’m loving my car. kind. I’m loving my car. More

There was a wide variety of vehicles to choose from. The staff was friendly, respectful and helpful. The dealership was clean and welcoming. The staff was friendly, respectful and helpful. The dealership was clean and welcoming. More

Got the front and rear brake pads replaced; also, oil change. Car works like new as always. I would recommend this Lexus service change. Car works like new as always. I would recommend this Lexus service More

I purchased my car on July 1st late evening after it was delivered. On Tuesday afternoon I reached out to the salesman Mikhail because the car was not giving me a smooth ride. Also, indicating that when I delivered. On Tuesday afternoon I reached out to the salesman Mikhail because the car was not giving me a smooth ride. Also, indicating that when I reverse in the car, I'm getting grinding noises when I turn the wheel. He advised me to bring it in on last Saturday which I did thinking since the car is new that he'll set it up to get looked at promptly. I was horrified to walk into the service lobby to be greeted with a full lobby with nowhere to even sit. I had at least 20 people before me. I text him to let him know that I couldn't wait as I had to work. He told me a loaner will be available on June 19th. I figured I would wait and take it in when a loaner is available. NOPE! The number he told me to call told advised me I couldn't get a loaner because my car didn't have at least 15,000 miles on it. WHAT?!? I'm so frustrated that I'm being treated this way. I've never purchased/leased a car that I had buyer's remorse. DO NOT BUY A CAR FROM HERE. You will regret it! More

I was transferred from one salesperson to another. The service I received was informal and I didn’t feel like my time was valued. From looking at the cars to financing and taking delivery, the manager The service I received was informal and I didn’t feel like my time was valued. From looking at the cars to financing and taking delivery, the manager intervened when we were leaving the second time we had visited the dealership. He was on his way out and asked why I was leaving and I told him the car I came to see wasn’t available. The salesperson didn’t want to show it to me because she said a client of hers is coming the next day to get it. The salespeople need a lot more training. I have purchased new cars from 2 other luxury dealers and the service was amazing. I was going to buy from north Miami because they were so helpful, and respected my time. I ended up buying from pines because I live less than 5 min away. I’m guessing that pines works off volume so they don’t care about the customer relationship. I could be old school but I always refer others and return to places where I am treated well. We got the Lexus is350. Even to take a photo with the bow was a hassle for the salesperson. They didn’t give us anything, such a keychain, etc. most dealers I have gone to have a nice package of memorabilia after you purchase from them. Lexus of pines needs to do better More