Lexus of Pembroke Pines

From the first moment I contacted Gaetano for my interest on buying a Lexus GX550, I noticed his professionalism and acknowledgment on what he does. He also was very gentile to us. People like him makes a di on buying a Lexus GX550, I noticed his professionalism and acknowledgment on what he does. He also was very gentile to us. People like him makes a difference when you visit a dealer More

Richard is always a gentleman. Working with him several years. Gabriel was very polite and answered all my questions. Working with him several years. Gabriel was very polite and answered all my questions. More

Andres is easy to work with, he helped me with lease buy out and it went fine. Would recommend. out and it went fine. Would recommend. More

We came looking for a specific car that was unavailable, but Erik was very knowledgeable and advised us to look at something different, which we were happy with. He was very efficient, we didn't have to wai but Erik was very knowledgeable and advised us to look at something different, which we were happy with. He was very efficient, we didn't have to wait long, and he was ready to answer all our questions. Our disappointment started when we began the paperwork. Even though Erik said we could use a credit card as a payment method, we could not. We were manipulated into financing the car we planned to buy in cash. The rate was over 8% (I have a credit score of over 830), and they advertise their rate as 6.99%.). I was assured that it would not affect the payoff amount, but it did, and in the end, I lost over $300. Loyalty and honesty are very important to me, and this is not what I feel about the service offered at Lexus of Pembroke Pines. Most likely, I will recommend the dealership to my friends, but I will be very open about my experience. One more thing: I was provided only one key, without a key case, and was told I would receive a phone call or an email within two weeks to pick up the other. It's been more than two weeks, and I have not heard from anyone about the keys. That is a value of about $800 between the key and the two key cases I paid for but do not have in my possession. More

Best service, best customer care in Florida , everyone is there for you from the moment you past that door , you feel like you are important, offer insurance , food drinks is there for you from the moment you past that door , you feel like you are important, offer insurance , food drinks More

Tom is an excellent representative on behalf of Lexus! I would highly recommend him to other people I know. I would highly recommend him to other people I know. More

Best car buying experience. Would recommend this dealership. Richard M is the best. Thank you Would recommend this dealership. Richard M is the best. Thank you More

Very good sales team , explaining detailed, easy to acces, treating customers very good manner, so we can recommand to others acces, treating customers very good manner, so we can recommand to others More

Andre is the best, I had no issues with the service and loan a car loan a car More

Excelente servicio! Muy profesional y atenta. Nuestra experiencia encontrando el carro que queríamos fue mucho más sencilla con su orientación. Muy profesional y atenta. Nuestra experiencia encontrando el carro que queríamos fue mucho más sencilla con su orientación. More