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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,763 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,763 reviews

January 22, 2024

Excellent, everyone was extremely courteous, kind and helpful. Mike Banko is the best salesperson ever! Mike made this the best and easiest car buying experience I have ever had. More

by smiles1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Mike and our team at Lexus of Pembroke Pines made your car buying experience a memorable one! Thanks for the positive feedback, we appreciate it. Safe travels in your new vehicle!

January 22, 2024

The service representative was Courteous Timely and Professional it was a pleasure Thank You l More

by dks183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afraz Hosein
Jan 22, 2024 -

Lexus of Pembroke Pines responded

All of us at Lexus of Pembroke Pines are happy to see this wonderful feedback! Thank you!

January 22, 2024

Alon was great very knowledgeable regarding the vehicle we wanted to purchase. He was very professional so was everyone at the dealer More

by raymondmosquera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Lexus of Pembroke Pines responded

Raymond, we're glad to know that Alon and our team at Lexus of Pembroke Pines were able to assist you professionally with your purchase. Thanks for the positive feedback and enjoy your new vehicle!

January 22, 2024

DEALER GENERAL SERVICE IS GREAT, CUSTOMER SERVICE IS REMARKABLE WHEN YOU COMPARE IT WITH YOUR COMPETENCE. MY CUSTOMER SERVICE (JOSE AMARO) IS ONE OF THE BEST More

by ENRMIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSE AMARO. (EXCELLENT CUSTOMER SERVICE)
Jan 22, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you had a great experience with our team, especially Jose Amaro at Lexus of Pembroke Pines. We appreciate your kind words and look forward to serving you again in the future!

January 22, 2024

As always, the service department at Lexus Of Pembroke Pines was outstanding. The staff are always very professional and courteous. Jeffrey is an outstanding service advisor and always puts my needs firs More

by Stanleez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Jan 22, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you've had consistently outstanding experiences with our service department at Lexus of Pembroke Pines. Jeffrey and the rest of our team always aim to put customer needs first! Thanks for your high recommendation.

January 22, 2024

My experience with the service department was excellent, my advisor Sebastian was great, I was in and out in about an hours time. More

by aldoc8661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 22, 2024 -

Lexus of Pembroke Pines responded

We're happy to know that your experience with our service department at Lexus of Pembroke Pines was excellent and efficient! Sebastian will be pleased to receive this feedback. Thanks for sharing!

January 22, 2024

Came for a baterry replacement also asked to get my sensors checked. Was advise that it would take up to 1 and half hour. Decided to stay and wait. 3 hours later when I went to check the status car wa More

by thiago.viceNtepro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres gutierrez
January 22, 2024

Excellent, fast and reliable service and consistency and my service manager is always friendly and helpful. They make it easy to return. More

by ANNALACAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 22, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know you've had such a positive experience with our service team at Lexus of Pembroke Pines! It's always great to make things easy for our valued customers. We look forward to seeing you again in the future!

January 22, 2024

Sammy was extremely helpful and made the purchase process very friendly and very important it was very timely! We are on our 3rd Lexus, if the day comes that we get a 4th then we will call Sammy! More

by ccaps97
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Sammy was able to provide you with a timely and friendly purchase process at Lexus of Pembroke Pines. It's great hearing from our repeat customers - we'll be here ready for when the 4th Lexus day comes!

January 22, 2024

Michele was great, however when I went to pick up the car I had to wait almost 2 hours to see finance. Furthermore than another 40 to see insurance. Very disappointing and made my experience retrieving the c More

by JASONPSALSTEIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Lexus of Pembroke Pines responded

Jason, I'm sorry to read about the long wait times you experienced during your visit. We strive for efficiency and it sounds like we fell short in this instance. Your feedback is valuable as it helps us improve our systems and processes. Please know that Michele, Gabriel, and the rest of our team are here to assist with any further needs or concerns you may have - don't hesitate to reach out! Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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