Lexus of Pembroke Pines

MICHELE was extraordinary. The payment and documentation took a little longer than expected. Nonetheless I am very satisfied. Waiting for the car to be delivered to Colorado. The payment and documentation took a little longer than expected. Nonetheless I am very satisfied. Waiting for the car to be delivered to Colorado. More

it was a very pleasant experience and timely. I look forward to servicing the car on a regular schedule. I look forward to servicing the car on a regular schedule. More

Prompt service and the staff very polite. My suggestion is to consider changing the furniture in the cafe waiting area. The back of these chairs is very uncomfortable. They only hold half My suggestion is to consider changing the furniture in the cafe waiting area. The back of these chairs is very uncomfortable. They only hold half way of a person’s back. More

I went for an oil change and told them I did not want my car run thru the car wash. The ran it thru the car was against my wishes and scratched my paint. I took it back for them to buff out the scratches an car run thru the car wash. The ran it thru the car was against my wishes and scratched my paint. I took it back for them to buff out the scratches and when trying to get an update from my advisor, my calls were ignored and never returned. I got a text right before the service center closed that my vehicle was ready for pick up. When I went to pick up, my advisor dropped off the paperwork at the cashier and ran out the side door. I got my vehicle back and there was little dents in my steering wheel and my door handle was scratched. You could see the plastic under the paint. The manager was already gone for the day and I was told he would reach out on Monday. Monday came and he didn’t call me, so I called him and left a message. No call back. Tuesday I called again. Front desk said he would call me in about 30-40 min. He called hours later right before service closed and I missed the call. When I called back, he was gone for the day. I have yet to hear from someone regarding the damages to my vehicle and how they plan to fix. More

Alejandro was proffesional and his customer service method delivered an excellent commitment and continues follow up. method delivered an excellent commitment and continues follow up. More

I brought my vehicle in because a tire light went on. Turned out I had a nail. Within less than 2 hours the tire was fixed, the vehicle was washed and I was on my way. My thanks to Jeff Hernández, my ser Turned out I had a nail. Within less than 2 hours the tire was fixed, the vehicle was washed and I was on my way. My thanks to Jeff Hernández, my service advisor who is excellent. More

This was my 6th vehicle with Lexus of Pembroke Pines. This month, I turned in two cars and drove off with two gorgeous new vehicles. And thanks to Gema in finance for really taking care of us. I think This month, I turned in two cars and drove off with two gorgeous new vehicles. And thanks to Gema in finance for really taking care of us. I think Ive always been treated fairly and without hassles, which is why I continue to visit Ronald and Lexus of PP, time and time again. Plus, let's be honest, Lexus makes great luxury vehicles. See ya again in 3 years! More

He helped me to find the perfect car for me at the right price even when I was really picky they never got mad or tired of me, really appreciate that since buying a car can be a lot of stress. price even when I was really picky they never got mad or tired of me, really appreciate that since buying a car can be a lot of stress. More

My service advisor Jose Amaru always makes sure the whole process is smooth and time efficient for me while making sure I get the appropriate maintenance recommendations. process is smooth and time efficient for me while making sure I get the appropriate maintenance recommendations. More

Mike was exceptional in following up as my lease approached its end, offering invaluable advice on the best course of action. I highly recommend him—10 out of 10, truly the best in the industry. approached its end, offering invaluable advice on the best course of action. I highly recommend him—10 out of 10, truly the best in the industry. More