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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,766 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,766 reviews

June 08, 2024

I always receive great service and attention to detail by my service advisor, Jose Amaro. He goes the extra mile. More

by JMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for highlighting the exceptional service provided by Jose at Lexus of Pembroke Pines! We're delighted to hear about your positive experiences and appreciate your support.

June 08, 2024

Israel was very knowledgeable and helpful throughout the whole process. He found us the perfect vehicle at the right price. We highly recommend him and this dealership. More

by JALOS23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel Rigaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for recommending Israel and our team at Lexus of Pembroke Pines! We're glad to hear he helped you find the perfect vehicle. Enjoy your new ride!

June 08, 2024

Fast work, great communication. I appreciate the honesty and professionalism. I will return to have car serviced. More

by hendriethj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah?
Jun 10, 2024 -

Lexus of Pembroke Pines responded

We're glad to hear you appreciated the quick service and professionalism at Lexus of Pembroke Pines. We look forward to seeing you again for your next car service!

June 08, 2024

My sales person Kelsey was amazing but Jorge from finance really didn’t try helping me as much. I went to Lexus first to try and getting a new car or refinance my car and I feel like they took advantage of m More

by LAZAROARGUELLO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kelsey Vespe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lexus of Pembroke Pines responded

It's disappointing to hear about your experience with our finance department. We strive to provide top-notch assistance and it's clear we fell short in this instance. If you'd like, please reach out so we can discuss this further and see how we can make things right for you. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

June 08, 2024

Great deal up front but felt there could have been more transparency on the upfront cost from the sale manager. Very responsive but could t tell me if I had to put down first payment on lease. More

by ddonvito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigel Guiterrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Alberts
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback with our team at Lexus of Pembroke Pines. We're glad to hear you got a great deal, but apologize for any confusion regarding the upfront costs. We'll work on improving our transparency and communication moving forward and invite you to please reach out if we can further assist at this time!

June 08, 2024

Blake was very professional and a pleasure to deal with He has a bright future More

by DOCSPEK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thanks for highlighting Blake's professional service - we'll be sure he gets the recognition he describes. Safe travels, from all of us at Lexus of Pembroke Pines!

June 08, 2024

The dealer is very convenient and close to my house. Service prices are very expensive. More

by Dodo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose 5 stars from service
Jun 12, 2024 -

Lexus of Pembroke Pines responded

We appreciate your business and feedback. At Lexus of Pembroke Pines, we work to keep our pricing fair and reflective of our service quality and invite you to reach out if there are any specific questions or concerns we can address. Thanks for choosing us!

June 07, 2024

Just purchased a 2025 Lexus Nx250 Premium with the help of Jeremy Shmalo, a car broker It was a great deal and a wonderful experience. They brought the car right to my door without any hassle. Thank you s More

by Phylly
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience! We're delighted to hear that Jeremy and the Lexus of Pembroke Pines team made your purchase seamless and convenient. Enjoy your new 2025 Lexus NX250 Premium!

June 07, 2024

Sofia greeted me as soon as I walked through the door…her warm smile and willingness to assist me made me feel safe and I knew I was connected to the right person. Sofia was patient, knowledgeable, efficien More

by Kea Vinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl Garib
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Kea, we're delighted to hear that Sofia and Daryl made your experience at Lexus of Pembroke Pines so positive. Thanks for sharing such kind words about our team!

June 07, 2024

Thanks to Alejandro and Moe at Lexus of Pembroke Pines For the A-1 service that was provided to me during my visit. More

by YHAYE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro
Jun 07, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Alejandro and Moe provided you with A-1 service during your visit at Lexus of Pembroke Pines. Thanks for sharing your positive experience!

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