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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,788 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,788 reviews

February 16, 2024

Despite having a scheduled appointment at 1pm, I waited for 3 hours for my car even though my advisor is awesome. More

by SWILSON.SW575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Gutierrez
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Feb 19, 2024 -

Lexus of Pembroke Pines responded

We appreciate your patience and understanding during the wait, even with a scheduled appointment. It's great to know that you had an awesome experience, but if there is anything else you would like to share, please don't hesitate to reach out. We're always here for any further assistance you need. Take care!

February 16, 2024

Alejandro was professional and well-informed regarding the ES300H. He has a wonderful personality, is very personable, and is quite patient. More

by AEMGUTHRIE
Recommend Dealer
Yes
Employees Worked With
Alejandro Font Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know Alejandro provided you with such a positive experience at Lexus of Pembroke Pines. Thanks for sharing your feedback about his professionalism and knowledge!

February 16, 2024

I’m delighted to share my experience of purchasing my second car with Efrain. Once again, he has exceeded my expectations in every aspect of the process. Thank you once again for making the car buying pr More

by baylleresjp
Recommend Dealer
Yes
Employees Worked With
Efrain Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that Efrain made your second car purchase a delightful experience at Lexus of Pembroke Pines. We appreciate the feedback and look forward to serving you again in the future!

February 16, 2024

I received excellent service. My service person Juan was very helpful as always. Thank you very much More

by marjoriejosephs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Feb 16, 2024 -

Lexus of Pembroke Pines responded

Thanks for choosing Lexus of Pembroke Pines, Marjorie! We love to hear Juan always delivers helpful service. See you next time!

February 15, 2024

Richard is the consummate professional. He was very helpful and always prepared. It was a pleasure working with him. More

by RPALACIOS0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Richard was able to provide you with a professional and helpful experience at Lexus of Pembroke Pines. Thanks for the positive feedback - we'll be sure to pass it along!

February 15, 2024

Best dealership on this side of heaven! !!! I am treated like royalty when I step in the building More

by tamaraj2713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Feb 15, 2024 -

Lexus of Pembroke Pines responded

We are flattered by your 5-star review of Lexus of Pembroke Pines! Thank you and take care!

February 15, 2024

My service is corriente is excellent thanks to my rep Jose Amaro. I really feel he looks out for me. Takes time to explain and listen. Always reachable. More

by gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Feb 15, 2024 -

Lexus of Pembroke Pines responded

Hi Gloria! We're delighted to know that Jose has been providing excellent service at Lexus of Pembroke Pines. We appreciate the feedback and we'll make sure to pass along your kind words!

February 15, 2024

I felt well taken care of at the Lexus service department. Instructions were clear and my wait time was shorter than quoted. More

by COMUZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that you had a positive experience with our service department at Lexus of Pembroke Pines. It's great to see we exceeded your expectations in terms of wait time and clarity! Thanks for the review.

February 15, 2024

As always great customer service. @Melissa Ho thank you for making each visit a great one. More

by franciscoabarca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Feb 15, 2024 -

Lexus of Pembroke Pines responded

Thank you for this stellar review of Lexus of Pembroke Pines! We truly appreciate your shoutout to Melissa. See you next time!

February 15, 2024

I have always been taken good care of whenever I visit keep up the good work More

by ELBHOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andre Rust
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Feb 19, 2024 -

Lexus of Pembroke Pines responded

Thank you for the positive feedback. I'm wondering if you rated us 1-star by accident. If there is anything that I can do to assist you or improve your experience, don't hesitate to get in touch. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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