Lexus of Pembroke Pines

This location is the worst experience of bait and switch I’ve ever experienced. Do not expect their word on any trade values or deals to hold. All they are trying to do is get you to the dealership to chang I’ve ever experienced. Do not expect their word on any trade values or deals to hold. All they are trying to do is get you to the dealership to change terms. I submitted a trade valuation directly through their site on Friday. The trade range came back at 3-4k over other offers I had from local dealerships (local did not have the options I was looking for). I received a call within literally seconds saying they would love my car and confirmed the trade value. I asked the agent, Javier, if he was sure the value was right since it was above my other offers. He said absolutely and that this was likely a lower range until they see the car. I said great and was told a salesperson would call me first thing in the morning. The salesperson, Nathan, called and asked about the model I was interested in. He said what I was looking for was in stock. I asked him again to check my trade value in the system. He said, absolutely it says 45-47k, and reiterated that this was likely on the low end until they could see the car. I mentioned again that I’m not local, this trade value was high, and would be spending an entire day coming down for the transaction. I asked for a cost breakdown with the trade and total finance amount. He sent a finance sheet only on the purchase. I said again, I need it broken down with the trade to a final number. He then asked for pictures of the trade. I said I didn’t understand why they needed them if the trade had no issues, but since I was driving a long ways, I sent them over. He says to come on down, everything looks good. I ask again for a cost breakdown with no response. Another day goes by and Nathan texts me that we are “good to go” and it all checks out so drive on down. A couple hours later, I still have not seen a cost breakdown, I ask again, and I’m told I’ll be receiving a call from his manager. No mention of why. A manager calls (I apologize, forget the name) and he says the trade didn’t come through the system so I need to enter it again. I ask why he couldn’t get me a trade appraisal if he has my pictures and all info, he says it’s just a formality. I submit the request again; get the same trade value of 45-47k, text him the screenshot. No word back. I ask Nathan for a cost breakdown for at least the 5th or 6th time and he says it’s all good, come on down. I work to take the time off work and make plans to come down the next day. 2 hours after Nathan calls me and says there’s an issue with the trade. He says they can’t honor the price. I asked how that’s possible since I’ve asked no less than 6 times and even told him the number seemed high. He said he would get with his manager and call me back. Nathan calls me and says there’s an issue and hands me to another manager (sorry, don’t remember his name). This manager says that even though his site has told me 45-47k on 4 occasions, including one they submitted themselves, the best they can do is 35k. Then he says since there have been issues he can get me to 39k. I asked how that could be possible with 4 trade value submissions, 20 pictures, and a direct call from the preowned manager that this only came up now, literally the evening before I’m leaving to drive down. He smugly said it doesn’t matter, that’s what he can do. There is absolutely zero question that this dealership has been planning all along to get me to drive 4 hours to get me to the site before they told me their order was 8-10k less than what I was told over and over on the phone and via text. They wanted to bait and switch me down so that I would be stuck and pressured into accepting the new deal. This service has been an embarrassment. I’m going to escalate this to Lexus but it won’t matter, I’ve for all the texts for reference. Please *please* avoid this dealer. There are many other Lexus dealers. This one does not stand by anything they say and will quite literally say anything to get you on the lot. More

Generally, the service department is thorough. The wait time is accurate and they call you in a timely manner. The wait time is accurate and they call you in a timely manner. More

Excellent, everyone was extremely courteous, kind and helpful. Mike Banko is the best salesperson ever! Mike made this the best and easiest car buying experience I have ever had. helpful. Mike Banko is the best salesperson ever! Mike made this the best and easiest car buying experience I have ever had. More

The service representative was Courteous Timely and Professional it was a pleasure Thank You l Professional it was a pleasure Thank You l More

Alon was great very knowledgeable regarding the vehicle we wanted to purchase. He was very professional so was everyone at the dealer we wanted to purchase. He was very professional so was everyone at the dealer More

DEALER GENERAL SERVICE IS GREAT, CUSTOMER SERVICE IS REMARKABLE WHEN YOU COMPARE IT WITH YOUR COMPETENCE. MY CUSTOMER SERVICE (JOSE AMARO) IS ONE OF THE BEST REMARKABLE WHEN YOU COMPARE IT WITH YOUR COMPETENCE. MY CUSTOMER SERVICE (JOSE AMARO) IS ONE OF THE BEST More

As always, the service department at Lexus Of Pembroke Pines was outstanding. The staff are always very professional and courteous. Jeffrey is an outstanding service advisor and always puts my needs firs Pines was outstanding. The staff are always very professional and courteous. Jeffrey is an outstanding service advisor and always puts my needs first. I highly recommend this dealership. More

My experience with the service department was excellent, my advisor Sebastian was great, I was in and out in about an hours time. my advisor Sebastian was great, I was in and out in about an hours time. More

Excellent, fast and reliable service and consistency and my service manager is always friendly and helpful. They make it easy to return. my service manager is always friendly and helpful. They make it easy to return. More