Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,790 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership
View Awards

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 16,790 reviews

June 10, 2024

Special recognition to Sebastian Mejia for the exceptional service provided during my last visit to get my car serviced. Thank you for going above and beyond to make sure my car was done on time. More

by adielanaranjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Mejia
Report | Print
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Adielanaranjo, we're delighted to hear that Sebastian and Valentina made your experience at Lexus of Pembroke Pines exceptional. Thank you for sharing this wonderful feedback!

June 09, 2024

Gaetano is outstanding! !!! Professional, kind, and not pushy. I would definitely buy or lease with him again. More

by DAYLIGHT581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for the fantastic feedback! We're delighted to hear that Gaetano provided such a professional and pleasant experience at Lexus of Pembroke Pines. We look forward to assisting you again in the future!

June 09, 2024

I was sold a car that would NOT pass any road inspection. It was unsafe. More

by MAIZIE2249
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Francesca Costantino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge in the finance department... only decent/ honest person there.
Report | Print
Jul 01, 2024 -

Lexus of Pembroke Pines responded

It's great to hear that Jorge in finance made a positive impression! We aim for efficient service even during busy times, so I'm glad your visit was quicker than expected. If you have any other feedback or need assistance, feel free to reach out. Thank you, Marc Adler - Corp. - 9544432020

June 09, 2024

Very impersonal service, not indicative of Lexus prior experience. I was not informed of what was found with my concern of the blank screen. More

by mt1299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these employees
Report | Print
Jun 10, 2024 -

Lexus of Pembroke Pines responded

We apologize for the impersonal service and lack of communication regarding your concern with the blank screen. This is not reflective of our standards, and we appreciate you bringing it to our attention. Please reach out so we can address this issue directly and ensure a better experience moving forward. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 09, 2024

I have least several cars from Lexus of Pembroke Pines and the dealership does a consistent job of servicing their customers More

by jayro1018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefon
Report | Print
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for your continued trust in Lexus of Pembroke Pines! We're glad to hear that our team consistently meets your expectations. We look forward to serving you in the future!

June 09, 2024

Jose took his time and was patient and knowledgeable when it came to explaining service that was required for my vehicle. More

by KEVIND1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Report | Print
Jun 10, 2024 -

Lexus of Pembroke Pines responded

We're glad to hear that Jose provided patient and knowledgeable service at Lexus of Pembroke Pines. Thanks for sharing your positive experience!

June 09, 2024

Unfortunately it took a total of 3 hours for the car to be ready after having an appointment scheduled. More

by garciasonia1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Lexus of Pembroke Pines responded

I apologize for the long wait time despite having an appointment. We strive to be more efficient and appreciate your patience. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 09, 2024

my car was picked up for the 5000 mile service on Thursday. On Friday and Saturday I called a number of times, always put on hold, and they said they didn’t know what to tell me they don’t show havin More

by BETHMCCANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose service manager
Report | Print
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Beth, I apologize for the communication breakdown regarding your car's service. It's clear we dropped the ball here and caused unnecessary stress over your weekend plans. I'm glad our service manager could assist you, but we'll work on improving our process to prevent this in the future. If you'd like to discuss further or have any other concerns, please reach out anytime. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 09, 2024

Our salesperson Mr. Khalid Dahir is knowledgeable and nice, he went all the way out to satisfy our needs. More

by dykh
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with Lexus of Pembroke Pines. We're delighted to hear that Khalid provided excellent service and met all your needs. Enjoy your new vehicle!

June 09, 2024

The dealer was clean and was professional and specially my sales man he was fantastic and never pushy More

by ingridcallahan4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edson Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience! We're glad to hear that our team at Lexus of Pembroke Pines provided a clean and professional environment. Enjoy your new vehicle!

1
...
289
290
291
...
1679